|Category:||Pet Supply Store|
|Address:||2325 S Stemmons Fwy, Lewisville, TX 75067, USA|
|Working:||9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–6PM|
I usually frequent this Petsmart and had no serious complaints until recently. My first complaint is my experience with the groomer who checked me out. She read over my pups report card and I noticed it mentioned that he was "not a fan of water". I asked the groomer how can I better acclimate him to water and mid sentence she cuts me off to say, "you cant". Not once did she look up to engage in conversation or really even acknowledge that I was talking to her because she was too busy on her phone. She seemed annoyed that I was bothering her with questions because she was on her phone. The next complaint (same visit): I just picked up my puppy and wanted to try a new harness on. It fit fine so I left it on him, tore the tag off and waited in the line of about 6 people. There was only 1 register open at the time. Shortly after my dog begins to whine, then pees on the floor. I stop him mid stream to take him out front to finish. After returning, the pee is still there and the line is still long because they cashier was extremely slow and of course just one register is open. I quickly find a potty station to gather napkins to finish cleaning up the urine. While doing this, I have a 4 month puppy tugging in another direction, guiding him in other directions to prevent him from stepping in the pee, and making trips back and forth to the potty station several times to collect more napkins and throw the old ones away. I then see amother cashier sitting in the front and ask if I can get either a bigger towel or a roll of paper towels to be able to quickly clean the mess, I was told no there are not any rolls of paper towels. WhIle this is going on, my puppy is still tugging and Im sure I looked frazzled. Several employees passed while this is going on and no one offered any assistance. Meanwhile customers are stepping in the puddles of pee and its getting all over the place. Finally, I decided to clean up the mess the best I could, checked out and told the cashier that the floor might still be damp from my dog peeing in the store. Im extremely disappointed with the lack of customer service at this location. Lately it seems as if customer service is declining and the consumers (us) have lowered our standards because we continue to shop at these places and never say thing.
BEWARE of the "MANAGER" in the fish depatment. Let me start of with the fact that I have 9 tanks and more than 50 fish, aquatic frogs, crabs, shrimp, etc. and ALL the stuff that goes with it in my apartment, while only getting into the hobby about 3 months ago. That means that I buy LOTS of stuff, and I do so on a daily basis (and I mean DAILY). It also means that I return things from time to time. Well, if you dont want to be dealt with by an unprofessional, loud, obnoxious, rude and condescending person, then I highly recommend staying away from this location. I work out of my car and I pride myself in being a nerd who has visited every single petsmart, petco, and local fish store in the Metroplex and beyond. I do so every single day but Sunday, and I can tell you that this person would not recognize professionalism if it bit her on the bottom. Good Glory, if you are unfamiliar with your companys return policy on dead fish, then you should find a new career. But HOW DARE you shove a dead fish in my face asking me obnoxiously "whats this". If its not obvious to you honey, well then ask those around you. The store managers that I have dealt with at this location, even when they have had legitimate questions on some returns of mine, have always acted in a courteous and respectful manor, and in accordance with the corporate returns policy. Where they fail is in keeping on the one person who has ensured that I will never return. Cudos fish lady, Petco thanks you.
We got our pet Turtle from them a week ago along with all the equipment needed to raise him and care for him. When we got him home, we were able to see there was something really wrong. His legs were bitten up (could not see this in the store with the lighting) and he was barely moving. We didnt think much of the lack of movement because we were assured by the employees that he was just scared. His environment there was cold! He just laid under the "heating" lamp the entire time. They did not know whether he was a male or female and they did not know his medical or health background. Nor did they know his age... But, we got him because they told us he was ready for a good home... We named him Norman. We bought all equipment suggested for the perfect living environment for his type. He slept A LOT under his UVB lamp and only dipped his feet into the water once a day for about an hour at a time. We were concerned for his lack of movement, so we placed him in water to see his reaction. He just floated without effort looking at us. A few days later (today) he passed away in his sleep. If you go to buy a turtle there (or anywhere really), make sure you ask these questions: Age Health Conditions Male/Female If they dont know, you dont buy! We learned this the hard way. But at least we were able to give Norman a peaceful place to pass away in, rather than the damp, cold environment that they had him in.
I Came intoThis location to bring some items back I had recently purchased. as soon as I walked up to the resister i handed my receipt, the items, & I provided my pet perks account number. the cashier Mitzi asked for the name on the account I provided my name she rolled her eyes and called a manager named Lauren because it was a cash return she says the manager kept looking at the receipt then looking at me as if it was a problem flipping the receipt over as if it wasnt real. NEVER HAVE I EVER BEEN SO HUMILIATED. She asked was there a pet perks account Mitizi said yes and she said do it. After the return was done I ask for my receipt of return to get the information to the store and cashier name to report the poor customer service I had received I was denied the receipt because it was a "cash return" I have never heard of this a day in my life I asked the manager for the receipt she denied me saying theydont give out proof of return receipts. I asked for her name and store number also the district number or store manager number she refused to give it to me. I will never return to this store again a day in my life. If I didnt like my groomer I probably wouldnt return to a petsmart ever! I wish I could give this store ZERO STARS!!
Brought my dog here to receive a rabies vaccination. I asked specifically for that service at the counter and was told to wait 5 mins before going back. Once taken to the room, the tech muzzled my dog, lifted his ears and glanced at them, lifted his upper lip and glanced at his teeth, inserted a thermometer in his rear for temp., and was on her way out the back door to get the vet when she turned around and said "I guess we should go over cost!". She pulled up a 39.99 fee for the "visit" and another almost 20.00 fee for the vaccine that had not been administered up to this point. NO ONE HAD ALERTED ME OF THE REQUIRED VISIT WITH ANY SERVICE. NO ONE. Not the front desk lady, not the tech. I disputed the "visit" fee, for ALL SHE DID WAS GLANCE AT MY DOG. I do that. Often. I know he is healthy and I knew all he needed was a vaccine. They charged me for all of it and when I tried to dispute the LACK OF A VISIT for I did not go in there for that service anyways, the chief of staff smirked the entire time... Like a money-sucking and careless human being. Banfield sucks and only wants what is in your wallet...