Zales - The Diamond Store

Reviews 7

KA

Kathleen Stahl

Zales has been the worst company I have ever had to deal with. When my husband was originally getting my engagement ring, the store said they didnt have it available for purchase, but it was online. He then went home and ordered the ring we wanted online. After he paid, a week later he was notified this ring was no longer available and they would only refund him with store credit. This store credit could only be used online. He ended up getting a different engagement ring that cost less than the orginal ring so there was still a store credit to use online. Later when it was time for me to buy his wedding band, we decided to go into the store, find a ring he liked, get sized, and go home to purchase it with the left over store credit. Well, the ring was delivered and it was a size too large. Since we picked the ring up at the store, we asked if we could switch it our since it was tungsten and couldnt be resized. We were told they cant take returns from online purchases and when we reached out to Zales corporate to return the ring, we were told we couldnt return the ring. I ended up buying a cheap second ring for my husband just so we had a ring for the wedding day because this issue was so drawn out. With all our rings, we paid for the protection plan. However, every six months when we go into the store to have my rings sent off for the rhodium, they give us issues about being able to locate our account information, tells us we dont have the protection plan or that we didnt bring all the forms. Every single time. We have always had all the forms we were told we would need in order for them to take care of this process. At this point I wish we never went through Zales. Its a lifetime protection we are supposed to have and today we were told our information wouldnt pull up in the system because their computers purged information from the last five years and these rings were bought 6 years ago. We went to a different Zales and they were able to pull up the information, but then said we didnt bring the right forms for them to sign (we have no other forms!), but ultimately took the rings to have the rhodium done. We will certainly never go through them for any future purchases and we would advise others to avoid them as well.

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K.

K. D.

My experience here has been awful. My husband usually drops off my wedding rings to get them rerhodium plated every few months so Im not usually there for drop off or pick up. Weve never had a problem until I decided I wanted my engagement and wedding ring saudered together and since then its been absolute Hell. Weve had to deal with Lisa from square one with this request and it took her FOREVER to find my name and info in the computer. A typical easy process that has always been smooth sailing took easily 45 minutes in that store with her just to get this request completed. When we came to pick them up they were a size smaller! My rings have always been sized at an 8.5 ring, but when they returned they were a 7! She acted shocked and confused, that took another 45-60 minutes to figure out what size I needed to send it back which was of course an 8.5. We returned today to pick the rings up and yet again took her 30 mins to find my info in the computer. She was squinting to look at the computer and my rings the whole time, its like she could barely see! I finally asked the other stores clerk to help and she was able to take care of it to find out Id need a size 9 instead?? At least she was nice and more helpful, but this has been so frustrating! No apologies made by Lisa, just looks of confusion and bewilderment! Amy, the one that helped apologized for something that wasnt even her fault. I am hating this place, why am I having to wait months to get my rings back because they keep needing to resiz me to send them back out!?!? Argh! Lisa should NOT be working there and I refuse to have any interaction with her regarding any service again! Very frustrating experience and so very unhappy about these unnecessary mishaps that Ive had to deal with!

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AN

Angel Kin

I received the best customer service from Jenn. She sent my bracelet out to be repaired because I had lost a diamond and it came back early and she even had them check all my other stones and tighten the clasp. I then told her that I was looking for another wedding ring for my husband and what my price range was she found the perfect ring that was within my budget and it was a lot nicer than the one I had picked at first. I even like the fact that she called to make sure that he was happy with his ring and to thank me for shopping with them. I will continue to shop at this location because of the customer service I received from her.

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A Private User

NEVER go to this store. They have the worst customer service you could possibly imagine. My fiance bought my engagement ring from a Zales in Orlando, but we wanted to get it sized at a store closer to home. The ring was perfect until they got ahold of it. They resized it wrong 3 different times, and after that the diamond prongs were loose, a glob of gold was dripped on the diamonds and left there, and now theres something black in the middle of my diamond that was not there before they had it 5 different times. I will tell everyone I know to never go to this Zales!

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A Private User

This place is ridiculous! They sold my fiancé a ring that "couldnt be sized" and told us this now. Not when we bought it! so they said we can special order it that will take 8 weeks.... My wedding is in less than eight weeks! They completely screwed us. So we wet and picked a different ring and they said they would call us to let us know if it can be sized. ( which they should know) and still have yet to call. They messed up, we should be a priority!!! Never again zales...

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A Private User

I bought two rings from here! Great selection, great prices, great staff! The manager is really nice!

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BR

Brian Wolfson

Sales staff here is very helpful and polite .

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