Art Van Furniture

Reviews 5

K.

K. A

My Husband and I purchased a nursery set from Art Van on 8/6/17. We scheduled to have the furniture delivered on 8/21/17. The following day (8/7/17), my Husband arranged to have the day off from work, on 8/21/17. We have waited for two weeks to receive the nursery set (crib, dresser and chest of drawers). All of the furniture was delivered today, the crib was cracked-damaged. My husband called Art Vans Customer Service Dept., spoke to Becky. He explained to them that the crib was damaged, he also asked if another could be delivered later on today. He was advised that the next delivery date is Wednesday (8/23/17), he explained that wouldnt work, because he doesnt have the day off. Then he was told Saturday (8/26/17) is available. I work his Saturday, and its overtime pay, this is money that will be used to pay for the unpaid portion of my Maternity Leave. We agreed to Saturday, because we felt forced to. No one seemed to care about the inconvenience of all this. Both my Husband and I called Art Vans Customer Service Department, we both spoke to Becky, which advised that a Manager would call us back, to take a formal complaint, discuss compensation for the money we loss today (my husband works in sales) and the money Im going to lose Saturday. The last conversation today, with Becky was at 11:57am, she stated that a Manager would call is back in a few minutes. At 2:35pm, neither of us had been contacted. I called the Customer Service line back, and spoke with Amanda, she fed me the same story and made the same excuses as Becky. Both Becky and Amanda talk over you and speak to you in an uncaring, condescending manner. I asked to speak to Amandas supervisor to report her, she refused to let speak to her supervisor and tried to push everything off on the Delivery Manager (Dan), that has yet to call us back! The crib being cracked, the lack of customer service, the inconvenience of all of this, the financial impact...is totally unacceptable! Its night now, and no one has called us back!

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Jocelyn Welsh

If I could give 0 stars I would. I went in a few weeks ago and got approved by a lender but decided to wait to figure out what mattress of the 3 we were looking at we wanted to buy. We returned on Sunday to purchase our mattress and were told that they switched lenders and everything would be taken care of Monday so that we would have our mattress by Saturday. On Monday we heard nothing. Tuesday evening we called the store to get an update and were told that a form needed to be filled out for the new vendor and he did not have this said form he should have it Wednesday and he would call us. Wednesday evening WE called up to the store that was closed. We then came to this location (14 and van dyke) to see if they were able to assist us. They told us my boyfriend would need to come the following day to fill the form out. On Thursday he went and filled out the form and was told once they get the ok he will have to come to the store AGAIN to sign a contract. He would get the answer thursdayor Friday they would give us a call but we would have our bed Saturday. Its now Friday. I received no phone call and had to AGAIN reach out to them for the store manager to tell me we are probably not getting our bed Saturday. I will now be taking my money elsewhere and suggest you do as well. To have a company be so ill prepared for a vendors change is absolutely mine boggling to me and EXTREMELY unprofessional

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Gary Kempen

Art Van generally makes pretty furniture at a good price. Dont expect to purchase anything that will become an heirloom; most of their products will wear out after a few years. Basically, you get what you pay for. Mattresses, on the other hand, are a DISASTER. We went in to replace our queen size Sealy that was 12 years old with a king for more space. Bad idea. Three mattresses, $3000, and a bad back. The first one we didnt like so we traded it up within 30 days - service as advertised. The trade-up we purchased after explaining we didnt want one with memory foam; their mattress machine made a recommendation. It had sinkholes within 3 months, and Art Van refused to exchange it despite repeated reasonable appeals to their management. The WARRANTY IS USELESS, gauged with the most favorable possible method, using a 1 oz. foam block in the direction with the least impression. I dont know about you all, but I weigh more than that. After suing in small claims, they offered an exchange for a third one the day before the court date. We explicitly and repeatedly told the salesman our saga, and that we wanted one that would not form "body impressions". Within nine months it had body impressions. I will never visit Art Van again after this experience.

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David Volk

I purchased 8 bar stools from Art Van in Feb of this year. 2 weeks after I put them together they started falling apart. i called the store I purchased them from and they said they would leave a message with the manager. I never heard back from the manager. I called 5 other times and got no response. I saw a one of there television commercials so I decided to call the store again because we only have 3 usable chairs. I finally got a manager and explained to her the situation. She told me since I got them in February and I did not buy a warranty there is nothing they can do for me because I waited so long to call. They can send a service person out to look at the but they will charge me 60 bucks. I told the manager so you sell junk and you back your products. she told me that if I would have called after I purchased them she said they might be able to help me. I told her I did she said she has no record on file of me ever calling. I said that figures. Bottom line I will never buy from Art Van again because they sell Junk and unless you buy a warranty they wont help you or return your phone calls.

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kaitlyn kase

I loved our furniture I picked out in the store. I had visited the Chesterfield location and had a sales associate named Brandon who was extremely helpful and kind. When I went with my fiancé to the Van Dyke location we found a sectional we liked better with a matching sofa so we changed our order( which was nothing but trouble and still waiting for money back on Friday from Sunday). When we put our sectional together at home the service pick up left out two pieces of the couch. We called back right after we set it up and they were already closed for the night after telling me" It happens all of the time, you can pick it up tomorrow." as if that is acceptable, not even an apology. And then the service center was closed the following day. Now all of the service people Ive spoke to told me there is no note saying we had missing furniture and Andrea specifically was extremely rude and transferred me to a voice recording while I was still explaining my situation. WORST CUSTOMER SERVICE EVER. In conclusion the rest of our sectional will come in the mail in 4 to 6 weeks. :(

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