|Category:||Used Car Dealer|
|Address:||2834 Lake Ave, Pueblo, CO 81004, USA|
|Working:||9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–5PM Closed|
CHARA and frisk
I have been making payments for a Ford F-150 from this so called dealership for 2 months now. I have had the worst experience with them. I heard from them by a neighbor and with out looking further into this "company" I got the truck and put a down payment. When I got the truck I had two insurance policies one for work and my personal covered for triple what the truck is even worth. First off I received phone calls with one of there rude employees saying they never received the proof of insurance I sent both proof of insurance that day to show I have insurance. Then a few days later a Male employee called and said that they are going to repo the truck because I never proved I have Insurance for a second time I sent both proof of insurance to them a second time. For the next month I thought the problem was taken care of. On memorial day I wake up to my truck gone! Finding out that Mercado motors repoed it for not showing that I had insurance on my truck after I sent them on 2 different days that I had insurance. When I spoke to one of there employees they stated they never received it I told them I have proof that I sent it and she said the email address I sent the proof to does not even exist that the website that I was on didnt exist. I drove to the so called car dealership and face to face proved I have insurance and that on two separate days I sent proof. They didnt even acknowledge the proof that there computers show different. I said I thought that email or webpage didnt exist!! After they got caught in there lie they wouldnt even show they didnt get the emails to me on there computer or giving a explanation to why they didnt after the second phone call say we still never received your proof of insurance. The lady I spoke with face to face could only say that this wasnt her contract she didnt know anything about it. The lady who takes care of your contract wasnt there. All she had was a record that they sent letters and called I never received anything not a letter not a call. As of now they want me to pay before they release the truck back to me a Truck payment that isnt due for a few weeks and a $450 repo fee. I feel that this is wrong that something isnt right with this company they can not repo trucks because they have incompetent employees that dont know how to check email. I have read on different web sites that this has happened to a good amount of people that buy cars from them. What they are doing is unethical and the employees have nasty rude attitudes and dont even know how to do there jobs. There is no way this business is legit. If it is the owner needs to hire a better office staff that know how to do there jobs and not flirt with the other employees when you are suppose to be helping me I will never go back I would never wish this place on anyone. The are criminals I will be hiring a lawyer and suing.
Jesus was great. The only issue I had was one person said they would work with me on down payment (I had cash that day but not the full amount and was told that I would be able to bring it back in on a future date. Well Jesus went on lunch as well as the lady helping me and my wife out. The guy that was helping me later, sorry I dont remember his name, said that wasnt an option. I even offered to put the cash I had down as a deposit and leave the vehicle with them for a couple days until I got paid. He said it still wasnt an option and needless to say I didnt even get the test drive. I took my business elsewhere and got another vehicle. I would just as for everyone to be on the same page. Everyone was very helpful though.
En mercados motors tienes. Muy Buenos empleados ...ellos te reciven con una Buena attitude. Y te esplican todo muy bien. AsercA de tu carro. Yo les recomiendo amis amigos y familia ke ballan a mercado motor a sacar su auto . No se ban a repentir .. you are the best mercado motor .. very nice people working there..thnk you irma ortiz
To whom it may concern, On Saturday June forth. My wife and I went to look for a vehicle. We stopped by Mercado Motors third. We found a very nice Chevy Malibu Max. The price was right in our price rage. Jesus, helped us in the lot. He was very professional and never once did he pressure us like the other lot folks did. He was very knowledgeable about the inventory, and answered all of our questions. Once we went in to talk to a closer. We met Irma. She was not what we expected. She was not a closer.But a very helpful person. She helped us stay in our budget. She made sure we felt no pressure while in office. You have a great staff. Thank You for everything. Paul and Anja Rosales
Juanita es una persona muy amable aprendí con ella cosas que antes no me habían explicado como dar un poquito más de mi pago y así a comular créditos para cuando no pueda dar todo mi pago y que si pago antes también me dan crédito gracias Juanita de mercado motors
I came down on 3-18-2017 looking for a nice suv that would not break the bank. Upon looking I was helped by the wonder miss Irma Ortiz who was very helpful in pointing me in the right direction. She was able to put me in a very very nice ford explorer that was well within my budget. If you are looking a nice vehicle and friendly help hurry down to see Irma she is AMAZING and does not pressure you into anything. She truly puts the customer first and is not out to just make a sale. So thank you Irma for all your assistance I love my new vehicle.
I loved every thing about this place. The staff is so helpful and the cars are of AMAZING quality. Ran a car fax on the vehicle I wanted and absolutely no wrecks or negative history. If youre short on a down payment, they work with you and they understand. This is the best dealer for the average person that doesnt want to get screwed by private party. I recommend talking to Jesus who was the most helpful. There are 2, and older and younger one and they are both so welcoming and helpful. I highly recommend Mercado Motors :)
Excellent customer service has almost become a thing of the past. We consumers have grown accustomed to outsourced customer service departments and faceless, electronic "help." I recently took my brother to Mercardo Motors to shop for a new van. Rebecca and Irma were amazing with the whole process especially when it came time to explain the documents. It always gives me a bit of hope when a company actually goes above and beyond the call of duty and provides excellent customer support. Thank you again Rebecca and Irma!!!!
Absolutely love this place. Mercado motors was very helpful and understanding when the motor blew in my car. They towed it back to their facility for free, looked at it for free, and then worked with me on payments so that I could be driving a vehicle Im paying for. Mercado Motors is One of the EASIEST, FASTEST, FRIENDLIEST places ever to purchase a vehicle. Highly suggest IRMA as she was very professional, respectful, and most importantly patient with assisting me in my purchase!