Category: | Pet Supply Store |
Address: | 5005 S 74th St, Greenfield, WI 53220, USA |
Phone: | +1 414-282-7586 |
Site: | petsmart.com |
Rating: | 3.9 |
Working: | 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–7PM |
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Lindsay Brewer
The salon manager and store manager, despite refunding our entire groom, also threw the groomer under the bus. Totally unprofessional. Weve been bringing our dog there since the store opened, first Heather groomed her and she does an awesome job. Now Fawn does her. Fawn is a great groomer and just came back to work after being off for months and we expected the groom to take longer than the allotted 3 hours, but not 6 hours. Even if it was on Fawn, where was the managers making sure she got our dog finished in a timely manner? We will not be taking her back to this store. All the store manager wants is money, if youve been there, its a mad house. 14 groomers?! They have to fight over tables and dryers, which is totally unacceptable. That number is not including the bathers who also have to use the tables and dryers. I still cant believe that the 2 management people said the things they said to us... Unbelievable...
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fhji P
My Dad and I love this store. It is clean, bright, prices are decent, there is a great variety of goods and the customer service is amazing! The fish department is beautiful, and the fish we get from here are healthy and pretty. I recently bought my little sister 3 pet mice from this PetSmart. They are adorable, clean, very healthy, and incredibly affectionate, which surprised me! Lastly,I want to say "Thanks!" to Brittany, who got our fish for us, and Zoe, the nice young lady at the register. You both are great workers, helpful, and so nice to talk to. The employees here really know their pets! We live about 25 minutes away, but we will come to Pet Smart in Greenfield instead of the four or five pet stores closer to us!
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Camille S
Healthcare of small animals and fish is great. Cages and tanks are always clean. They offer rescue cats thru the humane society which is nice. Prices are good and they offer price matching. That being said service is hit or miss. Recently most of the younger sales staff seem to have little to no training on guest service and store policy. Which is probably due to poor management as about half the managers on duty are quite rude when dealing with customers. Recently Ive noticed a lot of mis-stocked and unpriced items. As a regular customer this is frustrating. Clearance items used to be moved together but lately have been left in line with regularly priced items. Coupled with stocking issues, can be confusing.
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Belinda Yakel
Ive been having my Bichon/pomeranians hair done at Pet Smart for years(shes 8). The last three visits were terrible. First one left long spot and didnt do the top of her head at all. Second was a REDO since the first was wrong. Still did an aweful job, and supposedly was done by a manager. The last one was two days ago. I think this was the worst of all. I NEVER have her ears cut, like them long and "shaggy" looking, kind of looks like pig tails. They cut her ears so short and uneven they will take months to grow out. When complained again, all I got was 15% off. I will not go back ever. Cant take the risk of having her hacked up again. It also took almost 5 hours when i was told three.
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Katie Garry
I took my new dog that I had just rescued from the humane society to be groomed for the first time. He was a little matted so the girl said she would need to go a little short. when I returned my dog was shaved completely bald and had red razor burn all over his body. I took him to the vet right away to discover that the groomer had shaved his fresh stitches from being neutered. The vet had to surgically glue it back together and he is on antibiotics due to the great risk of infection. Please dont ever go to this store. They are dangerous and have no clue what they are doing!
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Lynn Podkomorski
Received good training classes. However when we first got our puppy, we were encouraged to buy the puppy savings guide. There were coupons for Food, grooming, pet hotel, etc. After looking at the coupons, I decided to buy it for the food coupon, training coupon, grooming, pet day care and pet hotel. However I was not notified that there was no pet hotel or daycare within an hour. Highly disappointed especially since the sales associate did not mention this. False advertising.
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Leidiana Castillo
I love and enjoy bringing my 2 dogs here. Emma, is my top #1 groomer! She is very professional, kind, and always gives me great service. She truly listens to the style I want for my dogs and always does a fantastic job. If there is a time (which is rarely) that she cant do a certain style due to my dog being matted in certain areas, she makes sure to explain it to me before doing anything... I love that she keeps that communication with me. I recommend her 100%!!!
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A Private User
I have had my Cocker Spaniel groomed at this store several times in the last year. I have always had consistantly good service and found the groomers and bathers to be compasionate and caring about the animals they are working with. They have gone overboard to groom my dog so she looks and feels wonderful when they are done with her. My dog is high strung and always seems to enjoy going there for her "spa" day.
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Ryan Semrad
It is hard to get service. It never seems like the employees are around just about every time I go there. At pet world on hwy 100 as soon as I walk in there is someone asking if I need help with anything. I wish pet world was closer to my house, I would definitely choose pet world over pet smart any day.
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Amy
Pricing is ridiculous! Charged us $26.99 for loose substrate (dirt for tortoise) in store but online its $15.99 if IN STORE PICK UP! SCAM! All other pet stores have same products for half the cost! Search BEFORE you buy!
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Alec Mesa
WILL NEVER BE RETURNING. I went to petsmart, Ames for some help, and they said they would be with us in a moment. WE WAITED FOR 2 HOURS WITH NO SERVICE. DO NOT WASTE YOUR TIME AND MONEY ON THIS STORE.
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Constance H
It has a wide variety of pet food, treats, accessories, etc. The staff is very knowledgeable & friendly. They also have Dog Training Classes as well as private classes.
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November Scorpio
Older Lady manager/short hair is the worst with customer service! Oh and Megan in grooming is by far the worst! She is very rude and mean! I wont go back because of her!
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Brandon Kalani
Not too bad of a selection. The could have a wider variety of dog toys. The prices are reasonable and the staff is friendly to the animals ...and the people too!
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MMS mama
Most of the employees are knowledgeable and all are helpful. Tanks and cages are cleaned and maintained and they work with Canine Cupids which is awesome.
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Cynthia Krauter
Our favorite pet place. Pet food, small animal purchases, even grooming. They have everything! We just purchased our parakeet from them.
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Julie Martinson
I love this pet store! I would give it a 5 star but they are always short on employees. Do NOT count on this being a quick stop!
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Sara Hennecke
I love Greenfield PetSmart. The staff is so nice and always happy to help. They love and spoil my dogs when I bring them in.
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thermal heats gamer
ARE HERE BABY CHICKS IN PETSMART, WE ARE ABOUT TO COME IN FEW MORE MINUTES. PLS REPLY FAST IF THERE BABY CHICKS OR SAY YES