Related: | underwoods jacksonville |
Category: | Jewelry Store |
Address: | 330 A1A N #204, Ponte Vedra Beach, FL 32082, USA |
Phone: | +1 904-280-1202 |
Site: | underwoodjewelers.com |
Rating: | 4.9 |
Working: | Closed 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–5PM Closed |
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Ben Ward
I dont want this to be too lengthy, but stay with me. I bought my wife a humble little bridal set from a big box store closeout. My wife has petite small finger and the rings needed to be sized down about 3 ring sizes. I called all over town and got the same song and dance. Theyd get me in the door with a promise of around $60 for a resizing, after getting there every single store came out to be over $250. To boot, I was on a time crunch for an out of town trip the same week. I went it as they were closing on a Monday, I forgot the womans name who helped me, but trust me they are all first class customer service representatives. The next morning I was going to call John, the manager, at 10 am, as soon as they opened. Well at 9:45 he called me. He informed me they could be done in the same day and a price I just did not believe. They charged me what any other company would have to do just one ring. A little back history on myself. I am a welding inspector. I know my metals fairly well along with repair processes of metal working. I have also had EVERY ring I have ever got my wife resized. I must say they have an EXPERT jeweler in house. These rings came out immaculate and are the only ones I have ever had that no sign of reworking. The work was flawless, like they were created that way. The stones are all tight, the rhodium plating is gorgeous. My wife fell in love with me all over again. Between the quality of work, the customer service and the experience as a whole I wish I could give them 10 stars. Thank you Underwoods!
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Allison Barco
Up until recently, I lived in Ponte Vedra for about 15 years and while there shopped at Underwoods Jewelers. Every time I visit, I find the store to be stocked full of multiple designers and complete lines of their jewelry. Some of my favorite lines are Lagos, David Yurman, Roberto Coin, John Hardy and Judith Ripka and they have cases full of these items as well as newer designers. I also have a Rolex which they have serviced over the years. I found everyone in the store to be knowledgeable and extremely professional but my favorite face is Vickie Brown. Vickie has helped me and my closet friends choose gifts for so many special occasions over the years that I only go in and see Vickie. Vickie is friendly and knowledgeable and gets to know you and what your interests are. I now live in Ortega which is quite a drive to Ponte Vedra but I continue to make the drive because of Vickie Brown and the entire staff in the Ponte Vedra Location.
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M. Hinson
It is not often that one can say that they feel their jeweler is their friend, but I have the utmost respect and appreciation for Scott Granger at this location. My wife and I met him years ago searching for my wedding band at a different location. Despite our low price point at the time, we were treated with the same respect and dignity as if we were purchasing a Rolex. Scott has an appreciation and understanding for people and their needs, not his own needs. Since that first time, we have relied on him for advice and counsel (even when he may not have that for which we are searching). Scott has true integrity; one thing that is very hard to find in any business. For these reasons, we will always travel farther than necessary to see him when making a purchase.
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Kathleen Floryan
John Rutkowski and his team certainly know the meaning of customer service. Recently I had a problem with a bracelet that I had purchased and John and his team came to my rescue not once but twice with a similar issue. They graciously took care of my concerns, made me feel like I was the most important person in the world, and replaced the bracelet with one that I will forever cherish. I send all of my customers to Underwoods Jewelers because I know they will get the best in jewelry or household gifts and Rolex watches! I buy many of my closing gifts for my customers at Underwoods too. I love my new "John Hardy" bracelet. Thanks John Rutkowski for taking care of me and for all you do for my customers. Kathleen Floryan Broker Associate Ponte Vedra Club Realty
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Gavin Karski
I purchased an engagement ring from Underwoods and could not have been more pleased. The customer service was second to none throughout the entire process. They assigned a personal jeweler to me, and even when I was out of town, she would take my calls and respond to emails helping to ensure that the ring I purchased was perfect. When my fiance and I found out that the ring was too small, we took it in and they had re-sized it within two hours. The quality of stones, and jewelry in general, at Underwoods is superb, and comes without the large markups that are found at other jewelers. I cannot say enough how pleased i was with their service as well as their jewelry. I would definitely recommend them to anyone, and plan on future business with them.
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anita stout
This has to be the best place to purchase jewelry in Jacksonville, hands down. When looking for, and ultimately purchasing, my first David Yurman bracelet I visited Underwoods a couple of times. There was no pressure from Melissa, our sales person, to purchase that instant-although I felt that from other locations I had browsed. I am not an on the spot purchaser and always like to take a day or two to consider purchases. Melissa completely understood. When I came back for the jewelry I had originally selected, she remembered it and pulled it out for me to try on again. It was a great experience. I always suggest Underwoods to my family and co-workers. And I suggest asking for Melissa!
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karen darr
Underwoods has been a part of my family since I was a little girl and my grandmother worked there for over 20 years. I cant imagine shopping anywhere else. They carry some of the most beautiful lines of jewelry from Hearts on Fire to Erica Courtney to Roberto Coin and the fun lines too like John Hardy to David Yurman. However, what makes going to Underwoods the best is the customer service. Vicki Lynn Mara and the rest of the staff treat us like family. Vicki Lynn will find what you are looking for and make it special. She makes you feel like you are with friends and that is what she has become, a good friend.We dont shop anywhere else because Underwoods is the best!!
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Andrew Smith
My girlfriends family recommended that I go to Vicki Brown at Underwoods when I decided it was time to propose. I live out of state and so I was somewhat nervous about selecting the perfect ring and not being able to see it in person but I am so glad that I did. To say she was knowledgeable is an understatement. From the setting itself to selecting the correct ring size she knew everything and made what I thought was going to be an extremely stressful situation an exciting one. I actually ended up selecting the first ring that she showed me and I will definitely be sending all my friends there and using Vicki for all of my future jewelry needs. She truly is amazing.
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Janeene Hart
My son had been shopping for an engagement ring and had gone to several jewelers in the area. It appeared that all the jewelry stores wanted to do was to just sell whatever they could to our son. They had very little information or knowledge about selecting a diamond. It wasnt until my son met John Rutkowski who took the time to educate my son on diamonds and then showed him different cuts in his price range. Since this is a major purchase in a young mans life it was so refreshing to see someone who genuinely cared. My son purchased the ring from Underwoods and was so happy with the experience that he is now a loyal customer for life. Thanks John!