T-Mobile

Category:	Cell Phone Store
Address:	1001 75th St, Woodridge, IL 60517, USA
Phone:	+1 630-517-0100
Site:	t-mobile.com
Rating:	3
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 9

Reviews 4

Paola Jauregui

Only gave this store one star because I had to in order to write a review. My dad an I initially went in to buy my mom a phone, worker seemed nice and knowledgeable and offered us a $20 discount on my mom and dads plan since they dont use a lot of data. My dad was happy about this. Come to find out, 2 days later, they had NO INTERNET AT ALL. The guy cut off my dads internet completely. What sense does that make?! I had to call in for my dad to get the data turned back on. Customer service said that the 6gb data plan didnt start until 5/28 and I was like uh so that means they dont get internet at all until then?? Makes NO sense. We then went yesterday with my mom to activate her new phone and transfer contacts. A Hispanic/Asian girl helped us out and she ABSOLUTELY awful. First she completely over looks that my mom and I are waiting there and she just chose to help someone else out. She then saw I was annoyed and asked if she could just ring a guy out for a screen protector. I said yes (only because Im nice) and what should have been a quick check out turned into a long conversation because she cant stop running her mouth and has to talk to feel smart. Finally she was done with him and just kept blabbing on and on about a promotion that they didnt offer my dad and I not even 10 days ago. It was $100 off an iphone but it only applied to my dads line. At this point I was getting more annoyed, no I dont want you messing with the plan again since we lost internet. And, what if I did get the $100 promotion and my dad wanted to upgrade his phone in a few months then he wouldnt be able to because she "technically" used the "upgrade". I said no and she made me feel stupid by saying "fine if you dont want to save $100" - uhh Im fine with not saving $100 as long as you dont make my parents lives more difficult. Then the entire time shes supposed to be activating my moms line, what is she doing?? blabbing again to another customer when her focus should be on us. Sure enough, she takes my moms phone to transfer and abandons us to help this other guy and says just check the screen and youll be fine. Uh what? I dont deal with machine transfers so no I wont be. The machine then beeps and I hit something, clearly wrong and I ask her to come help us because she left us and shes like oh you stopped it all together. Like making me feel dumb. WELL DUH I dont know what the hell Im doing and youre not just supposed to leave. Idiot. Then she gets the other guy to help us because again, she abandoned us to help someone else. Too frantic. The guy finally helps us and gets everything loaded and says we are "good to go". But before I leave Im thinking I better call my cell from my moms to see if it works. SURE ENOUGH THE PHONE WAS NOT EVEN ACTIVATED. Because that girl is too frantic trying to help other people that she doesnt even pay attention to what she is doing. What if I would have left without checking my moms line for functionality and then my mom is helpless. The guy then helps us again and apologizes. Im so annoyed at this point. What happened to having one on one with a customer experience and being totally focused on them? This girl was absolutely awful and frantic and just kept talking and talking and talking as if that makes a sale. Youre too much and you should focus more on the customer so they have a good experience. What does it cost you to wait a minute or two for our transfer of ONLY contacts to go through?? Just awful.

Tim Kiser

I have been a faithful T-Mobile client for over 15 years and the only place I have been able to receive 5* Service consistently, has been through corporate Customer Service. Other kiosks and stores have been 3.5 to 4.5 Stars. Visiting from out of state, I took an Illinois friend to this close-by T-Mobile "Franchise" store to switch out of his deleterious "other" cell phone carrier. Ed and Dom spent well over inordinate time with my friend, explaining all F&Bs of T-Mobile. I paid my bill there. Dom called me 2 days later with an offer to share with me how to save money on my bill AND receive a BONUS as well! This is why I have chosen to remain a faithful follower/client/customer of T-Mobile for over 15 years! The training, customer service, care, LISTENING TO CUSTOMERS CONCERNS and responding to them, AND BRINGING FORTH SAVING OPPORTUNITIES for me, will always enable me to give T-Mobile 5 stars and as well, to the team I met and at this franchise store. To the owner, franchisee, manager(s) of this Wireless, LTD, T-Mobile store, thank you and Congratulations on choosing the appropriate and well-trained personnel you have on board. When I return to the Chicago area to visit my friend or on vacation and need T-Mobile assistance, I will make my way to this store. Ed and Dom, thank you very much for your professionalism and gracious care for my account assistance. Dom, I appreciate your step-beyond to review my account and call me to ALERT ME HOW I CAN SAVE MONEY. I NOW OWN 3 SHARES OF T-MOBILE. THANK YOU, T-MOBILE.

Deb Meschino

First of all, the review that says super cool staff, was an actual worker there. She was awful. But the absolute worst was the manager, Krystal. I have never met a more rude, uneducated, disrespectful T-Mobile manager. Ask her a question and you get referred to customer service, always picking and choosing who to help based on what youre there for. Always rolling their eyes and raising voices at customers. You know what the little Asian guy said to a customer, "Im not tech support, heres the number". They used to have some great people working there. But it looks like all the good guys left for something better. Good for them, I bet they could not work with those awful people anymore. They are always watching videos on their cell phones or eating and drinking in front of customers. I really can not believe the management of this place, just awful. The bad definitely outweighs the good! Wish I could leave a NO STAR review. I would never go back to that store with Krystal as the manager, I will tell everyone I know to stay clear, including everyone who is reading this review. They will add features to your account to better themselves, and I was even told to stay away from the door and stop walking in and out because I would mess up their numbers or something.

Ellen Delos Reyes

Well, I would say these guys are good when it comes to technology and cell phones, BUT, what I didnt like was they added the insurance onto my bill without letting me know and as I was making a decision whether to put an insurance and called customer care toll free, they said the insurance was already added in there from the time I purchased the phone without asking me or letting me know. Also, they gave us a credit for $25.00 for two phones, but my husband ended up returning the phone, just dont want to change his phone, and restocking fee is $25.00, so beware of restocking fees when returning phones, customer care service as far as am concerned is far much better. This was our first experience in a Tmobile store and since weve been with Tmobile for many years, we will never purchase at any store again rather just call customer care service, they will give 20 days timeframe to return a phone without restocking fee, customer care told me that or maybe for being a loyal Tmobile customer, but that is good for us.