Simply Mac - Apple Premier Partner

Reviews 6

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Tammy Ferguson

I have transacted business with this store before when it was Mac Authority and had a great experience. However, this time, not so much. I was referred to them by the Apple Store. I was advised to call first to make certain they could make the repairs, which I did and I was quoted $69.99 over the phone for a drive cable installation and was told they would also run diagnostics on my machine, but that I would have to order and supply the drive cable. When I received the cable, I took my Mac Book Pro in to drop it off and was greeted by a young man who told me they couldnt work on my computer because it was too old. I told him I called from Apple to which he responded "Apple sends everyone here, but we dont work on those older Macs". I said no, you dont understand, I spoke to someone here. At that point he said let me speak with someone, and then he came back and said oh, yeah we can do this. When he checked in my computer he asked for my password and when I gave it to him, he typed it in in all lower case...I noticed it and manually wrote on his instructions that the first letter was a capital "M". I was told it would take 3 days for repair. I no longer got back to my office in Indiana and got an email, it was ready for pickup in just a few hours. While I was pleasantly surprised, I think maybe the rapid service didnt work in my favor. After driving back to Louisville to pick it up, I was told I owed another $60.00...when I questioned it and explained I had called in and was quoted $69.99, I was told "no, I owed the additional $60.00" so I went ahead and paid it. I noticed on the sheet they gave me, it showed some information I which I didnt understand about my machine and it also showed (password incorrect). I asked about the information and was given a very quick answer from one of the repair technicians, which I didnt understand and when I asked if it passed all of the diagnostics, I was told yes. I pointed out that I had noted the password was typed in wrong when it was checked in, there was no response whatsoever. All of this, to state, my machine is still not fixed, there is an issue and I have wasted all this time and money for nothing. I feel the younger gentlemen, that was trying to help me was very nice but needs a lot more training and the service technician should have taken more time to explain what had been typed on the service sheet and talked to me about my computer. Extremely disappointed.....Tammy

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Cathy Molestina

Dont bother going to this store the guy who attended us was rude and clueless. I bought a new iphone 4S in Amazon. The wireless was not working so I found this store through Apple Support figuring that it would take less time to talk to someone one-on-one as compared to going to the Apple Store. It was a waste of time. I went into the store and spoke with this heavy set guy with a beard and glasses who was not helpful at all. I told him about the problem and that I found his store address through Apple Support. He was not sure what I was talking about and kept telling me repeatedly that they did not make appointments. I told him that was fine but still needed help figuring out what was wrong with the wireless. He asked me where I got the phone, I said "Amazon" his answer was "well.. Ive got nothing to do about that!." He said "the wireless either works or it doesnt," well.. duh! that is why I brought it in the first place. He then said that they could look into what was wrong with it, that I would have to leave it overnight but most likely would need to trade it with another phone for $150. Then he asked me again about how I got the name of their store, I said through Apple Support, he then said "I am confused" and went into the back. We just left after that without saying a thing and drove over to the real Apple Store in Oxmoor Ctr with real helpful people. They basically told me the phone was still under factory warranty and gave me a new one. Bottomline.. never set a foot in MacAuthority they should change their name to MacInferiority.

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Haley A

My boyfriend took my 2012 MacBook Pro here while I was on a study abroad trip- I figured it would be cheaper and easier than dealing with the Apple store. They diagnosed the problems and told me I would need a new hard drive; after they removed the original hard drive (didnt give my boyfriend the option of trying to back it up himself) they told him the original hard drive was too damaged to read, but for an extra $200 they could probably do it (we opted out). So I lost all my information. We picked up the computer, but didnt notice til a few hours later that they had failed to rescrew in the screws on the bottom of the computer, so it was all falling apart. When my boyfriend went back to the store on a Friday and asked for them to put in new screws, they first told him they would be unable to until Monday and then accused him of removing the screws himself (because of course it takes 72 hours to reinstall 10 tiny laptop screws, which are going for crazy amounts at resale and all). The trackpad is now not working and it wont play video at all. I didnt have these problems before I took the computer into this store. I will be taking my Apple products to the actual store from now on- this place seems to enjoy extortion and bad customer service.

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Dominic Schmuck

I took my Macbook there in order to be diagnosed, which is a free service (thats why I gave MacAuthority 2 stars instead of 1). Later that day, I received a call telling me that they believe my hard drive cable has gone bad. In in order to fix it, I would pay close to $100 in labor and an additional $30 for the hard drive cable. If the cable wasnt the problem, I would still be charged the $100, and then they would do more searching to find out what the problem really is. So I looked up how hard it is to install that cable myself. Turned out I was able to replace the cable within 5 minutes. And I should pay close to $100 for that??? If the cable wouldnt have been at fault I would still pay $100 for this 5 minute job??? Are you kidding me?

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Courtney Sagun

The computer I bought from them didnt even have my old pictures on it, when I specifically asked them to make sure my picture were on there. The iPhoto wont even work, I paid almost full price for a laptop that doesnt even work to the extent of what they said, felt like I should have just bought a new one. Very disappointed in there products, DO NOT GET A USED LAPTOP HERE, I suggest save your money and get a new one, this one I got is a load of crap, doesnt have half the programs as my old one. Just horrible. EXTREMLY DISAPOINTED.

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Catalin Tomescu

I went in for a simple check to see if my laptop can be repaired but I got the worst service. The person that I talked to was rude, unfriendly and arrogant. I asked if he can check the laptop and I was told that it would take 48 hours, which I knew was not true so, I went to the Apple Store and as expected the check took literally 2 minutes. I would encourage management to read these emails and improve service. Im also going to address the same issue with Apple so they know whos representing them.

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