Petsense Hopkinsville
| Category: | Pet Supply Store |
| Address: | 2615 Fort Campbell Blvd, Hopkinsville, KY 42240, USA |
| Phone: | +1 270-886-6118 |
| Site: | petsenseonline.com |
| Rating: | 3.9 |
| Working: | 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 11AM–6PM |
Location
Photos 1
Reviews 10
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Amanda Olson
Saturday, June 17 2017, myself and my kids stopped in to pick up some cat toys. Upon walking around the store, right before closing, my kids fell in love with a kitten that was up for adoption. We left and first thing on Sunday, June 18 2017, when the store opened, I called and asked if the little guy was still available. The lady I spoke to assured me he was. I called back later and asked if the kitten could be held for me to pick up today, June 19 2017, when I got off of work at 5. The lady told me they usually did not do this, but would this one time. She took down my contact information, my phone number, and the kittens information. I called back that same night, right before close, and got confirmation that the kitten was being held, I would pick him up at 5 on Monday. Today I got off work and eagerly drove to pick up our new fur-baby. It was going to be a surprise for my kids, but i was so excited, that i just had to tell them. I pulled up, went inside, bought kitten supplies, and the lady told me I needed cash to adopt this little guy. I left, got the money and rushed back, only to be told the kitten I was promised would be there had been adopted. I was devistated. The ladies working offered me no answers, one of them being a manager. I asked how this could happen?? I called and confirmed three times!!! The ladies just stared at me as if I was at fault. I returned the kitten supplies and went home to deliver the bad news. I am happy this kitten got a new home, but what kind of place runs like this? Is there no communication? Why promise something you cant fulfill? This kind of treatment/service is completely unacxeptable. I would give this store zero stars if i could.
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Vicki Latham
nice to have a pet store back in hopkinsville. prices are a little on the expensive side but they have a huge selection of cat/dog food. lots of toys. decent selection of chinchilla/rabbit food n toys. staff is super friendly.
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Linda Thomas
Clean and well maintained shopping area. Lots of variety in foods, toys, supplies, bedding, etc. I especially love they have adoptable furbabies in the store! Pet friendly, too!
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Melody Thomas
Great people they will help with everything you need. Also Hallie in the pet grooming is awesome she does my huskies and I loved the way the where when she was finished
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Wes P
Doesnt have much to choose from on bird or fish supplies, and they only sale cats and beta fish. Needs more variety of animals and supplies.
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Bekah Lathery
They have everything your fur baby needs, they also sell pets. The only this is something were a little expensive. But I love that place.
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Savannah Rector
Its a little pricey, but to be expected for a small scale pet store. Nice selection of dog treats!
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Tom Clay
Great selection, very curtious staff
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Nicole Godfrey
Small store, very helpful staff
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Crystal Groves
Very helpful employee s