T-Mobile

Category:	Cell Phone Store
Address:	6 W North Ave, Northlake, IL 60164, USA
Phone:	+1 708-531-1300
Site:	t-mobile.com
Rating:	3.2
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–7PM 11AM–6PM

Location

Photos 9

Reviews 16

Guadalupe Rojo

Stephanie is the worst associate you can get. She will kick you out and curse at you as you leave telling you not to come back. The attitude she had with my family and I was totally in unacceptable and unnecessary. Instead of talking like a decent human being, she was acting like a person with no morals or respect. We were trying to open up more phone lines on to our family plans and it looks like the 2 family plans we have will be canceled. They obviously care more about acting ignorant and showing "whos boss" yelling across the room and cursing people out instead of having satisfied customers. I have been going here for a few years now along with my husband and his parents. We never have came across a person with such ruthless behavior. Not one of the other workers bothered to calm her down. I mean why would they? With that mouth she had Im sure they are scared of getting introuble for helping out customers and telling her how wrong she was. If you are having a bad day keep it to yourself. Do not take it out on others who are only trying to bring more business to your store.

Nero Wolfe

This store is the worst t-mobile Ive visited. I was laughed at when I brought in a phone I was having trouble with. The best quote of the night was "Well now you learned your lesson. You didnt buy it at THIS store, so we cant help you." On another visit, I came in looking for the package of generic "cut yourself" screen protectors. I was told without question "they dont make those, and we dont carry them." As I turned to leave the store, I saw them on the rack. That visit I came in trying to check out phones, it turns out that they have mostly dummy phones on display, so theyre not even good for testing out hardware. I am quite pleased with T-mobile in general. Stores are usually helpful. This particular store is BAD.

Carlos Sanchez

Only have been there once and it was a pleasant experience with helpful staff. Compared to many T-Mobile stores, this one is usually quiet and pretty solemn, in fact while usually passing through I always see some of the workers inside bored with their palms against their face leaning over the counter. So if you live nearby and say you might happen to go to the T-Mobile store in Melrose Park by the Fedex, stop right on by. I doubt youll wait in long lines here.

Lana Colon

Worst customer service, I returned a IPhone 6 Plus back on 10/31/16 and supposedly they never documented it . So now Im paying for a phone that I turned in ... Called customer service and my account showed the phone was turned in by the serial number... Id advise you to go to the store in Melrose Park . They have top notch employees who are people friendly and very thorough

Luis Rodriguez

Every time I call for questions, instead of telling me may I put you on hold. She decides to hang up. Very unprofessional and rude, Im done calling this T-Mobile for anything. Its almost like she doesnt want to work there. I want an employee who actually gives a crap about there customers.

Jacob Angeles

Greatest T-Mobile location Ive been to. Came in the first time during a very busy hour and they helped out everyone quickly. The rep I spoke to was very knowledgeable and friendly. I typically do everything online but will definitely be returning to this location.

Paul Mcdowell

Friendly staff and helpful. I had to lower my billing and they helped me best they can.. exactly what I was expecting. Parking is tricky as the lot is small and other store chains share the lot!!

Edith Robles

Personal super profecional. Gracias Michael por tu servicio...10 estrellas..

Felipe Malagon

Very unprofessional, all they want to do is get out fast not helpful at all Went to return 2 phones because my new ones came in they said they couldnt do it after I waited 30 min

Linda Krieter

Always professional, very personable and willing to help. Always greets you when you walk in and tells you the wait time. Willing to help in any way they can.

Abimael Loza

Bad customer services never go back to this store. Really bad custumer services

Kevin Herrera

dope ass phones phresh people kool atmosphere memes could be better

Monika Kober

I Agree. WORST STORE EVER!! I am contacting management!

Maria Doncheva

Worst company ever, I am done with them

Zbigniew Dorynek

Nice and fast services

Efrain Juarez

people are nice