Loganville Ford

Reviews 3

KE

Kelly Holec

Dont waste your time going to this so called "Hometown Family Owned Dealership". I had a HORRIBLE experience with my purchase of a 2011 Ford Edge. I purchased the Edge back in July. The day of purchase I requested an owners manual (a pretty simple request, or so I thought). It didnt come with one (for whatever reason) so I was told that one would be ordered for me. LONG story short, today is December 13th and I JUST received the manual. I was fed lie after lie. First it was ordered, then it was back ordered, then it came in but was for the wrong car, next it came in but was for the wrong year, then a new one had to be printed from Ford directly, then one comes in and its sold to someone else, then another comes in and its misplaced. Lie after lie after lie! They just didnt want to fork out the money for it I guess. I called to check on the status every few weeks and every time I called I got a different story. Guess they were hoping I would just go away! If thats not enough to convince you to shop somewhere else for your new vehicle, heres more. When shopping for a vehicle I told my sales guy Michael that having a roof rack for my 2 kayaks was very important to me. I purchased the Edge under the pretenses that a factory roof rack could be installed to accommodate the kayaks. I was told that the roof rack would be the EXACT SAME as the roof racks that come factory installed on the new Edges. The price was $400 and we (Loganville Ford and myself) agreed to split the cost. So I paid $200. I never saw a picture or was provided with any specs as factory roof racks certainly accommodate two 50lb kayaks. After SEVERAL weeks I hadnt heard anything from Michael about the status of the roof rack order. When I called he told me that the wrong rails came in (the kind that bolt to the roof). He said thats not what I would want so he ordered a different set. Two more weeks passed I called again this time I called the parts department. They told me that Loganville Ford DOES NOT ORDER ROOF RACKS. They told me that Michael needs to contact an outside company to have them install the rack. See what I mean, LIES!!! Michael calls me back the very same day and said that the rack just came in and would be installed the next day. I asked to see the rack when I dropped off my vehicle and he said that he didnt have them. I told him that the roof rack was not to be put on until I approved it. I had no doubts that the rack would accommodate my kayaks since I was informed that they would be just like the factory rails. Upon pickup of the vehicle with installed roof rack I received no information about the rack (only a tiny green slip of paper located in my cup holder...). It gave no information about the company who installed it, warranties, or contact information. All it provided was the weight capacity of 110lbs. Upon further investigation I quickly learned that this rack was not going to work as the kayak rack weighs 20+lbs and the kayaks weigh 50lbs each. After MUCH back and forth with Lance (sales manager) and Michael (sales guy). They agreed to have a new roof rack installed on my vehicle. This time one that would ACTUALLY ACCOMMODATE two kayaks. The new roof rack was installed incorrectly but by this point, as expected, I was sick and tired of dealing with ANYONE ASSOCIATED WITH THIS DEALERSHIP. I urge anyone that is in the market for a new car...please DO NOT take your business to Loganville Ford. You will regret it!

MI

Mike Mabry

If you are trying to purchase under any of the Ford employee plans beware! My normal salesman is not there now (I have purchased 3 vehicles from this dealer prior) and felt I was treated fairly until they had another buyer who was interested in the same truck come in. I was dealing with the sales manager as well (Repeat customer and going for a top of the line truck $$$$) and they intentionally put me off on signing and driving due to their ability to make more money off a regular buyer. I wouldnt have a problem with this if they were honest about it because they are running a business but they jerked me around and I went in to sign and drive and the truck was sold after promising me the truck would be there the next morning waiting for me. They made a very fearless attempt that appeared more for show was made but told me it was going to take a little while and they would call me......Didnt happen, called Lance the General sales manager to ask what happened and never received a call back but left a message to call me..... so I went down the road to another dealer Five Star Ford in Stone Mountain and they found me the truck I wanted, went out of state to get it and never had an issue with me using a Plan to purchase. Ironically I was taking delivery of my new truck when Lance decided to call me back (It was the last day of the month) and must have needed another sale for the month and I told him I was about to drive away in my new truck. Regardless I have a new dealership that went the extra mile, gave me top dollar on my trade and made sure I was happy with the truck. My salesman (Mike B. In internet sales) actually has checked in with me multiple times to ensure I was completely satisfied even after the survey was completed) which is rare because they usually call to tell you they you to give them all high marks, buy a new car and dont complete the survey immediately and you will see what I mean. Well done Five Star Ford! I have to say I wasnt swarmed by sales people when I visited Five Star so I could actually shop to see what all they have on the lot. I always have to look at the mustangs every time because I buy as many of them as I do trucks. I only buy Fords and its due to loyalty to the company my father retired from and top quality trucks so its not the product, rather straight forward dealers that matter most. Treat a customer fair, honest, and remember consumers have options and you will get repeat business and it cost you zero dollars in marketing and a repeat customer base for years because our children will usually keep doing business with you as well.

BO

Bobby Gallagher

Brought my Escape in to the Service Dept. for an ignition problem. Had it towed in on a Monday morning, around 10:30 am waited till 5:30 pm for a call as to status. I didnt get one so I called Matt. I was told that they will try to get it in the shop first thing next morning. At 5:30 pm on Tuesday I called to get status. I was told that they would try to get it in the shop first thing Wednesday. Drove by on Wednesday around 2:00 and went inside to see what was going on. Alaina told me that Matt was at lunch and he would give me a call when he got back. No call. I called back to inquire and was told "we will try to get it..." I went back to the Service Dept. to see Robert Walker (Svc.Mgr) to inquire. He told me that he was sorry for not getting any calls and that they would "try to get it in..." I asked him to call me the next morning with status by 10:30 am and he agreed to do that. He didnt. I called on Thursday at around 2:00 and was told Matt was at lunch but he would call me as soon as he got back. No call. I called again on Thursday and Matt said that they had it on the list for being in the shop first thing in the morning. At 2:00 pm on Friday I drove passed and saw my Escape right where it had been all along. I called Matt to inquire and he said that they were doing "their best to get it in..." I called on Saturday morning and was told it might be finished in a couple of hours. It was. Thats why I give that Svc. Dept 1 star. 3 weeks later I bumped into the guy that towed it there for me and he remarked that he saw it sitting right where he left it as he dropped 3 more vehicles during that same week. He then told me that the Svc. Mgr. was fired because of many many complaints about their Service Dept. to the owner who is apparently a nice man. I now use a dealership 24 miles away from Loganville and although it involves getting a ride back and forth Im sticking with them because my experience at Loganville Ford Service Dept. was horrible.