T-Mobile

Category:	Cell Phone Store
Address:	66 Ogden Ave, Downers Grove, IL 60515, USA
Phone:	+1 630-964-4919
Site:	t-mobile.com
Rating:	3
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–7PM 11AM–6PM

Location

Photos 10

Reviews 23

Sharon DiAnne

My daughter and I just upgraded her phone two days ago at this location. The gentleman who served us was Black, he was fun to work with and talked us through everything we signed. The store was sparkling clean, music was playing, there were cookies and pop set out for us; we felt relaxed and at ease. I dont know if this was the same rep the other young lady reviewed, but dont let her buyers remorse color the whole store as awful. We asked questions, we made decisions based on price, contract and OUR BUDGET. Our sales rep was efficient and set our phone up for us and everything. He even checked my phone and suggested a new sim card to speed up my phone! Sounds like the other young lady should take someone with her next time she makes such an important purchase.

eric madera

My mother had just passed. She was the primary account holder and I just wanted to change the account to my name. The manager Katrina (short angry Phillipino lady) was incredibly rude. Called tmobile to see what could be done becasue she didnt know how to resolve the issue. Loudly over the phone kept sayingng "SHE IS DEAD! THE PRIMARY HOLDER IS DEAD!" to the service rep on the other end of the phone. Every customer in the store turned and stared at us. This was just days after the funeral. Finally she gets frustrated, apparently with me, and tells me I need to open a brand new account and would need to change my service plan. I work in customer service myself. Not only could she not resolve myissue, but she was rude and insensitive. Absolutely unacceptable.

LaQue Pool

Today was the best!!!! Today my best friend and I went into T-Mobile to see why I couldnt jump my phone. Well Jesus,Pete,and Carl helped me out big time. They even finalized my Christmas shopping with 2 pair of The Dre Beats. My children have been craving Beats by Dre,but mommy just couldnt afford them. Jesus and Carl gave me the breakdown and my babies now have the best Christmas gift ever. They even went so far and above expectations to get another pair from another store and deliver them to me. I was overjoyed and Im thankful. They made my day and my childrens Christmas much better. Thank you fellas,I really do appreciate you and T-Mobile. Oh btw yes I still had a Galaxy Note 3 lol now I have a Galaxy J7,I feel updated myself.

DxMxD

T-Mobile is terrible. I had their service for two years and made every payment on time. I finally decided that I was over-paying and decided to go with a different cheaper phone company and going through the process to cancel service can only be described as a hellish nightmare. A month later after I canceled they sent me a bill for $6.63. Turns out you cant pay your final bill through the online bill payment system you use every other time you make a payment. Today I get a letter saying that all my personal information was compromised. What a joke. No matter how nice the people in this store may be the service is the same and your still getting T-Mobile, youve been warned.

Heike Sasak

I came to the T-mobile store because I wanted to get a phone that would work in Germany. The plan was to have it unlocked to allow usage there. The manager "sold" me a device and a plan that was useless. He omitted to advise of the rules, even though he read them right from thee screen, just interested on a quick sale. Then the phone did not work. I get a new one two days later. The phone was unusable abroad. Coming back to the USA after 40 days the phone did not work at all. It took them two days to figure out that the phone was not working and ordered me a new one (LG LEON). Anyone is better than that place.

Miguel Santana

Received good customer service when I came in, doing an excellent job being helpful, but when my mother in law wanted to switch to a better phone because the ringer wasnt loud enough they wouldnt allow us return it without the restocking fee (keep in my mind we were looking at grabbing a phone that was $400.00 more). I would think there is someway they can work around the fee and all awhile during this process from beginning to end we didnt receive the treatment when we came in looking to buy a phone. Would not recommend coming here with the lack if consistency in customer service.

Marion La

Slow service took an hour to make a bill pay..... It wasnt even that busy. Was only greeted by one employee. He was at least apologetic for the wait but I know I will never go into another tcc store. Tcc doesnt explain the difference between value n classic

Anon ymous

this is the worst store to buy a phone, I got a phone here, they never gave me a receipt and I wanted to return the phone within a month, they werent willing to help me even though I was willing to pay the restocking fee never again

jade toledano

When we were there there was very good service by the person who helped us, Vlad. He was very helpful and knew his information very well and we took less than 25 minutes to finish my sisters phone exchange.

Granit maloku

Walked in to buy a new phone not one person in the store after a few minutes a guy poked his head out the door looked at us and went back and ignored us! A+ costumer service t-NObile

adam thomas

AMAZING experience with the sales rep. named elijah. He had set me up with a plan and a phone that was perfect for my needs and my budget. HIGHLY RECOMMEND THIS LOCATION.

shoueb mohammed

They are the most unprofessional. And they lie to you on the plans never show u the hidden cost. You call them back with a query they r rude.

Candi M

If I could leave zero stars I would. This store has horrible customer service. Just avoid them. Go to the store in the mall.

Tim Velazquez

The staff had gotten so much better than it was before. They can actually deal with any problems you have now.

aydın BİLGİN

They seems dont wanna sell anything! Money is mine I can spend wherever I get good costumer service!!

Bill Braxton

I know cell phone places are like visiting the dentist but these guys do try

Lisa Howard

Pete was very nice and patient. He answered of my questions.