Sprint Store

Category:	Cell Phone Store
Address:	7511 Lemont Rd, Darien, IL 60561, USA
Phone:	+1 630-829-8300
Site:	storelocator.sprint.com
Rating:	2.4
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–7PM 11AM–6PM

Location

Photos 1

Reviews 11

Nancy Sanchez

Very disappointing customer scv.; refuse to deal with Note 7 recall or function as customer advocates to SPRINT Corporate... ok I am calmer now after tweeting the CEO and finally getting thru to the executive offices. To be fair, as someone who spent 18 years with Ma Bells parent company, Upon reflection I would venture to guess the staff was anxiety ridden due to "fear of doing something wrong and getting in trouble or punished. I hope SPRINT turns the pressure down a notch as the market differentiation that made SPRINT great was innovation and chill easy to do business with awesomely technically competent staff. Defensive argumentative employees acting out of anxiety about results will lose marketshare (and as the now infamous Jumping Joe Nacchio used to say it takes one dollar to keep a customer happy... but $10 to win them back if you lose them. I think he was right, and his early 1990s observations still hold.)

Matt Boivin

Terrible customer service. Was told I have to wait n hour when a salesman sold me the wrong phone at a higher price. Plus he set it in Arabic. This is why sprint is losing customers every day to Verizon and at&t because of ignorant moronic nonsense. Never going back look out for the Arab with skinny jeans hes rude and unprofessional. Id give 0 stars if possible. You just lost a customer for life. And ur commercials are lies u dont care about ur customers or youd treat them with respect especially since Ive been with u guys for a decade. But no more.

Roger Konarski

If i could, i would give this store a negative review. Went in to upgrade my equipment, in checking out the sales clerk added another phone line to my account with out my permission. My fault, I should of read my receipt. Went in a number of times to get the added line removed. They assured me that it would resolved. Three months later the problem has not been resolved and I am being billed for an additional line. I will never use that location again. I

Chris Palatine

not happy with store manager i think his name is NEAL. I BOUGHT A PLANTRONICS VOYAGER LEGEND FROM THE SPRINT STORE EVEN THOUGH IT CAN BE HAD ON AMAZON FOR HALF THE PRICE BECAUSE I WAS TOLD THEY WILL TAKE CARE OF ANY PROBLEMS IN THE STORE. SIX MONTHS LATER I HAVE A PROBLEM AND AM TOLD THEY WILL NOT HELP AND CALL MANUFACTURE. SALES REP SUSAN TRIED TO HELP BUT WAS TOLD BY MANAGER NO.SUSAN WAS GREAT BUT THE MANAGEMENT AT THAT STORE SUCKS.NEVER AGAIN.

Jack Rumsey

Your boy John S. is going to give you an absolutely terrible time. Naturally, going into any sprint store, youre already wanting to chug bleach. However, with John S. your in for a whole new world of pain. First off, he was vaping at the desk. Makes me give him a report of why I want to return my charger, and to cap it off sighed after I demanded he let me return it. Very scary and uncomfortable experience.

Sharon Mehochko

Waited over 40 minutes to hear them say they can do nothing! Other sprint stores are welcoming and ask what you need as soon as you walk in the door. Instead of making you wait for no reason. But here there was a guy messing around with his friends and didnt say a word. However the lady that was working there was hard at work helping costumers. I will never go ther again though.

Shannon Cook

Me and my boyfriend went to the store on Christmas Eve to have our new phones activated. We were helped by a gentleman named Eric Gardia. We were very upset with Sprint customer service.... but Eric was really patient and took care of us. He made up for our poor expierience with customer service. If your interested in a new phone Eric is the guy to see

Mel Sculfield

If you are in need of a phone visit John at this location, he had great customer service, he is patient and he will make you laugh, he takes care of his customers, hes your guy at that location

Jason Severe

Nice, clean location with very friendly and helpful staff. Can get very crowded due to prime location.

Sonja Koceva

The worst place ever

Mike Kenne

Not happy