Advance Auto Parts

Category:	Auto Parts Store
Address:	3511 S Westnedge Ave, Kalamazoo, MI 49008, USA
Phone:	+1 269-341-4480
Site:	stores.advanceautoparts.com
Rating:	3.8
Working:	8:30AM–9PM 8:30AM–9PM 8:30AM–9PM 8:30AM–9PM 8:30AM–9PM 8:30AM–9PM 9AM–7PM

Location

Photos 24

Reviews 20

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I went there day before yesterday and stood in line alone for about 15-17 mins, I wasnt acknowledged nor was the person that came after me and we kept waiting till i almost decided to leave as there was a storm outside and had my family waiting. Finally Jeff W. looked and asked and completed my transaction unpleasantly. There were three people working and while they were quick in answering phone calls they didnt bother about the walk in customers. As the transaction was complete and time to sign the reciept their pen didnt work nor did they have another one, at this point i was frustrated and just scratched my sign and left. Next guy behind me was finally served and told the part he came to pickup was not available while before coming availability was confirmed to him. Next time im going to oreilys or autozone

Thomas Beebe

Best experience with an auto supply store ever. The staff worked with me on the phone and had the part I needed waiting at the counter when I arrived. When I asked if I could install the part in the parking lot, they went a step further and offered to waive the core charge while I removed the old part and rolled out a tray of tools that I could borrow if mine were not sufficient. Highly recommended!

Dew

Didnt have a good experience with Joey. Definitely needs to coached on in-store customer service and having priorities set. Even though this location is usually not busy but it seems theyre mostly understaffed or unstaffed at the service desks. Pep boys, orielys and Autozone are nearby and will gladly match prices and offer better customer service.

M. Mellet

I came to this location to pick up an online order, and an employee greeted me as soon as I put a foot in, and took care of my order in no time, he politely ask me if can pick up the phone while processing my order. Very satisfied with Billy H., Great service.!!!

Raymond Marsman

They cant seem to understand how a phone works. I have called multiple times throughout the day and not a single time did someone pick up. They talk in a very condensending mannor to you if your not a car person. They are just plain out rude.

Aubrey Koches

Just got a new battery here with free installation. The employee we worked with was great, she was very knowledgeable, helpful and professional. Great service at a fair price!!

FatBoy Jay

Great service, but the staffer eadbt knowledgeable on tranny fluids, but found the answer in a minute. Better than auto zone in my opinion

J.P. Langworthy

Excellent people and help, rarely poor parts. I did get three junk steering racks in a row. No problems outside of that.

Hailey Novak

I ordered online and it was ready very quickly. The staff were friendly and very helpful. They even have coupons online!

Jena Lewis

The store manager is one of the most knowledable mechanics I have ever met. And SHE is always ready to help.

Alex Young

Good service, but sometimes the staff isnt knowledgeable, and sometimes they dont have the parts I need.

Timothy Earl

People very helpful and knowable, willing to go that extra mile.