Category: | Pet Store |
Address: | Randall Rd, South Elgin, IL 60177, USA |
Phone: | +1 224-856-5780 |
Site: | critterspetshopinc.com |
Rating: | 4.1 |
Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–6PM 11AM–5PM |
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Jane Grillo
5 stars is not enough! This is not a typical pet store! They specialize in RESCUE PETS!! The owners and staff are true animal LOVERS and are dedicated to finding these rescues loving furever homes. I always get the best customer service. They quickly answer any questions. The store is always clean and the pets well cared for. While they do rescue animals locally, many come from Kentucky, Tennessee and other southern states. *ALL COSTS* for transportation, vetting and attention until pets find new homes are covered by the owners, simply because they care. There are no subsidies or fundraisers to assist them as there may be at local shelters. One of my go to places. Nice to support a local small business instead of just the super chains. If you are looking for pet supplies or perhaps are thinking about adding another furry, feathered, finned, etc., friend to your family, please do stop by Critters. Hmmmm.....just read another review and I dont believe it. Dead iguana, NO WAY. Maybe he has his locations confused because I have shopped at Critters for over 15 years which includes their first location back in St. Charles. All I have ever seen here is the best care.
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Michelle Alexander
Support this store! This store is unlike your typical "pet store" that sells mass amounts of puppies. They have RESCUE ANIMALS from both local animal controls and from rescues down south that pull dogs from high kill shelters. They have adopted out hundreds of animals, that otherwise would have died at animal control. They make sure their pets are healthy, and its satisfying seeing the dogs from when they first get them to the final day they get adopted by a loving family. Critters really cares. They are sincere, animal loving people, a mom and pop store, who have the animals best interests at heart. They educate customers and really help people find the right fit for their family. Their store is in a new location in South Elgin off of Randall Road and its really nice. I support small mom and pop businesses and you should too. <3 Love them!
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Paula Nudo
I have been shopping at Critters for so many years now. I am extremely happy with the products I have purchased and the ones I continue to purchase. I have owned many pets through the years and needed much advice. The owners are amazing people. They are always willing to give me the advice I need or tell me whats new and upcoming! Im always greeted by happy employees. It doesnt get better than that, but wait, it did!!! They rescue beautiful animals that need loving homes! I think that is the most wonderful thing any pet shop could possibly do. I look so forward to going to Critters more now than ever. It has been a pleasure shopping there and I will continue to do so. Go visit Critters...you will be happy you did!
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Matt Friend
Critters is second to none when it comes to pet stores. Ive not visited another store that I will experience the expertise, and caring and friendly owners/employees that I do when shopping at Critters. They carry the products that I look for, for our 2 dogs, and throughout the years, weve had multiple pets that joined our family from Critters. They care about what they do, and what they sell. Their rescue efforts are incredible! I give them my business because they treat their customers night and day better than the service you will receive at one of the big box stores. Their new location is a little further from my home, but I do not hesitate to make the extra trek to their newer, beautiful store. A+
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Sarah Webb
My husband and I have been going to Critters several times over the years for our pet needs, and We absolutely love it. The owners professionalism and obvious love they have for their animals and what they do is wonderful! I love that all of their animals are rescues,and they do everything that they can to make your experience as comfortable as possible. I recommend Critters to everyone I know! I even tell my out of state family about Critters and the amazing work they do with rescuing their animals from shelters! I have always and will continue to recommend Critters to anyone over going to any other pet shop! Keep up the amazing work!
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Nadine Conner
I have nothing but the highest praise for Critters. I have been a long time customer (my "gateway" dog Dallas 18 years ago) through a lovely collar just this summer. I no longer live in Illinois but stop in everytime I visit the Elgin area. This is one of the few pet stores that genuinely cares about their animals. Stop in, look around and you can witness it yourself. Cages are clean, excellent food is fed and unless very busy with customers the employees themselves are handling and loving on the animals. As a dog trainer with nearly 20 years experience, I highly recommend this store.
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Ellen Piccony
Do yourself a favor and stay away from this place!!!!! My granddaughter is at home crying because her Christmas kitten died 3 days after they brought it home. It absolutely boggles my mind that people would be so cruel to not check the health of pets before they send them home with people!!! Now, depending on what disease killed the poor little kitten we need to worry about the cat that is at their home. This is a shameful example of absolute greed. And why do we have to give any stars? Why is there not a negative?
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Catherine Nagel
We really found a hidden treasure in Critters Pet Shop. Its family-owned and they seem to personally care about you and your pet as soon as you step foot inside. Their passion for animals shows in their mission to either find the PERFECT pet for you or help you care for the one you already love. So impressed with their professionalism & experience, plus I feel good about supporting a Local business. We will be back :) Check it out!
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juan martinez
This is the second time I go and have seen either a dead iguana which had to have been there for days because it was dry no eyes and this time a iguana close to death skin hanging and bones visible. No food or water around at all. Workers state they didnt know iguana had died a dry iguana means it was dead for days which means they dont check on their animals daily. Sad place
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Ryan Fussel
I adopted my dog and my new best friend Kieser from Critters and couldnt be happier. The best things about them is when i had any questions at all about Kieser they were more than happy to help me since i was a first time dog owner you could imagine I had alot. they got me set up with the right food, good guidelines and couldnt be happier. will be a repeat customer
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Nate of midwest
Horrible store bought my dog from this store. He was born with genetic cataracts in his eyes which we had to have removed. He is now 7 years old and has genetic diabetes and will live with it for the rest of his life. When bringing this up to the store their response was "no comment". If you have any care for pets at all do not shop here ever.
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Kami Rose
Critters has improved by leaps since their days on 64. Much more space, animals are better kept, and it really feels like a community shop. My on eyebrow raise are the pups they sometimes sell from local breeders. With all the good they do for rescues, it feels odd if not wrong to be selling bred pups, at prices reminiscent of Petland.