Princeton Sports

Category:	Bicycle Store
Address:	6239 Falls Rd, Baltimore, MD 21209, USA
Phone:	+1 410-828-1127
Site:	princetonsports.com
Rating:	4.5
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–6PM 12–5PM

Location

Photos 10

Reviews 7

Robin Bingham

I went in to get my daughters chain relinked, as we were converting it back from a balance bike to a regular bike. To make the bike a balance bike, we had taken the chain off along with the pedal crank set. Now, we were in the process of putting it back together again. I could do all of it myself except for the chain, as I didnt have a chain tool. Mind you, this should be a two-minute job, tops. If it was not, I was completely willing to buy a new chain and watch them put it on. Whatever the case, I was hoping my daughters, who had enjoyed helping me put the pedal crank set back together, could watch the mechanic relink the chain, and that this would be a learning experience for all of us. Princeton Sports were extremely rude, would not let us into the repair shop, would not even let us talk to the mechanic, (or the mechanic refused to talk to us) and they told me that unless we replaced the chain (which they had not looked at) and they did a complete tune-up, they could not do any work on the bike. The guy on the floor had no knowledge of bikes at all, and kept going back to consult with the mechanic, who kept telling him we needed to leave the bike for a complete tune-up, rather than answering my rather simple questions. I decided to buy a chain tool, and asked for help identifying the chain links that needed replacement. Again, absolute refusal to help. I finally asked for a master link, which they sold me along with the chain tool. This place absolutely sucks. Over-priced, snobby jerks with no interest in good customer service, or in helping the next generation grow into good stewards of their bikes.

Peter Guerriero

Originally gave Princeton 5 stars because I got a fair price and knowledgeable assistance on a good selection of bikes, but the bike was not prepared properly before delivery. I did not receive an owners manual to learn how to operate the bike and was not directed to download one from Cannondale website. Since I hadnt purchased a new bike in decades, I wasnt sure why that wasnt given to me, but then found it online. Although I had mentioned that the rear brakes were tight, they were not adjusted before I took the bike home. Apparently, the quick release lever was left open when adjusting the brake cable leaving precious little space for the wheel to turn freely. I had placed a lock under my seat which must have knocked the lever into the closed position (where it should have been in the first place) and the wheel ended up locking on me during a very difficult 49 mile ride. I didnt realize the issue until about 22 miles into the ride and adjusted them myself, but my wheel is now marred from the pads and Im sure I took quite a bit of life out of the brake pads themselves. Additionally, the gears needed adjustment badly. The mid-range gears slip while pedaling uphill in the lower 9 and they wouldnt shift into certain gears in the upper nine. Taking it back in for badly needed adjustment after just 100 miles. Hopefully, it will get better attention and I can revise my review back to positive.

IIMandMII

I rarely write reviews about stores, but after my most recent visit to Princeton Sports I figured Id share my experience. Ive been shopping at Princeton for over ten years now, and as of late I am not impressed at all. Poor customer service, employees that find it troublesome to check out a customer, and an overall "snobby" aura from the workers are just some of PSs many issues. Every single time Ive approached the counter to check out, the people at the cash register seem irritated that I would even dare step foot in their "prestigious" establishment. Zero eye contact and non-responsive workers should be what you expect from Princeton Sports. It may have been that the manager was not present the last few times I shopped there, but I have sensed a downward trend in their overall shopping experience. If you are looking for a good snow/ski store to do some holiday shopping, I would stick to online stores so you dont have to continue your day in a bad mood. I would have switched to another snow/bike shop years ago, but this is the only one in the area. 1 out of 5 stars.

Don DeHaven

Went to Princeton on Falls Road for a mid-level road bike; had researched various models on the web and narrowed my interest to 2 Cannondale and 1 Specialized lines. Princeton had all 3 in stock and in my size. Talked with Matt about the differences between each of the bikes. He was able to immediately answer or quickly research answers to all my questions. Test-road each bike, and was able to test climbing and sprinting on a road directly across from the shop. So much better than just riding around in circles in a parking lot! Their post-sales support includes a year of tune-ups, and tweaking the setup as needed. My choice of a CAAD10 5 105 was not geared quite low enough for some of the hills I ride, so they swapped out the chain rings for smaller sizes – at no cost to me. Overall, a great buying experience at Princeton, both with their personnel and their bikes.

Carol Knickman

I have been a very happy customer of Princeton Sports for the past 40 years and am now passing the tradition of sending my children to Princeton for excellent service and products that are not to be found anywhere else. From buying my first set of downhill skis in my 20s to just bringing in my 25 year old baby jogger in for a checkup....they are so happy and ready to be of service. From helping bring your bike in from your car to advising you of the best product for your need, I travel the 45 minutes from Harford County to Princeton Sports when I need anything for tennis, swimming, and biking. Princeton is the way retail should be.....I feel welcomed when I walk in the door and the service is fast and courteous. I always look forward to my trip down to Princeton Sports and you will to!!

Christopher Miller

Every time I go into Princeton is a joy to deal with all the people and the services they provide. No, theyre not cheap by any means, but believe me its worth it. Id bought a bicycle smart-head pump which went bad after two years and they replaced it, no questions asked. We rent skis for our two kids each winter and get much better quality equipment that what wed find on the slopes of Liberty or Whitetail for less money. Every repair Ive needed for our Bikes (broken spoke, bent wheels, flats) have been done perfectly with a rapid turn around time; and more importantly the repair lasts. I do have other choices for biking needs such as Performance Bikes or RacePace and theyre both decent shops. But not of the quality service and professionalism of Princeton Sports.

A Private User

Great shop! Good Prices! I dont get why there are reviews about poor customer service and high prices for Princeton Sports. This place has great customer service with expert advice and honest answers working within a budget. Also, the price of what I bought was the cheapest Ive seen it. I looked at some other bikes I was interested in and they were all good prices compared to the other shops Ive checked. I understand that there may have been a bad experience or two in the past, but my visit and purchase process went very smooth and professional.This is a perfect example of why you have to get off the internet and check out places for yourself. Great place, good prices, and I will buy again from them.