Szott M-59 Chrysler Jeep

Reviews 3

JA

Jake Fuller

I dont want to give the whole dealership a bad review because I only worked with Ray but I had a terrible experience. I had spoke with Ray at least four times before driving two hours (one way) to test drive a vehicle that I had found online. I specifically called and asked if there was anything wrong with the vehicle, breaks, AC, no noises etc. He told me more than once that everything was great on the vehicle and everything works perfectly fine. So, after driving two hours to test drive this vehicle, I instantly found out that the breaks/rotors were terrible, the vehicle shook like no other. Turned on the AC, fan settings 1 and 2 did not work, 3 and 4 worked fine but I have never been in a car where the person driving has their AC on 3 or 4 the whole time. After bringing the vehicle back after the test drive, I told Ray about the problems and he said that he would have his mechanic check it out. He talked to the mechanic and the mechanic had already known about these issues but Ray told me before I drove all that way that there were no issues. Ray clearly told me that he would have the mechanic look everything over but if he were to fix the issues then the price of the vehicle would go up. 1) breaks are a safety concern and 2) why would anyone buy a vehicle that they need to work on after they drive it off a dealerships lot. If this isnt bad enough, Ray told me that he would wait until Monday (I went in on Friday) to send all the information to the bank to give me some time to talk to the bank. Ray sent everything in Saturday which gave me no time to talk to the bank and we never even talked about a price. The bank called on Saturday and told me that they received the stuff from the dealership so I called Ray that day and asked him the price he sent in and everything then he proceeded to tell me that there is no negotiation on prices, whatever is in the window is the price. I have never heard that in my life and I have bought enough cars to know that everyone negotiates the price on vehicles. Not only was he extremely rude on Saturday but he went against his word talked to me like I was a dummy for questioning him about why he sent stuff over to the bank and telling him that I wanted to talk about the price. Then Ray tried lying to me and telling me that he said they were going to fix everything on the vehicle when in reality, he told me that he would have his mechanic look it over and if he has to fix anything then the price of the vehicle would go up. I am very disappointed with my experience with Ray and I would highly recommend nobody go to him for a used vehicle. The dealership as a whole seemed like a good place but Ray gave me a terrible experience. I am happy to say that I did not buy the vehicle from Ray and will never work with him again.

DO

Doreen Walatkiewicz

Buyer beware!! Purchasing a "CERTIFIED" truck from this place has now turned into a month and a half ordeal! My husband saw a 2015 ram 1500 truck he really liked here, so we decided to take it for a test drive. Afterwards, we noticed there was some scratches and clear coat chipping off, and that deterred us from buying the truck. As we were leaving, the salesman chased us out to the parking lot and said that they would fix all scratches and fix the clear coat that was chipping. (Little did we know, the surface scratches were something that should have been fixed as part of the certification of the car) We agreed to purchase the car under those circumstances and signed a "we owe" slip stating those things would be done. We agreed that the sales man would make an appointment for us at the body shop and would contact us with a time and date to bring the truck back. After a day of having the truck home, my husband heard a clicking noise coming from the car. This surprised us considering it was a certified car and it should be in like new condition. Long story short, we realized they sold us a car they claimed was certified but actually wasnt. We got a copy of a certification checklist and there was many things on there that werent done!! Besides the small stuff like windshield wiper blades, and the car smelled of smoke, the breaks and rotors were all bad (if the car was certified properly, brakes would need to have at least 50% brake life), rear shocks needed to be replaced, sway bar links on the front end were bad, needed new bushings, and cv axle was bad. We went back and fourth with these people until we finally agreed that they would do all the repairs on the car (it was all under warranty) and then send it to the body shop to get the scratches and clear coat fixed. On 7/11/17 we got a call from the general manager being completely rude stating that he will not fix the clear coat because hes not paying out of pocket for the paint, but they would fix the scratches on the car. He told us that it would be 2-3 days before he could get the car into the body shop, so it was a surprise to us when we called us the next day to tell us the truck was finished and they did the best they can with fixing the scratches AND the clear coat chips and that we could pick it up. We went to pick up the truck after they had already closed and realized that they had not even fixed one single scratch or any of the chipped clear coat on the truck!! At this point we are done dealing with this place and will consult an attorney about getting the scratches and clear coat fixed considering we signed a paper agreeing that it would be fixed!! Horrible customer service and liars! Save yourself the trouble and go elsewhere when looking to purchase a car!

JI

Jimmy Farris

I typically dont write poor reviews about anyone (or a company). In this case I need to make an exception. Ill keep the long story short as possible. I visited Szotts Chrysler/Jeep dealership a few weeks ago to take a look at the 2015 Chrysler 200S. Ben (who I really liked) asked me if Id like to test drive one. I did and liked the car more than I thought I would. So Ben and I started working on putting a deal together. I had a 2008 Honda Accord with 100,000+ miles on it to trade in. By the way, the Honda (and its dealership core) never gave me even the slightest issue or problem. The main reason I opted for the Chrysler was the simple fact that it was "made in America" In any event, I picked out the colors, options, etc. I wanted on my vehicle. When it arrived, Ben and I went over the operations of the new gizmos and gadgets and I left a happy guy. After a week or so I decided to read the owners manual to learn how to operate the accessories. I was disappointed that the safetytec package I had asked for was not installed in the car. I mentioned this to Ben on the phone and he was very apologetic. (When I selected that option from the Chrysler brochure, he indicated to me that it was included in one of the other packages I had picked out, so I never gave it another thought). He told me over the phone that hed "make it up to me" I dont know what he meant by that, since that option cannot be installed after the car has been built. In any event, I loved the car but wasnt happy. I wrote a very professional letter to the sales manager, Jeff Schneider and waited a month with no written reply, nor a phone call from either Ben or Jeff. I wasnt asking for anything, just wanted Jeff to know I wasnt pleased with the transaction. After that month of waiting, I wrote to one of the owners (Thad Szott) and voiced my concerns to him about the lack of follow-up from Jeff/Ben. I fly a private jet, and when I landed at the Oakland-Pontiac airport a few days ago, there was a voice message from Jeff asking me to call him back. I did the next morning and left him a voice message that Id be on my phone all day. (Actually I was not flying for the next three days, so was on my phone 24/7). I did not receive a call back from him. Once again, I wasnt asking for money or any kind of compensation. I just wanted management to know I was displeased. Going forward now, I will not discuss my issue with Jeff, Ben or Thad. Needless to say, I wont acquire another vehicle from that dealership. I operate a private aviation service. If I treated my customers to that type of service (or lack of), I would certainly be out of business today. My advice.....get the 2015 200S.....its a great car......just buy/lease it from another dealership.