Verizon

Reviews 7

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Bre M

1. Whats the point of a greeter? (this greeter looked so damn lost) 2. Whats the point of a security guard? only additional employees who know nothing and cant help me. I am so fed up with this store, seems that every employee has no idea what they are doing. Sales reps have no product knowledge, nor do they have selling skills. Let me not touch on their customer service. I went in to discuss a charging port issue on my droid 4. I speak to an african american sales rep, he plus it into a charging dock and says yeap its not charging go to a cell phone repair shop on Golf/Roselle. Finally found the stupid place they were closed, had to go back the next day to only find out they could not repair it. got my phone to charge a bit and the customer service could not help me get all my contacts on either backup assistance or gmail. my contacts were all over the place. I contacted motorola and turns out my phone is under warranty, yet verizon claims it is not and wont replace it. After digging and digging found a wireless charging cover, once again contacted customer service and they called this store and said they had it in stock, i drive to the store and no one has any idea what i am even talking about. Theresa helps me and like i said no product knowledge, had to look up the item. she overnights it and sales me the charging pad which does not work now. I called to speak to her, and John answers and after I told him I would wait until she is done with the customer, he tells me then you will have to wait until she is done with all these 25 people in here. I am amazed and these employees, and would really like to speak to who ever hires them. this is pitiful. I swear I should charge them gas money for all this damn running around. I have had verizon since 2006 and i am done with all the issues. Great coverage and it is not cheap, but I dread having any contact with verizon or its stores.

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Adriano Saavedra

WORST experience ever in this location!!! Every time I would come to this location to buy a product I was attended promptly & given a step by step instructions to troubleshoot any potential problem that might come up. Ever since my phone did an "automatic update" my phone has LOST alot of capabilities. Simple stuff like taking a picture, viewing my account even adjusting the volume!!! When I told the associate the problem I was told " Theres only one person ahead of you & well see what we can do." I thought, no problem....... What a crock! 5 different new customers came in to buy stuff and were attended promptly while I was still waiting. At one point I was just looking at the same associate that greeted me just standing there doing NOTHING!!! Five minutes later he came up to me and said " OK, lets see whats wrong with your phone." I find it coincidental that as soon as I finished paying off my phone & Im off the contract this " update" screws up my phone to the point that the associate mentions that "Youmight have to get a NEW phone, but dont worry, I have the insurance on the phone." SMH

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Ryan Butz

WARNING: Worst Verizon Ive ever been in. Go to any other Verizon store to save yourself the headache Ive had to go there three times. 1. To get my new iPhone 5S. The salesman tried to up sell me 100 different items and would not let up. I made it very clear I just wanted to get my phone and get out. Oddly, this is the best experience I have had here. 2. My second visit was to get my iPhone replaced because the speaker was broke and everyone I talked to couldnt understand me. I was told that I had to bring my phone to Apple. I went there and they replaced it for me very quickly. 3. Just went there again 3 months later for the exact same reason with a new phone. Someone greeted me I told them the issue and they took my name and told me to sit down. 20 minutes went by and more and more customers were coming in and getting helped in front of me because they were looking for new phones. I ended up just leaving because it was just a bunch of incompetent young salesman that had no interest in helping a customer that wasnt interested in buying anything.

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Po Shaz

Go go gadget Verizon. Ask for Eriq. Great knowledge especially for the techie. Store was pleasant and so were the sales reps Eriq and Jennifer! I give these guys a "4" (exceeds expectations). Both had great customer service skills. Jennifer was newer, so honestly answered questions if she wasnt quite sure of the answer when I asked some detailed techie stuff. She even went and got Eriq to answer the multitude of questions I had about all of their products when she realized he would be a better fit for what info I was needing. Thats an example of smart customer service! (Im thinking of switching over to Verizon so I had a ton of questions.) It looks like the previous posts were off target, or this store has been listening and has made improvements. My current carriers days may be numbered as I am pretty impressed with the offerings and customer service at this place. Nicely done. Nicely done indeed. :)

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Colie Schroepfer

Ive been with Verizon almost 3 years and this store has by far been the worst store to work with. They make assumptions about my needs, dont listen, and make costly mistakes. I had a plan with two lines, I needed no changes just transferring the lines to two different plans and eliminating my own. The first transfer cost $200 because they forgot to include unlimited texting (although it was originally part of mine and the new plan), they completely forgot my data plan. And my personal favorite, I when into the store with my final bill to pay and instead of crediting my account they put the payment on a completely different account and it wasnt until collections did the mess get sorted out despite me having the original bill and recite of payment. Dont bother with this store, go to the mall.

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Mike Galeros

Was at the store this morning right after they opened to replace my phone which a gentleman in a white sweater with black vertical stipes and black skinny jeans made me check. I waited over a half hour while this guy, I assume was the manager, was doing nothing. Their were two other reps there, but they were assisting other customers on activations. The Hamburgler looking manager was just chatting with those customers and reps and was doing nothing to assist other customers that were walking in. There was an elderly gentleman that was waiting before me and he was waiting as well. After a half hour I walked out. I had to go to work. I went to the Elmhurst store on St Charles Rd during my break and they helped me right away. This store lost a sale for the day.

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Paresh Patel

Worst location ever. Not willing to help. Went there with problem with phone. Manager was absolutely unwilling to try and help. He instead of blamed the problem on phone even after it was demonstrated that problem was with SIM/profile. He still kept coming back blaming phone. I finally ended up fixing it on my own working with phone tech. On separate occasion, called to find out if they had iPhone 6 available. Sales rep checked and told me that they do. Next I asked closing time, was told till 8. When I was saying it might be problem for me to come in before 8, even without letting me finish , the rep simply said "good bye" and hung up. Simply unbelievable....

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