Petco Animal Supplies

Category:	Pet Supply Store
Address:	1605 Beltline Rd SW, Decatur, AL 35601, USA
Phone:	+1 256-350-2473
Site:	stores.petco.com
Rating:	4.3
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–7PM

Location

Photos 96

Reviews 20

Julie Pitts

called yesterday explaining my dog had matting around his ears due to constant ear infections (which we treat every two weeks with a medication our Vet supplies) but he constantly rubs his head and causes the matting she indicated a higher fee and I had no problem with that she the asked is your rabies updated I said yes unaware my husband had not renewed the rabies shot (he has had a rabies shot for 12 years of his life and we were only two months late). Making sure I called our family Vet immediately and when I found out the rabies shot was needed, I took him immediately and we got the shot. My dog was praised for his wonderful behavior. As I was on my way to their shop which is over 25 miles away to the nearest Petco Groomers, I called again saying I had his shot and paperwork but was informed he couldnt be groomed for 24 hours after the shot. I called my Veterinarian and he said that was ridiculous because truthfully the shot took TEN days to get into the dogs system, so ONE day was no help. Honoring their policy my husband then called and made an appointment. for today.I took him for his 10:30 a.m. appointment. She asked if he had his rabies shot I informed her yes he had the new tag. She said we require the paperwork from the Vet she was rude and acting if they were some high-end dog groomers but I said I believe the paperwork is in the car. Retrieving the paperwork I gave it to her and stated the last time he was groomed at Petco Groomers he had a few cuts on him but I see this is a new Salon and Im sure you can do this without hurting him or cutting him his usual groomer has no problems at all but has injured her shoulder and is unable to do large dogs anymore. She was looking at his ears and said because he was matted he might have some irritation from the grooming I told her I understood there would be some irritation but cuts or open wounds were going to be unaccepatable. She said she had to speak with her manager. The whole time from the minute I came into the store she had taken a rude arrogant tone with me but I just wanted my dog to be taken care of and to be expertly groomed. When I had gone to the car and came back in with the paper from the Vet an owner with a small dog was told they may have to shave his tail because of matting the owner said that was fine and left. But when I had made sure no cuts or wounds would be acceptable the manager said they could not take my dog that I need to take him to a Vet. My regular groomer has no problems. NONE. The people were very rude and cause me a 50 mile round trip for NOTHING but to be spoken down to and treated unkindly.Their signs say, Expert Groomers, yet they cannot do as well as a Groomer from a small town? I told the Petco Manager I will not be dealing their store ever again.

John Simmons

I sent my wife to wash our corgi to the decatur store. It was cold and wet outside and wifey wasnt feeling well. She goes in this store constantly with the corgi and today she is told that without a paper copy of the rabies vaccine on file we are not welcome in the store anymore. THERE IS NOTHING ON PETCO WEBSITE OR ON THE DOOR OF THE ESTABLISHMENT TO THIS EFFECT! I foresee this store and any others enforcing this policy going out of business very soon. Yes our dog was wearing a CURRENT rabies tag.

Brittany Campbell

Staff is rude. Tanks are gross. Made the mistake of purchasing a unique fish they had. It died within 4 days. Called store to ask what we could do. Staff was rude. Ultimately she ended up slamming the phone down on me. I wont be going in the store again. I should have known better, there was a reason I stopped going over a year ago. I was swiftly reminded.

Allan Malone

Nice clean store, nice employees. They offer grooming services, pet training, cat adoption and plethora of products.

Crystal Hibbs

On Sundays they seem to be slightly short handed but the guy that helped my kids with their fish was very nice.

Billy Treadway

Employees are very helpful in finding what you need and seem knowledgeable about the things they sell

Tina Pursley

The only place i job for my five dogs! Always nice and very knowledgeable about the products.

christopher odell

They are held up nice treats animals as friends some will let them crawl on them

Megan Sivley

The best coworker to me is Becca . This from the person who bought Maximus