Jeff Wyler Chevrolet of Columbus

Reviews 3

BR

Brian Smith

I usually dont review places Ive been whether good or bad. I have been thinking of my experience with Jeff Wyler and I believe it was bad enough to warrant a review and also to let others know so they can make an informed decision about where they take their vehicle for service. I brought my Certified Pre-Owned truck to Jeff Wyler for an oil leak the day after Christmas. Not only is the vehicle a Certified Pre-Owned, it also has an extended warranty on top of the Powertrain Warranty that was transferable. I bought the vehicle at a different dealer but I have always brought my Chevy vehicles to Bob McDorman for service and never had any issues. This was my first experience with Jeff Wyler Chevy. A few hours after dropping the vehicle off they called and advised me the "Engine Oil Cooler Line, the Transmission Cooler Line, and the Power Steering hose are leaking" and need repaired. They stated none of this work was covered under any of my warranties. I grudgingly accepted this as truth and had to pay $105.00 for them to tell me my truck has an oil leak. After a few days, and some independent research I decided I was not happy with the answer I received. I called to try and find a solution yet no one would return my calls. They kept telling me over and over that it is not covered under the warranty. In the Powertrain Warrant that is still in effect it states "Engine Oil Cooler Lines and Hoses" are in fact covered. It is the second item listed on the warranty fact sheet. After calling over six times in one day I finally received a return phone call from "Mathew Guth" (the service advisor who "helped" me) and he stated "you are correct that the engine oil cooler line is covered but whats actually leaking is your transmission cooler line." Unfortunately I missed that phone call and left a message for him stating that regardless of what is leaking it is a Certified Pre-Owned and it will be fixed under warranty. I left multiple messages for a Mr. Ken Robinson and he never attempted to call me back. I believe he is the Service Manager or the Customer Experience Manager (a title not earned apparently). After weeks of no progress I called the dealership I purchased the vehicle from and within five minutes they had me an appointment and determined everything was covered. The dealership still refused to return my calls to get a refund on the diagnostic fee I paid and eventually I had to contact General Motors to get anything accomplished. They acted as a middle man and ultimately I received a refund. When it was all said and done it was fixed by another Chevy Dealer and it turns out that Jeff Wyler Service lied to me. They advised initially that the "Engine Oil Cooler Line, the Transmission Cooler Line, and Power Steering Hose" were all leaking. Then stated the engine oil line was not leaking (the line covered under the warranty). After inspection by two separate service stations (Firestone and a different Chevy Dealer) that ONLY the engine oil cooler line was the problem. I can see no other option other than to say Jeff Wyler Service Department tried to rip me off for $500+ worth of work that did not need to be performed. It goes to show that I trusted my gut and not the dealer. Something did not seem right and it wasnt. Jeff Wyler had multiple opportunities to "DO THE RIGHT THING" yet they refused to do so. They refused to return calls, they lied about the work that need performed and it took a call to General Motors to get them to do what was right. This was without a doubt the worst customer service experience I have ever had the displeasure of dealing with. Please do your research before having your vehicle serviced. I would expect anytime I go somewhere that I can trust the providers but that is not the case with Jeff Wyler Chevy in Canal Winchester.

JE

Jeannie Ratliff

Sale was great, service department was horrible! Filed BBB complaint and got no where. Obviously this dealership thinks that it is okay to DENT a brand new 2017 Camaro, while in their service department and it was and NOT tell the consumer, rather I found it out on a ticket that had DentWizard on it. My car was 3 days old. 3 THREE days old. I specifically told them NOT to install a front plate bracket @ the time of intake into their service department and it was NOT on my SIGNED TICKET @ time of intake. Yet they screwed into my car anyway! Melanie Utley (sp?) in service department was rude, kept slapping papers on her chest at me. I have no idea how they mounted this plate bracket, I asked to speak to a technician and he said he did not know. Now: This is Ohio, we are going to get salt/snow and I am left with a brand new car that could rust because they DID NOT FOLLOW INSTRUCTIONS on the work order. They went into my personal trunk and got my personal plate, my property, out and mounted this plate. (We have the option of IF/where we wanted a plate bracket and were researching as such, but now I am left holding the bag). We took delivery of this vehicle with 2 service items needing address: TPI, Oil Monitors aNd 1 "we owe" item. I had to sign consent for them to do the work. The vehicle was not ready, the service department never answers their phones beyond the switchboard, communication break down - YES! When I picked my car up, I was told a receipt would be mailed to me, OF COURSE it could not be, as my name, number was not even on the work-order. In todays society, this is inexcusable. I purchased all my cars from West Broad Street, and by GOD, thats where they will be serviced. Wyler, your people blew it. (oh yeah, we test drove a brand new vehicle with 2400 miles on it, in May 2017, how does a brand new car get that kind of miles on it? We did not buy that of course) Not one time did a manager call me from Wyler, to discuss my poor service issues, I gave bad surveys, filed BBB complaint as well. Still no call, except from the sales rep Sean, who was absolutely worth dealing with. I WARN every single person, their service department is sub-par compared to other GM Dealerships. Be warned, dont go there. Service Dept has lost all my future business. Obviously, as a person who has purchased upwards of 12 brand new vehicles (only 1 from Wyler, thank God), my future business does not matter. --> take notice, only favorable reviews are getting comments <-- Sales Mgr, Sales Rep, Buiness closer - all top knotch. Service is the final straw, they blew it. I will be telling everyone I know to stay away. "Eggs are cheaper in the country" for a reason.

CL

clyde days

Sadly, only one person in total has made the experience of buying my new truck enjoyable, which was John Burns in (service); my Sales person John or JP as they call him is a bold face liar. As soon as the deal was done with my truck the demeanor of everyone changed, to not caring at all. We were lied to so that they could get the big sale and that is all it boiled down to, after the financing was approved prior to signing, I point blank asked about the financing of each vehicle prior to us coming back in, and was told that the deals were just as we had agreed, which was a total lie. Every time I would speak with my sales person he was so lazy that he would just make up a lie. When I asked about features of the truck he would go away for a few min and come back and have a UN factual answer EG. “How do you drop the spare tire, and being a diesel what is this fluid I have to add”… he was completely wrong on both. I’m starting to wonder if I was lied to about the free oil changes for the first 2 years as well… During the sale I was told that the dealership was going to include vent guards and almost a month after the sale I call my sales person JP, who didn’t even call me back but called my wife the next day to say that they were in. he then asked when I could come in to put them on, we agreed on a time and date and couple hours later he called me back saying that he could not make the appointment; That I would need to make it. Therefore, I called and made my appointment and on the day of the appointment I sat for almost an hour before being told that they were not even there, that is when John (service) made calls to make sure of when they would be there and, made another appointment. Sadly when I came to my second appointment to have the guards installed John (service) was not there and a woman checked me in. even after telling staff that I needed to go to work in a couple hours, I was assured that the procedure would take no more than an hour. I waited 2.5 hours and absolutely nothing was done and I was going to be late for work not only was I going to be late for work but they were trying to put me into a cruise and I would have to leave my truck and come back yet again, they wanted a credit card and insurance info and wanted to keep me there even longer to do a bunch of checking on the little car that I was expected to drive. I finally said I had enough that I needed my truck and I was leaving. At this point they have wasted 4 hours of my life and 2 trips to the dealership for nothing to show for it. At this point they can keep them.