Verizon

Category:	Cell Phone Store
Address:	784 E Dundee Rd, Palatine, IL 60074, USA
Phone:	+1 847-934-8113
Site:	verizonwireless.com
Rating:	3
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM

Location

Photos 26

Reviews 8

Singsmyheartout

I went in to purchase a phone on a Monday and paid 15$ to have it shipped to my house by the next day. The same day I noticed on my receipt that the 15$ charge wasnt on there so I called to confirm it. They said "they forgot to enter the 1 day shipping in and would do it for free" and guaranteed it would still be at my place tomorrow. Tomorrow comes around, still no delivery. I call the store again and tell them my package didnt arrive. I talked to the store manager, Chris, and he said again "they forgot to enter it in". I had to wait 3 days for my phone to finally arrive. I let it go after he promised me hed help me figure out a financial deal after messing up. I went into the store the next day with my new phone with my mother and all he could offer me was 25$ off my next bill. My mom argued to him that I deserved more than just 25$ off a bill, like a car charger or even 35$ off the bill. The store manager again, Chris, was helping us and all he did was laugh in my moms face at her "ridiculous" suggestions. He kept saying "were not a best buy, I cant do that. 25$ or nothing." After treating my mom with such disrespect, we accepted the 25$ and left. My mom told him that wed be writing a review about his store to which he answered "whatever, dont be a hater." and closed the door on us. Once my bill did come in, I saw that there was no 25$ discount on the bill. I called customer service and they called Chris. Chris told them "oh, yeah I forgot to put the discount on." What a jerk. If I didnt call I wouldve had to pay a late fee because this arsehole doesnt know how to run a shop. I will NOT be returning to this location and people who are thinking of visiting this one should go to another.

A Private User

My wife and I have never had a broken phone in our lives. We both went here for an upgrade and bought the same Samsung phones per their recommendation on durable phones. Within 4 months, my wife’s phone broke at the hinge. I was away on military orders and she had to deal with it by herself. They treated her terrible and basically told her she was out of luck. The only thing they would do to help her was activate her old phone. 3 months later, my phone did the same exact thing. I went in, worked with N4 Retail Supervisor Jessica Pzybysz. She treated me with the up-most disrespect from the initial conversation. Then, she virtually called me a liar when I explained the situation. She insisted that I surely intent ally broke both phones because the phones would not break that way. Then, when I asked her to activate my old phone on she said she couldnt do it because of systems problems, that I could call customer service and see if they could help me. She then handed me my broken phone with a smirk on her face. In all my years, I have never ever met a team of people who cared so little about the customer! I simply took my business elsewhere but I would suggest you stay far, far away from this Verizon dealership.

Kevin McKenzie !

I would give Verizon a negative 10 star review if itd let me. Verizon Wireless is a garbage company. I used them for the previous 10 or so years, pretty much just out of inertia. It was a slide to the absolute bottom of value - originally, the actual product was fine (your calls wont drop often), the upgrade policy was reasonable if stingy, and the phone support sucked horribly. By the time I left this month, all three things sucked. Well, the Verizon network, the satellites and such, those are probably fine. But I had a decrepit, piece of trash phone that dropped my calls and couldnt hold a charge, despite paying an outrageous monthly bill that should presumably include routine upgrades. Meh, I upgraded to one of the small, independent carriers (Republic). I now pay less for a smartphone with a data plan than I was paying Verizon for a dumbphone without a data plan. I guess they have to pay for those commercials somehow!

David Hagenbuch

Worst customer service ever. I simply wanted to return an OtterBox case purchased online with a new Apple 5s and two year service contract. After signing in I had to wait 20 minutes for my turn, which wasnt too bad, although simple transactions might be treated in a separate queue. But, it was the 40 minutes that it took for the associate helping me, before turning it over to a manager, that really boiled me. No explanation why it was taking so long and then the manager had the gall to ask me for a receipt! I told the first associate right up front that I didnt have one. Dont you think that a Verizon store could locate the receipt online? When I voiced my disappointment that it would take 1 full hour to be told they couldnt find the receipt on line the Solutions Manager was very quick to say, "I think were done here"! Never going to this store again and I will share my story with anyone who will listen.

Dan Rose

So I dropped my phone in a lake and needed one fast, there are 3 stores within a mile from each other off Dundee in Palatine so no need to mention names. One had only one person working so I left. The other made me feel like I committed a crime. But at Verizon Kerry opened the door and welcomed me inside. Lots of staff on hand and lots of choices. Kerry new what I needed and I ended up with two phones one for me and one for my daughter for less then I was paying before! Take the ride to Palatine and see Kerry or any of the staff its worth it. Hands down the best customer service I have received in a long time, Dan.

Sam Saltess

I was in this store on 5/1 to upgrade my phone. I walked in and an employee said hello but everyone was with a customer. I looked at phones for about 20 minutes, with no employee acknowledging me, signing me in, or assuring me someone would help soon. A few other customers walked in behind me, and finally an employee offered to sign them in. I walked out and drove to the Verizon in woodfield where I was immediately signed in/assisted with starting my phone backup while the employee was with another customer. If youre between both Verizon stores, I had a MUCH better experience with Verizon Woodfield and Neal!

Ashley carlson

Worst customer service ever!! Buyers beware! Bought a family plan on 7/31/2016 was told there was two different promotions going on one for switching from sprint to verizon and another if we trade in Puerto iPhone we get money towards our new phones... fast forward to October 21st 2016 we are paying 45.00 more a month and we received a 30.00 gift card and owe sprint 816.00 and since we are in collections there is a 10.00 processing fee. This was a bait and switch and everyone is now saying there is nothing they can do for us! Worst customer service if I could giclve them 0 stars thats what I would do!!

Feddia Dean

This Verizon location is either the most popular or the most understaffed. In the 3 years Ive been in this area, the wait for customer service has always been over 30 mins. Waiting a little under an hour last year was the final straw. Ive been going to the Verizon on Rand in Arlington Heights ever since. Today, my husband and I decided to try this Verizon again. We were behind 3 people when we got there and 30 mins later we were still behind the same 3 people. Needless to say, we left. I rather drive the extra 15 mins.