Art Van Furniture - Shelby Township

Category:	Furniture Store
Address:	14055 Hall Rd, Shelby Charter Township, MI 48315, USA
Phone:	+1 586-566-1490
Site:	artvan.com
Rating:	2.6
Working:	10AM–9PM 10AM–9PM 10AM–10PM 10AM–9PM 10AM–9PM 9AM–9PM 11AM–9PM

Location

Photos 100

Reviews 15

P Gray

Horrible horrible customer service! Bought a recliner chair, we picked it up from the warehouse a couples weeks later when it came in, took the plastic off and put it in our living room. We could smell a bad odor that we determined was coming from the chair. We thought it might be the plastic so gave it a couple days, smell is still there. Wiped it down, smell is still there. Thinking it just needs some time to "air out". We gave it 2 weeks and the smell is just as bad. We cant stand being in the room so called Art Van only to be told they cant do anything but send out a service person. It stinks it is NOT broken. We were told that is all they can do. We are now being told WE can take the chair back and pick out a new one but we have to pay a 15% restocking fee! Really, because you sold us a chair that smell like a pets overly used and uncleaned litter box, you will be charging us to get one that doesnt smell that way? Unbelievable! We will be pursuing this further, NOT happy with this at all.

Joe Clements

If I could give negative feedback I would. Furniture is cheaply made and over priced. Save yourself the sales pitch and empty promises, just do a bit of research and order your new furniture set online. Youll be much more happier. The couches I bought were $1650 its been a little over 2 years with just myself and fiance sitting on them and its pretty much ready for the curb. The handles all snapped just after the 1 year warrenty.. kinda funny right? Then they want 70 dollars for the first 30 minutes of someone comming out to tell me whats wrong when I can clearly see and explain whats wrong and then send someone else out to fix it at that rate AGAIN.. screw you guys. Ill fix it myself, I bet Art has not a 1 piece of furniture that sits in his showroom floor in his own home, BECAUSE ITS GARBAGE and over priced. Assclowns..

Michelle Meier

I ordered a dining room table. It took 3 months for it to come in. When it did, it was damaged. They took it back and brought me another one 2 weeks later. That one was also damaged. Now they tell me there are no more in inventory but they can repair it for me and it will look better than new. 2 weeks later they bring me the "repaired" top and it is worse than the other 2 and now it has a 4" gouge in it and it isnt the table i sent back because now the leaf doesnt fit right either!! This is the last time i will ever order from art van again. Quality is JUNK!!

Trevor Deanovich

Ordered a bed that was supposed to be here at the end of June, didnt receive it until 3 weeks into July. Had to call multiple times to get an answer and was always directed back to our sales representative, and he wouldnt return our calls. It took my girlfriend a week just to get someone to tell us what was going on, then they said it was going to be another 3 weeks before we get our bed. Never shopping here again, awful delivery times, terrible customer service that actually got hostile with my girlfriend, and zero contact from our sales rep.

Justin Walker

Great experience! Jodi Wear was very attentive in making sure I found what I was looking for within my budget. The delivery associates were on time and the furniture arrived in perfect shape. Couldnt be happier with the service or the furniture. Thanks!

Samann Sinawi

It was super nice that they had displayd of stuff I thought it was unique. Right when u walk in you see a table of snacks or water its a complimentary table

karen Jazmin Molina Mendoza

Bad service, seller doesnt know to do her job. I bought a bed and looks horrible, she only wants to sell us things. Also she was flirting with my husband.

No Commentary Gaming

Went to order furniture lots of them spent so much money, and they gave us a FREE drone!

Andrew Buckner

Worked with me on the price and made the experience quick and painless.

Jim Langley

Great experience. Holly Abdelmoneim was wonderful.

Debra Salts

Good furniture. Good sales. Helpful

TessieSilverPaws

Helpful staff... Decent selection.

Mike Schultz

Overpriced cheap furniture.