PetSmart

Category:	Pet Supply Store
Address:	122 Dunes Plaza, Michigan City, IN 46360, USA
Phone:	+1 219-221-4131
Site:	petsmart.com
Rating:	3.6
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–7PM

Location

Photos 100

Reviews 31

A SPECIAL POWER

This has got to be the worst Petsmart I have ever shopped at. Their adoption cats are regularly in with dirty water and dirty litter boxes, they must go through a new cashier a week and none know what they are doing. No employee knows their inventory, and they dont keep stock on normal popular items. I brought an item to the checkout which wouldnt ring up and the cashier told me they dont carry the item! I had to show her the display. The lines for checkout are slow and long. They get customers by default because they are the only pet store nearby. They are going to be in big trouble soon because LaPorte is opening a rival big name pet store. I have been so disappointed in how this store is managed. I spend more than twenty thousand dollars a year on pet food and supplies and many times will drive over to Valparaiso to avoid this store.

Mikayla Bell-Winn

I got a ,at the time, 4 month old kitty from there back in October and they didnt tell me she had anything wrong with her... I thought they are supposed to tell me whats wrong with her especially when its not in her file... My poor baby had a UTI, ear infection in both ears to where they were bleeding, a belly button infection, still had fleas even though they put in her file she got a flea shot, and she had infections in both eyes... Not pleased with them at all and she was so doped up she slept a lot besides when I took her to her liter box and food bowl. This place should of told me what was wrong so i could have taken her straight to the vet after leaving petsmart.

Christian Bonifacio Tomás Byrom

I filled out an application for a kitten, because we have a very small Pomeranian, and she needs company. I waited for a phone call but never got one, so I went in to check on the app. I was approached by a very unfriendly looking girl, who proceeded to tell me I was denied because I failed to fill out the application in full. I asked if I could fill the rest out and she told me, "No!" I felt like I was being interrogated for kitty murder. Horrible place run by very unprofessional, rude, scowling feminazis! I will continue my business at Brandts, and I will recommend my family and friends to avoid Petsmart.

Jaimie Ferrell

Have taken my two dogs here for two years with great service. Then one day my dog breaks a nail after he scratched at the kennel door and when I got there they treated me like it was my fault and basically told me not to bring my dog back unless I planned to stay in the store. Seriously, the only reason I gave any stars is because of the service we previously received. I will not be back for anything ever.

Sarah Heying

Grooming hit or miss. They seem to have a high turnover in that department. When you find a good one, you can select that person for future visits and find out what days/times they are available. The prices are typical for a pet store. Youll get way better customer service and quality selection at Brandts, not to mention the satisfaction of supporting a local business.

dale haddock jr

Everytime I got to this petsmart the employees are helpful. There is enough that usually 2 or 3 of them will ask me if I have any questions or need any help. It is nice to have great customer service! Also the fish I buy there have a great life span, short of one that died the night I bought it. They replaced it for free!

Tammie H

Took my dog there for only the woman whom groomed my dog told me i need to take him somwhere else cause he didnt like getting groomed, then she played feel sorry for my eyes and took a 20.00 tip.My little buddy was shaking and we got home i saw the 1 inch nick on his neck..I will never take my dog there again..

Mae C

These people are so rude. I walked in the front down and all the way to the back and no one ever spoke a word to me, including the two employees that almost ran me over because whatever they was doing was way more important them customers satisfaction. I will not be returning to the store anytime soon!!

Ally Smith

I bought some guppies from PetSmart when they were having a sale on fish. I got them home and they lived for a few weeks and then all died. None of the other fish in my tank died and I havent had any problems since. It seems like they put the fish on sale because they were old and about to die.

Laura Madigan

Employees are always friendly, helpful and eager to greet my dog. The groomers there seem genuinely happy to take care of my dog. 95% of the time, I couldnt ask for a higher quality grooming even though it is more affordable than other groomers. Im happy to continue bringing my dog there.

Katie Engelkes

The staff is wonderful and sooo helpful. Its great to know that they have pretty basic knowledge of of the animals and you dont have to go to the vet. If they dont have the answer they will find it by either asking another employee or searching themselves.

Stephen Weiss

Only affordable pet supply in town. HOWEVER be wary of their aquarium selection. A healthy looking gourami brought a massive infestation killing half his tank! The employs are very nice though and the store is very clean and well stocked.

David Harbaugh

I really like this PetSmart location. The employees are always so friendly. They have a decent selection of pet supplies however sometimes the prices are a little higher than stores like Meijer or Wal-Mart.

kim haley

I loved the selection of things for my fur babies,,, but the nail trimming was horrid ! My babies neck got burned and it rolled get skin....never ever again ! The mgrs on the floor were very friendly

Caleb Erb

I was in the market for a guinea pig for my family, I was helped by John who was very helpful, my little sisters are very excited for the new member of the family and are very thankful to John.

Daniel Overton

Tropical fish selection is not good. Staff is friendly but you sometimes wait awhile for help and have to seek out a staff member to help you

Joe Marusak

Awesome helpful staff. Made Christmas easy and perfect for my youngest. The staff genuinely cares about their work and their customers.

Nora M

The store is quite nice inside and they have many pet food options. Overall it is a good store.

Jenni F

Many products to choose from, clean store, well organized and friendly staff!

Connie Marquez

They are great with our dogs who hate getting nails cut

Joy Everett

Love tho visit the pets!! Good price on canned cat food