Cadillac of Novi

Reviews 3

BR

Brandy Norman

DO NOT ALLOW THEM TO HANDLE YOUR LEASE TURN-INS Just want potential customers to be aware of an issue I had. I leased an ATS at Cadillac of Novi and the leasing process was pretty smooth. My problem was with a service that they offer to customers.. I was ending the lease on my Toyota Camry and had about a week left before it needed to be turned back in. My salesperson Jeff Berneath told me that they had an individual at the dealer that handled customers lease trade ins and that they would transport my vehicle to the closest Toyota for me.. Boy how much i wish i would have declined this service. I agreed, did another look over my vehicle and left in my ATS. I contacted Jeff a couple of days later to double check that my Toyota had been turned in and he assured me that they had taken care of it.. Fast forward a couple more days, i double checked with Toyota and they indicated that my car HAD NOT been turned it.. I called and emailed Jeff to ask about this, and he told me he needed to talk to the guy responsible for the lease trade-ins. When he called me back he said that they had LOST my KEYs!! I was furious because with that going on, i couldnt even go pick the car up and return it myself. A day later Jeff calls, letting me know that he, himself was driving my car to Toyota. I let him know that at that point my lease was over-due and Toyota was charging me late fees and he told me that he would take care of the charges.. That is the last I have heard from him as he has stopped returning my phone calls and emails. I ended up contacting Ed Pobur the general manager to make him aware of the issue and even faxed over the paperwork showing the extra charges from Toyota. I double checked with him to make sure he received everything and he said he would look over everything and call me back.. Well he never did either and i also havent been able to get in contact with him again.. The whole situation is ridiculous and although I understand that this is an extra service that they provide, the carelessness they showed by losing my keys and than ducking and dodging my calls has definitely tainted my views on the dealership.. Just want the public to know, so they dont make the same mistake. Cause apparently like some other reviews have indicted the customer service ends once you sign the paperwork and pay your money.. I personally have told my friends, family and co-workers at GM to avoid this place and go to one of the other Cadillac Dealerships in the area

MA

Magan crutcher

I leased a Cadillac CTS from this dealership and had nothing but trouble. This first started when my car was hit and I had to take it in for repairs on the back bumper and passenger rear side, The repairs took over a month and every time I called to see if my car was finished, as I was stunned it was taking this long, no one would return my calls. I found this annoying as I was still having to pay for lease payments as well as for a loaner. TERRIBLE CUSTOMER SERVICE WHEN NO ONE CALLS THE CUSTOMER BACK. When I was finally able to pick up my CTS, the dealership failed to fix the rear side door which was not able to open. The dealership also lost my paper work so I was stuck at the dealership for an hour and half. Also when I asked why the door wasnt fixed they were unable to give me a concrete answer. When I asked how long it would take to fix the door they were also unable to give me an answer. Considering I did not want to go another month without the lease I was paying for I just declined to have it fixed as the lease was up in a month and a half. Therefore, I had a new car that didnt have a functional passenger side rear door - the door would not open as it was jammed. After deciding that I was not going to lease another car from this dealership, I leased an Audi A6 from Suburban of Farmington Hills. They actually delivered my car to my house for me. The customer service was and is outstanding. Yesterday, when I returned my leased Cadillac, the employees were in complete disarray. They lost my keys while I was there because they had four different people servicing me and they neglected to return my plate. Today when I called to ask where my plate was they said they would call me back. They never did. When I called a second time, the employee basically told me that I must be crazy because they always return the plate when the lease is returned. I bluntly explained that was not the case and it was their fault. They told me they would call me on Monday to see if they could find it. No apologies were offered. Furthermore, when the dealership realized I was not leasing another car from them they basically didnt give me the time of day. I highly DO NOT recommend leasing or buying a car from this dealership. They provide nothing but headaches and frustrations. Now, I am left to decide what Im going to do without my plate. Hopefully they will find it or realize they will have to reimburse me for it - but probably not. HORRIBLE DEALERSHIP!!!!!!

KE

Kevin Rivard

I went to this dealership to buy a $30,000 Escalade for my girlfriend. I have a 2005 Escalade that unfortunately two weeks after I bought the other Escalade for my girlfriend my sunroof got stuck open and I needed it fixed. I thought to myself what a perfect opportunity for me to use this Cadillac dealership considering I just did business with them. I went into the service department and was told that it would be $275 to look at my vehicle and that money would be applied towards whatever needed to be fixed and to FIND OUT THE PROBLEM. 6 days after having my vehicle there I was finally called to be told that it would cost $1,250 to drop my headliner in order to find out the problem. Now wait a minute, who out there thinks that you wouldnt have to drop the headliner in order to find out what is going on with something in the roof. So unlike any other customer after spending $30,000 at this place they actually wanted to charge me $1,525 to find out what the problem was. The service manager was so great. He told me he would knock off $125 and only charge me $1,100 to drop the headliner and fix ABSOLUTLY NOTHING with it for $1,100. He said if the track was broken that would be $1,450 then he said if the motor is broken that will be $468. So basically it was going to cost me close to $3,000 to close my window if I wanted it to work properly. Ive never been handled so unprofessionally expecially on my 5th Cadillac. I will never recommend this place to anyone looking for any kind of vehicle or expecially service to 1. I ended up leaving this place 300 dollars LESS for them to absolutely do nothing to my car but look at it from a distance and say to me that they cant figure out the problem without charging me 1250 dollars. I ended up going back to a real dealership at Jim riehls and talking to my original salesman over there and he told me to go to a sunshade window place at 15 Mile and Utica in Sterling Heights called shaders. There they ended up getting a track, a motor, and a window out of a junkyard car for $75 and charging me 350 to put it in. So instead I ended up paying $425 instead of $3,000. I hope nobody has to deal with just giving this place money the way Ive had 2 for no work and no reason. Ive never been conned so bad by any dealership in my life.