AT&T

AT&T, 585 E Palatine Rd, Arlington Heights, IL 60004, USA,

Category:	Cell Phone Store
Address:	585 E Palatine Rd, Arlington Heights, IL 60004, USA
Phone:	+1 847-394-6500
Site:	att.com
Rating:	2.8
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–8PM 10AM–6PM

Location

Photos 29

Reviews 7

Joseph Jamilkowski

These people are the worst! If you want to be lied to by the management regarding most of what comes out of there mouth and then be told you have to call customer service that its not store issue only to call att customer service and be talked to with nothing short of disrespect because you ended your contract after almost 15 years in total with there company and be charged fees that were not disclosed to you from the start. Now I have to wait on a check for 398.00 for what I am told 4 to 6 weeks for returning a christmas present (watch) for my wife and a new phone I waited almost 3 years to go in for because of the nightmare I had the last time I upgraded. She was there for 4 hours as they tried to hook it up with no success! This place is a joke and are only looking to scam you for your money. I called att customer service to pay my remaining balance and was told I had to call back in a week to pay and after waiting over 10 minutes on hold was hung up on when I was requesting a contract they say I signed and dont recall doing so. I was asked if some email address I never herd of was mine it was on my account. I NEVER HERD OF THIS EMAIL ADDRESS!!! Then I was hung up on when asking who added that email and how it was on my account. TOTALLY SHADY!!!!! Keep your 70.00 in fees if you have to sink to this level to make your money. The management there is scum and has zero clue what customer service is about. As a result of the customer service 800 number situation I will not be renewing our Internet or cable when its up in a few months. If your thinking of doing business with this location or att in general the only advice I have is RUN AS FAR AWAY AS YOU CAN!!! Unless your looking to be taken for a ride. Keep your fees you obviously need them....

dianna barreto

I currently have an iPhone 6, and I was allowed to get an upgrade . So, I went and when I walked in they asked why I was there and I said for an upgrade the lady took down my name & phone number. I guess they do that to all the customers because there was a list displayed on a screen of whos next. Anyways, an hour and half past by and my name was finally next on the screen! They closed at 9 and it was around 8:45 when I was supposed to go next. I was number 1 on the list and another customer walked in after me, so they were number 2 on the list. One of the workers was sitting there doing nothing the whole time I was there. Anyways she told another worker to help the client that was AFTER me (number 2) . So I obviously questioned why they were getting helped before me if I was next so I went up to her and asked "wasnt I next on the list?" And she said "yea you were." So I said "ok so why are they getting helped before me?" And she said "you can wait another 5 minutes , another worker will be done " I was so mad that I decided to leave . But before I reached the door I decided to go back for her name and as I was walking towards her she held her name tag up and said "its Taylor!" And I said "thank you" and yea she said "yup youre welcome bye!!" Infront of other guests and workers. I honestly dont think it was fair that I waited almost 2 hours and the others came , walked in and got helped in 5 minutes or less! So rude, horrible customer service . Taylor definitely needs to get a talk about how youre supposed to treat customers!

Girish J. Zaveri

DO NOT TRUST ANY PROMISES GIVEN BY THE SALES ASSOCIATES AT THIS STORE. Here is my experience. I was at the store on 11/19/14. I thought that the salesman, TJ, provided good service. I upgraded my phone, there was a charge of $376 and I paid for it using my credit card. At that time it was made very clear that there will be no charges from AT&T on my bill. As far as the AT&T bill is concerned nothing is changed, except the contract is extended for two more years.. On 12/6/14, I received bill from AT&T for additional $44 for the upgrade. I spoke to Customer service service supervisor, Michael Manning, at AT&T about my bill and he said there is nothing he can do about the false promise given by the store associate. I must pay additional $44 as stated in the bill. I have called numerous times trying to reach my salesman at the store without any success. YOU CAN NOT RELY ON ANY PROMISES GIVEN BY THE STORE.

Dan Hauswald

My sim was deactivated after some fraudulent activity. They said they could help me if I came in, so I did. The guy at the door said they could help me if I waited, so I did. After waiting around for an hour, they told me they couldnt help me and sent me away. I came in 10 minutes after they opened and they already had a line of elderly people who needed to be told what to buy. Thats who all I was waiting behind. If you are old and dont know what you are looking for, go in and ask them for help, they seem to be good at it. If you know what your issue are and are looking for someone to support you and resolve your issue, stay away and exhaust your other support options first, even if at&t recommends you go on to speak to a representative. If you have an iPhone, always reach out to Apple first.

Junior Bison

I had a billing issue that had not been resolved for five months. I went to the store to see if they would get the issue resolved. I asked for the manager and told him I was so frustrated that either we resolve it today or I would need to get my attorney involved. He literally threw me out of the store. I called AT&T and they were very upset at how I was treated. AT&T raised the issue to a high priority and while I sat in the store parking lot for the next hour and a half, the phone support people resolved everyone one of my half dozen billing problems. I spend about $4000 a year with AT&T and this store treated me like crap. Dont go there, find another store.

Lukasz Jedryka

worst experience ever , unqualified staff dont know what they offer to client, i was going to Canada and went to the store to ask them what i need to do to have service there? one of the staff spend half the hr finding that out then told me im all set to use my phone in Canada and dont need to do anything else, then surprise when the bill came i found out he didnot do anything i have tremendous overcharges . I COMPLAINED TO MANAGEMENT at that store and they are not resolving it and now even avoiding my phone calls ?? I guess i have to go to upper management to complain , WHAT an unprofessional and unqualified STAFF !!!!!!!!!!!!!!!!!!

Patrick Huttner

I went there the other day to upgrade my phone. They deactivated the wrong Sim card. The phone they deactivated was my niece whos away at college. Then after the whole feasco I bought a screen protector one of the " Durable " glass ones. I put it in my pocket drove home and when I got home the " Durable " glass was cracked I never even used the phone for anything and I already need to go back and get it fixed WTF !!!!! Lets hope they have a 24 hour warranty to cover something that was barley 30 mins old. The one good thing I have to say about this store is the manager that was on duty was absolutely GORGEOUS!!!!!