Kay Jewelers

Category:	Jewelry Store
Address:	8001 S Orange Blossom Trail Suite 912, Orlando, FL 32809, USA
Phone:	+1 407-857-5861
Site:	stores.kay.com
Rating:	2.2
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–5PM

Location

Photos 11

Reviews 7

Cintia Ruiz

I been shopping and going for service here for the pass 4 years, luckily Im moving and wont have to deal with them anymore. Late November I went and the girl helping us was very nice and told us my Bulova watch had a guarantee that I didnt know about and told us once it expired at the beginning of this year we could renew it and that we could send it to get refurbished even though it was in pretty good condition but should wear it a bit more so some weeks after I went to send it out and first the lady helping us didnt look like wanted to send it cause looked like no work need to be done (like its her money been spend) and we told her we were gonna buy the extension on the guarantee and her response was no, thats not possible and we explain what the other lady had told us and she keep saying no, no. But didnt explain why. We asked to talked to the manager and the lady came with a paper and show us it was not available that option. And we explain what the first lady told us and she said I dont know why someone would say that cause I trained all my people and the one that told you that is new. People can make mistakes and we told her the girl check with a couple worker and she also had said we could and the manager called both of them that just had arrived to the store and the girl remember us and she was nice as before but the second girl was laughing and saying she didnt remember. My husband was getting mad by the second just because the manager would keep telling the girl you didnt do anything wrong and I have your back and we felt like we were trying to get something for free. And then told us if you dont want to deal with me you can go somewhere else. I just send the watch out and now Im about to move and the yellow paper they give you with the date it should be back should be in some of the many boxes so I decided to called to make sure it wasnt at the store since last time I send out something they never called me and it was sitting there for over a week. And I explain the lady I didnt had the paper and wanted to check if it was back. She asked me when I send it out and said December and her response was NO it take about two months to get back. So I asked her to check cause she didnt even asked my name or anything to know for sure if it was in the store and to give me at least a date when It would be back since again Im about to move,. So she finally looked for my account and told me it wasnt at the store but should be in next week and if I dont get a call to call back. Very disappointed at the customer service here, I feel if you dont go dress to impress they dont treat you the same and take them a while to a knowledge you.

Shelby Long

I purchased my fiances wedding band in september and they said it would only take a week to be sized and engraved and they would call me when the ring was ready. 2 1/2 weeks later I never received a call so I called them. They told me the ring has been ready for 11 days, but I was never informed. On top of that, they never engraved it. So they sent it back out to be engraved (again) and a week later when it should be ready they called me saying the engraving was too long. This should have been discussed 2 weeks prior. Anyhow, we adjusted the engraving and once again they said they will call me when its ready. Another 2 weeks later, I had to call them again because I never received a call. I come to find out they still have not engraved the ring due to the engraving being too long. I told them that was an issue we already handled and now its just frustrating because they obviously havent touched the ring at all and the wedding is only a Week away! Its taking 3 months to get my ring which I have already paid in full, that should have been ready in a week.

Erica Heath-Morgan

BEWARE! Pressure to buy, for sure! However, my issue was mostly with the Kay credit card and the terms they failed to explain. Because I was pressured to buy, I quickly returned my item a few days later after taking it home and realizing it was not right for me. I had bought another item with my total purchase and therefore had a reason for opening a credit account because they said it was zero interest for 12 months. No brainier, right? Well, when I made the return the zero interest terms reverted to their 24.99% interest (and no one cared to tell you). So what seemed to have been a great buying decision turned into major buyers remorse and several hundred dollars in unnecessary interest payments down the drain. It all could have been avoided if they communicated better. But I guess that how they make their money. If I buy from Kay again it definitely wont be from the Florida Mall location.

patricia byars

This place was awesome. Dont see how this store only has 2 stars. First of all my fiancee went a bought my ring there. The lady that helped was so nice and went above and beyond her duty. We went in to get it sized and the guy that helped us was super nice. They sent the rings off. I was not very happy in how long it was going to take but it was all good. Well I got it 3 days before it was supposed to. I got a email saying it was there. Went up and got it the same guy helped us and was so nice. Since we had just a great experience with this store we bought his ring here to. I will definitely tell people about this store.

Judy W Rodriguez

Excellent customer service!! Professional and courteous employees. I drive all the way from Kissimmee to this store. What a difference the employees in this store from the one at the loop.

Lyndsey Kintner

Sales staff presented one sale on my ring and the price was different at the end. Although did advise of a an event for unique rings coming up.

A Private User

Bunch of used car sales people. Felt very pressured to buy and I hadnt even looked at anything out of the case!