T-Mobile

Category:	Cell Phone Store
Address:	2515 W North Ave, Melrose Park, IL 60160, USA
Phone:	+1 708-344-4738
Site:	t-mobile.com
Rating:	2.6
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–8PM 11AM–6PM

Location

Photos 10

Reviews 22

anthony todaro

This was my email to corprate about this location: To who ever administrates this account I would like to submit my complaint about a T-mobile store! The corporate store located at: 2515 W North Ave Melrose Park, IL This store is home to one of the rudest set of employees and management I have ever experienced at a store! I came in even after calling them and let them know I was going to be trading in a blackberry curve 8320 due to the promotion you have going on at the moment. They seen my phone multiple times and said it was in good shape and can be used for the trade in. Once they heard that I was going to buy a phone that was on sale for $219.99 they immediately tried to get me to get a more expensive phone and said that the phone I chose was not good. I was still sticking to the phone I originally wanted and they got mad (Could see it in there face) and then told me they cannot accept my trade in. They said they cannot accept the phone because they notice that there seems to be to much wear and tear on the phone. There is no cracked screen, no water damage, and the phone is fully functional. After 2 hours in the store due to the fact they were busy, they then asked me to go to another store because they will not accept the deal. They did this because the were not getting enough commission and its all about the money! This is very rude and ignorant and should be addressed! I have been with you guys for 8+ years! I deserve more respect than what I had to endure today. This was a HORRIBLE EXPERIENCE!!! DO NOT GO HERE... There are 2 more very close by.

Santiago Lopez

Did not have a pleasant experience here. The people working there were very polite but incompetent at the same time. I had ordered a phone through the warranty exchange program and it took more than a week to get here. They assured me it would only take a day and every time I went there they said the same thing. They assured me I would get an email when the phone would arrive; instead I had to find out through my cousin who works at another T-mobile that it had arrived. I feel like they can handle the basics but do not expect them to do anything beyond or anything complicated. Very disappointed.

Bety Estrada

era mi favorito pero ayer tube una esperencia muy mala y mal servicio me dijeron k no se ivan aborrar mis fotos y conctactos y todo se borraron k mal k tengan personal como sonia poreso tendre k irme a otro lado con tal de no verles su cara otra ves

Janina Rivera

On more than one occasion Ive found that some the Cust. Service & Sales Reps friendliness changed upon finding out I wasnt there to make purchases.... the male Rep. seemed almost annoyed that I was wasting his time by asking questions about my services instead of providing him with an opportunity to make a commission. On the other hand, the female Customer Service & Sales Reps Ive dealt with at this location have always been helpful & courteous regardless of why I was there.

Almighty Eli

Nothing but kids with no phone knowledge working here. When I asked if they had any HTC Ones available they told me they never heard of it. "NEVER HEARD OF IT" One of the most popular phones on the planet and youve never heard of it? You should not be working at a cellular phone store if you dont know about the latest handsets. Dont ask any employees here about phones. Youre better off just researching the phone(s) yourself.

John Britton

Really dont know what they are doing. Dropped ball on ordering phones. Now there is a bill for phone that was supposed to be free. Not happy about this wish I went to different store. Still dont have my iPhone 7s ordered. After spending 5 hours in store first time. It was still all messed up. Not good representation for some one changing over. The manager is never there either.

Nancy Miramontes

SO BAD. Went in today to exchange phones, and as we kindly asked if they could transfer our pictures onto the new phone they failed to do so. All of our memories with members whom have passed, and previous family vacations. All these wonderful memories gone. They need to start listening to what their customers a lot more!

Cecily Vizcarrondo

A woman named Jasemine had me on hold for 35 mintues to speak with a manager named Claudia. I even took a screen shot because I couldnt believe i waited that long and no body picked up the phone again.I finally hung up and Im still calling to find out about the phone I ordered. Crappy customer service.

Sandra Lozano

Well unlike other ppl I had nothing but great customer service. ...its a shame alot of the reps are no longer there. From Elizabeth, Adrian, Francisco ,Christian +more. ...plz let me know if they gone to another store

Muzzamil Quadri

This has been by my favorite store. They transferred all my data with such a positive store. If you want a great time while you get a new phone, then definitely come here.

Marisol MN

I agree with others... DO NOT GO HERE! Bad service and HORRIBLE management! Dont waste your time. Two more TMobile locations with better service within a half a mile.

Delia Guevara

Buen servicio al cliente por eso voy ahi,aunque viva lejos

Susy Flor Jimenez

Really bad customer service. I called to check if a phone I had ordered came in and both times i called back they took 20 minutes long still didnt answer.

MS R

Terrible service. Worst experience Ive had, especially because of the ill-tempered manager.

Oscar Favela

Great customer service! Fastest upgrade of my life!

Lukasz Poreba

They dont tell me everything about promotion

Sandy R

Eh. Too expensive for accessories.

Joseph Little

Rude and unprofessional service

Carmen Salerno

The wait is is not Too bad