AT&T

AT&T, 2500 E Beltline Ave SE b, Grand Rapids, MI 49546, USA,

Category:	Cell Phone Store
Address:	2500 E Beltline Ave SE b, Grand Rapids, MI 49546, USA
Phone:	+1 616-974-8379
Site:	att.com
Rating:	2.7
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 10AM–8PM 11AM–6PM

Location

Photos 6

Reviews 12

A Private User

I was so impressed with this AT&T store. I was immediately greeted, and asked if there was anything I needed help with. My main intent was to get more information about all my choices on upgrading my phone. I had already researched the two phones I was interested in, but wanted feedback and suggestions from the helping rep. Clint was very professional and knowledgeable. I took up quite a bit of his time asking questions related to service, phones, tablets, accessories, etc. with no guarantee or suggestion of closing a sale. Never once did I get the impression that he was annoyed or bothered with all my inquiries. In my experience... it is very easy to sigh one of those impatient sighs, and not notice how it might affect and/or come across to the customer you are currently working with. Effectively, Clint was the main reason why I decided to upgrade my phone that day. I already had a pretty good idea what I wanted to upgrade to (and researched it beforehand), but he sealed the deal for me. His customer service is top notch (and I would consider myself to be a pretty harsh critic when it comes to that), in the sense that he focused on the smaller details that are easy to overlook. He applied my screen protector, updated my new phone to the most recent update, put on my phone case (as a previous AT&T, Cingular and Verizon customer not one rep has ever done those things - I have gone through more than two phones with each provider) and looked into possible discounts, and one specific discount I inquired about to which he patiently called his supervisor to ask about. This store will have me as a loyal customer from now on.

Rachael Ocampo

I normally dont leave reviews and Im very skeptical when I come across them myself. So first, let me say Im not leaving this review to convince people to go to this store. I couldnt care less about that as it doesnt affect me in any way. I just want to give Thomas and Rich the credit they deserve with a public shoutout. They were polite, helpful and so patient with me, even though I know I had a difficult billing issue to handle. They gave me some of the best customer service Ive ever had in my life on an issue that was by and large my fault. I dont know them personally, but Im so blown away by the way they handled my problem and got me the best result that they possibly could, from start to finish. Plus they were kind and fun to talk with, to boot. These guys deserve a raise and then some. 5 stars, guys. Times a billion.

Letitia Levi

So I started off with the attitude.... I was disappointed that the installer didnt have my complete order and after calling the 800 service line I was given information, albeit not correct information. I went looking for my salesperson Jalen who was not in at the time and worked with Nichole. I was not a happy camper. She immediately worked to diffuse the situation, get the details needed to resolve and sprung into action. Jalen came in during this time and took over. Everything he did do was actually correct and he was so calm and kind to me in ensuring I was truly all set. Sometimes miscommunications happen, they handled it well and Im happy with my decision to add additional products!

Joel Fedell

Stopped there because we had an issue with one of our phones. No offer to help, phone isnt even 1 year old and they told us that we could pay $110 for a warranty claim, or pay $500 and upgrade to a new phone. Problem is that the upgrade cost per the AT&T app is $185 LESS than what the girl said. I dont work with liars. Then a guy came over and said that Samsung wouldnt help us either...yet we already have talked to them who told us theyd help. So two liars in less than 5 minutes. I dont appreciate that at all. No need to lie to me. Thats not how you keep customers. Luckily for me, I did my homework before stopping in this joke of a store.

Dava Klein

Worst customer service I have ever experienced.I could work for this company. After hours of useless customer service I was able to figure out what was wrong and fixed the issue. I spent hours with online chat and they said to bring it in for a replacement. They were more worried about their quota and getting me outta there to rip of the next customers. Verizon is way better! They have coverage everywhere and the people are very nice and educated. They basically kicked me out of the store because they wanted me to use my old phone even though I had just bough an iPhone 6. Why would I ever wanna go back to my 4Gs?

Lauren Hageman

The worst customer service I have ever experienced in my life. We are still resolving headaches from setting up our phones. Took 4 hours the first time, and Karl was horrible. Weve since had to return twice and spent endless hours speaking with customer service as well after a supervisor, Cesar, would not return our calls for weeks on end after promising he would call back with a resolution to our issues. No one here seems to know what theyre talking about and very inconsistent, and no one would take accountability for any issues. We should have stuck with Verizon and never stepped foot into this store.

Sheri Beth Schafer

I must be a glutton for punishment because I keep going back to this store. Everytime they try to add something that I dont need - I fall for it and they have NEVER given me the correct information. Thankfully this time I was smart enough to call direct TV to confirm I would have all the same channels I currently have if i switched - which is what they ASSURED me would happen. Guess what? NOPE! Thankfully this time I caught it before anyone came to the house. If you go check ALL the information they give you so you dont end up paying more for what you were promised.

Paul Farage

Completely dissatisfied with this service today. I cant reach anyone by phone, I am being forced to make an appointment to visit the store. I am going to waste my time by driving to the store to ask a question that could easily be answered over the phone. If the store is too busy to take my call than why not hire another person to answer the phone. Customer Service in the 21st Century is like taking an express trip in 1776.

Matthew Nelson

Staff member immediately knew the interaction was going to be a dead end because att never bothered to incorporate their sales team (the only time you can speak with a person) and their crummy support system. They can take your money, but cant fix things when they go wrong.

Justin Waller

Fast service and a polite staff. I was able to get in and grab a sim card with minimal wait or fuss. I was hoping for more information about uverse expansion in my area but unfortunately they didnt have any information which wasnt already available online.

Brennan Macfarlane

The worst customer service by far. NEVER GO HERE FOR ANYTHING CALL ATT DO NOT USE THEM I saved tons of money by just working things out with ATT over the phone using the 1800 number . Or just use sprint and avoid most problems altogether.

Ravi Bhatta

The store people are unaware of the plans. Took almost an hour for setting up my internet and finally told me that she did a mistake in calculation and the price is higher than she told me earlier.