Verizon Authorized Retailer, TCC

Category:	Cell Phone Store
Address:	136 N Northwest Hwy, Park Ridge, IL 60068, USA
Phone:	+1 847-720-4380
Site:	locations.tccrocks.com
Rating:	3.2
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–7PM 10AM–5PM

Location

Photos 28

Reviews 17

John Fairley

This is the worst Verizon Store Ive ever been to. I was lied to in this store by the employee and it almost cost me, but I followed up after my visit with Verizon over the phone. I have a Share Everything plan and I brought "my own equipment" (an old iPhone 4) in to add it to my plan. I told the clerk (Jarod) that I wanted the service to be month-to-month for this phone. He told me that with "Share Everything" plans, even if you bring your own equipment, you have to commit to 2 years. I questioned him on this and he repeated that it was Verizon Policy.I need the phone activated, so I agreed and he activated the phone. I asked him about Android world phones, and he then told me that all the Android phones that Verizon carries are world phones. I knew this was a lie, so I then questioned in my mind his statement on the policy about 2 year commitments on your own equipment. I called Verizon from the parking lot outside the store, and they told me that it is not true that all their Android phones are world phones, and more importantly that if you bring your own equipment, you can be month-to-month. No two-year commitment. So do not trust the salespeople at this store. Visit another nearby Verizon store. Dont get ripped off at this location.

Jason Williamson

Drew you are the BEST!!! My experience was absolutely Superb!!!! A TCC employee by the name of Drew helped me out immensely! He went absolutely beyond the call of duty. I visited this branch approximately one month ago. My cell phone was malfunctioning. My cell phone was not recognizing my sim card and subsequently I was unable to access the internet or make calls. I was in a geographical area I was unfamiliar running out of time for an impending business meeting. Drew took the time assist me in investigating my phone and calling Verizon on my behalf. He made several calls and we were transferred to multiple Sprint representatives. Ultimately, Sprint agreed to send me a replacement phone. Also, Drew managed to workout a temporary solution which allowed me to have temporary service for a day. Yes!!! Drew was extremely personable and took the time to assist me with out any promise of a return! Drew, you are the Best!!!

Denis Dragović

Incompetent as always. Brought my phone to check if it will work on Verizon and the guy said it wont without moving a fingernand that I need to buy another one. He didnt know anything about my phone. Guy said they dont have a test SIM card and that he cant know if it will work without taking all my info and running a credit. After me asking for a manager, he said he is the manager. After asking for a name, he asked why I want to know his name. After telling him I will file a complaint, he told me to leave his store. He said his name was Kyle Callari. Different store has a SIM card.

Priscilla Kido

Beware that this is not a real Verizon store. They do not honor the deals that the real Verizon store does. At the same night, I left this store and went to Verizon in Niles and purchased the phone I was looking for $200.00 less and with a 20% discount in my monthly bill. This fake Verizon in Park Ridge did not want to honor any of these deals that Verizon is offering for trading in your old phone and migrating your number from another provider..

A Private User

They are a bunch of scammers! avoid store at all costs! I bought a 6 foot cable, and they charged my card without telling me the price. Overcharged by $20. They said they would send a receipt via email, which they didnt. Now the thing stops working, and I have absolutely no way of complaining about it. Thanks a lot verizon.

Jane Wagoner

Each time I have visited this store with a phone problem, the staff has helped me and resolved my problems. They have been friendly and professional while explaining their solutions. Also, they have instructed me about how to solve some of these problems on my own. I appreciate their assistance.

Sharon Millon

Always accommodating,friendly,and helpful! They want to give the costumer the best product for their needs and best deal! They always help me when I gave technical difficulties. Only negative I can say is letting Jarod go! I know hes,moving up the ladder but he real ran that store!

LaVerne Bontempo

Park Ridge Verizon store is outstanding! Each staff member acknowledges you as you enter their store. Customer service is first rate, they take the time to explain your phone and any other questions you may have. I highly recommend stopping by to see firsthand for yourself.

Stacie Janak

Attentive and thorough customer service provided when I needed to upgrade my phone. It took longer than expected, but they backed up everything first. The one complaint is they charged a $20 setup fee, which could only be waved by calling the 800#, not at the store directly.

John McCartney

it was bad almost 4 hours at the store and 2 hours on phone with verizon and 1 hour with outlook phone worked fine when i walked in and new phone and now computer dont work at all for emails... really sucks! cost me 1 entire day of work

Chris Bauer

Excellent customer service, good offers in place, experts in their field. The experience was overwhelmingly positive. Got a good deal on good phones for the whole family. Ill be returning for future needs as well.

Kate Grabler

I just upgraded to the iphone 6. Service was great and the price was much lower than another Verison Store (Village Crossing) had quoted. Thanks Verison! Jared and Michael deserve kudos.

Jillian Bielinski

Always a pleasure coming here. I work nearby and have gotten my last two iphones at this store. Very helpful and a great staff. Thanks again!

Laura Zemaier

The staff at this Verizon are the BEST! Friendly and super helpful! Wouldnt go anywhere else!

Jake Lorenson

Knowledgeable staff and they have a machine that can fix water damage!

Steve Downey

No accessories only phones and cases. Waste of diesel.

Patrick Barrett

Great service!