Suburban Chevrolet of Ann Arbor

Category:	Chevrolet Dealer
Address:	3515 Jackson Rd, Ann Arbor, MI 48103, USA
Phone:	+1 734-663-3321
Site:	suburbanchevroletofannarbor.com
Rating:	3.7
Working:	7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 9AM–5PM Closed

Location

Photos 16

Reviews 22

Dr. Jonathan Lazar

I am so beyond disappointed with the lack of professionalism I continue to experience here. My Escalade has been in the shop on 8 occasions since I bought it 3 months ago. They cant seem to figure out what the problem is and dont even fully understand whats happening, even though I have explained it ad nauseam. The last two times I came to pick it up, I didnt even take it off the lot because the problem clearly wasnt fixed. The general manager, who promised he would handle it has been on vacation for the last week or so, and the service manager is unreachable. I really tried to give them the benefit of the doubt but at this point, there is no doubt. I would go elsewhere for sure.

Valerie Dilday

I left a very detailed review describing my awful experience with the service department about 2 weeks ago and the owner responded and asked that I speak with the general manager to discuss my situation. I went in and sat down with Mike, the general manager and explained my entire situation. He listened to my complaints sincerely. He apologized and offered me a courtesy check for all of my inconvenience. I felt a lot better about the situation when I left. I urge anyone that has an issue to go speak to him about it. Thank you Mike.

michael plummer

My second vehicle from this dealership, Ann Martin is my salesperson for life. She made my experience anxiety free, by putting me in the SUV of my dreams at a price that wont give me nightmares. It didnt take all day long with paper because the staff is spectacular. Its like you are family here, No Matter Who You Are...Yes I will be back for service and to purchase. Thanks again Ann

Kimberly VanDeCreek

My experience with Suburban Chevrolet Cadillac was excellent as always, I have been a loyal customer for ten years and have never ben disappointed any interaction I have had with this dealership from sales to service and most recently some repair work from their body shop, Everyone is always friendly and professional and willing to go out of their way to make you feel special.

Zilphia Martin

I just bought a 2012 Chevy Cruze from this dealership and it was a seamless process ! Mark and Jake were an absolute blast to do business with and answered all of my questions(Mark literally replied to text messages on a Sunday). I truly felt comfortable during the entire process and will be back for my next car!

Gina Marie

Why do we even have to give 1 star again?!?? This location is very convenient, but EVERY single time Ive gone in for service, only the one who answers phone and takes payment is friendly. This place is miserable, takes long for service, and I am done.

M. L. Pearson

It was the most pleasant experience I have had at a dealership in a very long time. Strongly recommend Aaron and Cliff to all my friends and family.

Louise Holman

It is such a pleasure to come to Suburban Cadillac, as every one is so helpful and friendly, plus being professional at the same time.

Thomas Magill

I GET GREAT, FAST SERVICE EVERY TIME I VISIT SUBURBAN CHEVROLET CADILLAC. DUANE TAKES CARE OF ME FOR SURE. I RECOMMEND TO ALL !!!

Claire Hogikyan

Customer service team is very helpful, polite and responsive. I was kept informed throughout the service.

sunshine 202

Just came in for an oil change but they also informed me of a recall and performed that too!

Frank Marotta Jr

Only good experiences thus far dealing with the Dan and the rest of the service department!