International Diamond Center

Reviews 3

AM

Amber Stevens

BUYER BEWARE!! if I could give 0 stars I would but unfortunately I do have to give them a measley 1 star. My husband bought my engagement ring here back in 2015 which was a custom order ring with the help of the salesman JD (awesome sales guy) which turned out beautifully however it was all down hill from there we understood the bands would take some time as my husband wanted to purchase 2 bands so we decided to wait until after the wedding so we could take our time and get an accurate precise product. After returning in February 2017 we began to work with Alvin since our prior sales guy re located. The first RED flag was when I was told the jeweler couldnt make a CAD image and I would need to come in to compare a green rubber mold next to my ring for a "match" My exact words were will the ring be this thick and chunky I dont like it I was told no that its just a mold the band will be slimmer. Second RED flag is when I got a call week later because they forgot they needed to send my engagement ring back to the jeweler... ring comes back and its my worst fear 2 thick chunky bands that I specifically complained about. They then offered to shave down the ring to slim it down... also the diamonds didnt match the color or size to my engagement band which we were told would look "identical" but they were wrong. So the rings got sent out again, so I decided to check in since they dont follow up with there customers and I was told the rings were waiting my approval to come in the store I get there only to make brief eye contact with Alvin and then to be avoided because he knew he had messed up my husband and I then preceded to set on a bench I. The store for 1 hour waiting on Alvin who never came around however everyone wants to make sure u want something to drink. Finally the VP gal was in the store so my husband approached him he looked like someone in management that could help us gal told us he would personally take care of the ring after listening to our concerns and acknowledging that he wouldnt have excepted the ring either and he would see to it that the ring was up to standard. He did put my original diamond in a setting so I could keep it and my ring was sent out for about 2 weeks. He called twice while I was at work but didnt leave a call back message so once again I reach back out to IDC only to find out hes on vacation and to get the run around someone will call me back. Finally few days later a lady named Kathy calls me to say rings are ready and ITS THE BEST THEY CAN DO. Finally on the 11th trip I go in with no hope and low and behold its the same exact rings Ive seen this whole time I get the spiel about shaving them down blag blah blah and then she has the nerve to tell Me we can take all your diamonds out and replace them to match... are u crazy! I then tell her to please set my stone Im done with the process so it takes them 45 minutes to set the stone and "rodium" it which mind u no one has word the ring in almost 2 months. I get my ring and get ready to pull out when I tell my husband to stop turn around they scratched my band and it had multiple chips. I go back and Kathy tells me the jeweler did it and Ill fix it as she does that she hands us a gift card as if well come back. Now after "fixing it" I notice dull spots and more scratches so she gets upset and so do the jeweler I asked her why didnt they notice the damage with their goggles and she had no answer. Then returns to say sorry thats the best we can do. As we leave she proceeds to say the damages were probably my own wear and tear and she didnt see the ring when I brought it!!! But couldnt show me the check in sheet or check out sheet which if there were damages wouldve been noted. I feel like this company doesnt value their customers at all! They just bounce u around from diff. People hoping they can cover up each others mess! Its also a shame that we walked next door and found a perfect match in 20 minutes when they had 2 months. I hope the owner replies Ive been trying to get ahold of u for months now!!

JO

Joel Pineiro

I went to IDC Clearwater after calling a few stores to sell or trade a previous engagement ring in order to purchase a new engagement ring. All the other places insulted me with their “value” of the ring due to the pear shape of the center stone. Apparently, although pear shaped diamonds still sell at a high price, they aren’t worth much when selling or trading due to lack of demand in comparison to existing supply. IDC gave me the best offer for the ring. I had stopped in months earlier to look at rings with my girlfriend and told Tim we were trying to narrow the field among their gargantuan selection but at this stage looking. He kept my info but never called me to harass me about when I might be ready. I came back and re-verified the prices and started looking at the 5 rings we had picked back then. I am very knowledgeable about diamonds and when Tim realized that, he respected that and only informed when he felt necessary instead of trying to fire hose me with info. I spent hours there day after day and not once did he try to rush me or try to blow me off. His attention was 100% mine and if indecisive he would try to clarify or present a different perspective. His professionalism, attention to detail, knowledge, and customer service has been impeccable and paramount in my decision to continue my relationship with IDC. I was very happy with my purchase and I had to be since I ended up way over my budget, but when the deal is too good to pass sometimes it’s for the best… in this case it was. I came back months later for her matching wedding band and my wedding band. Every experience has been great and any issues or concerns are addressed immediately. Tim was never pushy and even when I didn’t ask; he still tried his hardest to ensure that I was getting the best price they could possibly give me. He worked tirelessly at making sure I was fully satisfied and has continued to maintain contact and make sure I remain fully satisfied. His management has been very supportive as well and works with him not against him to ensure customer satisfaction. For all your jewelry purchases, I highly recommend Tim Hulfish and IDC.

CO

Cool Beans

Let me start out by saying that I am NOT what you would call an easy consumer and since I work in the customer service industry it takes a LOT to impress me. Rarely, do I award 5 stars. However, the service I received at International Diamond Center was definitely worthy of this rating and I can honestly say I will never buy fine jewelry anywhere else. I have been looking for about a year to find a new setting for my current wedding ring to celebrate my 10 year anniversary. I planned to trade in some old gold and diamond jewelry to help offset the cost. I did my research and to be honest I can be what you call an indecisive buyer (meaning I change my mind a lot). I think I visited almost every large chain jewelry store as well as the locally owned jewelry stores in Hillsborough and Pinellas County. What I found was a bit disappointing, either the selection was too small, their trade in policies were not cost effective (if they had them at all), and there seemed to be a lot of caveats to the warranties/guaranties that they offered. Then I stepped in to International Diamond Center in Clearwater. My first impression of the store was very good as their in-store selection was HUGE (much better than any of the national retailers I visited) and they immediately made me feel comfortable. They gave me a very fair price for my trade in and patiently helped me find exactly what I thought I was looking for and well within my budget. In fact, I bought something that day. Once I went home, I started having second thoughts about my decision (did I mention I am a very indecisive buyer). I immediately called the store and asked if it could be “undone”. I was working with Brian and he was extremely accommodating. I could tell that he was genuinely more concerned with me be happy with my purchasing decision than actually making a sale. I went back the next day and found the perfect ring! I could not be more satisfied with my purchase or the service I received at IDC.