Verizon

Reviews 11

NA

Natalya Andreyev

I am truly blow away at the amazing level of service of an employee Olya Pritzker of this location. I came in late at night with an IPhone issue and was looking for another business and was in a lot of distress and the employee went above and beyond to help even though it wasn’t even her job to do so as I am a customer of another carrier. She was willing to take the time out of her day to at least look at what is wrong with my phone which is more than Apple did after an hour of waiting in line and try to make suggestions as to what could be wrong with the phone and what are the options and solutions I had. She was honest and helpful in offering me good options if I would be interested and willing to switch to Verizon as well as give me options that could help me to get by in the meantime. Her level of effort to help was not only useful to me in a difficult situation of helplessness, anger and stress but also her ability to communicate was very calming and helped me rationalize my options. I am currently leaving for military duty and getting a new phone was not going to be of use for me at the time as I will not be allowed one for a while but just this experience alone from a Verizon employee would really make me switch over from my carrier when I am able to. Once again thank you to Verizon for having an employee that is knowledgeable in their work and place of business and going above of what is expected of her.

---

GA

Gale S

Verizon Authorized Retailer - Wireless Zone $$ Mobile Phones, Electronics 1693 W. Algonquin Rd. Rolling Meadows, IL. 60008 5.0 star rating 10/3/2016 This review is for the store at 1693 w. Algonquin Rd. in Rolling Meadows, IL. 60008. The owner is Olya Pritzker. The best word that can describe her would be, AWESOME!!! She went way above and beyond the call of duty. She moved mountains to satisfy me as a customer. While I was waiting for her service, I was watching her with other customers, and she treats everyone with kindness and gives outstanding customer service. She is the owner and also has fabulous employees. It was a fantastic experience from the time I walked in until the time I walked out as one happy customer!

---

ED

Edward Code

Need to be more careful with their verbiage. Traded out my old iPhone for the new 7. Apparently they no longer offer on the spot in store credit. You must send your old device in and wait for a credit back to your Verizon account. This was not conveyed to me when I ordered the phone, I was told the difference would be "a wash" in the end it will be. However going in expecting to pay $100 max, only to end up paying $300 out the door has left me a very dissatisfied customer. When I attempted to cancel the transaction, I was told there would be restocking fees. I am not about to pay extra for miscommunication on the stores end.

---

JO

Joseph Santucci

I found my experience at the Rolling Meadows store to be excellent. We purchased 3 phones there and all was in good order. When I recently purchased an adapter - they had me in and out in record time. Thank you for taking care of my cellular phone needs.

---

PH

Phillip Maslana

Best Verizon store in the area. Friendly service and greeted with a smile. Helped by Olya Pritzker and she was fantastic. Ask for Dan the man, hes good too. I got a great deal on my new iPhone 7 plus and it came one week early! Highly recommended.

---

TE

Terry McGoldrick

Rey did a great job in upgrading my old phones. Found a great plan and worked with me to find the right phones for our use. Highly recommend Rey.

---

GA

Gallery13 Music

So sucks location they even dont know how to speak with a customer, they are so rude and not polite! RUN RUN RUN ....

---

AL

Alex F

Rey was able to sort out issues with my phone which 3 levels of Verizon support could not resolve. Great job!

---

LE

Leticia Zang

Amazing! Olya and Justin are the best!

---

DE

densmenace

Great people work there!

---

ST

Starwarsapple12

This is a dupe

---

---