Category: | Cell Phone Store |
Address: | 8128 W Irlo Bronson Memorial Hwy, Kissimmee, FL 34747, USA |
Phone: | +1 321-888-2400 |
Site: | storelocator.sprint.com |
Rating: | 3.5 |
Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 12–6PM |
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Nahum Suarez
Just received my refurbished cell phone from 5 Star, unfortunately when I got home I tried to get to the Internet and use text messaging and both did not work (in which I do have with my plan). After spending 4 hours on the phone with Sprint they finally told me that I would have to go back to 5 Star to have the so called technicians there try and find out why my SIM card is not working and "maybe" that might fix the issue. It would have been nice for the "technicians" to have called Sprint support before I left to make sure it was working properly before I drove 30 minutes back home and spent 4 hours on the phone with tech support (all for nothing, Im still at square one with no solution and no Internet or text). Needless to say, I would make sure your phone works 100% before you leave that place because they are not going to check it for you. By the way, that might take 10 to 15 minutes to let all the updates come through. Spent all day with Sprint today from 10am to 6pm, and still dont have a fully functioning phone, thank you 5 Star Cellular!
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isaac bannasch
Maybe I just got the worst/most ignorant employee there, but it was terrible. First they do NOT to repairs here. I dont care what that other sprint story said and made you drive all the way here, they do not do repairs. Only software repairs (updates and reboots). Secondly, they will give you wrong information about who does do repairs. The guy there told me the 1001 W Vine st. Sprint store does repairs. Even wrote down the address for me. Got there and this other location does NOT do repairs either. This is the 3rd sprint store Ive been to today and Im no where near getting this phone fixed. Also each store has tried to sell me a new phone instead of fixing the one I pay insurance one... Shady Business sprint.
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Lisa Siegenthaler
Love this store. Never a wait when I go in. I have been a regular customer here since they opened. Ive gotten my last 2 phones from this store and they have helped me numerous times in between. Ive visited many other stores in the Orlando area, but never receive the same quality of service as when I go and see Brianna and Tatiana at this store. So thank you ladies for always being here to help a girl out, and Ill see you when the S7 comes out!
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Mynor Ramos
We have been here many times and always experience a helpful staff. I believe the store is not a Sprint corporate store so there may not be an on site repair option. Depending on what I need Ill call before going in. Its a phone store so plan ahead and let the staff process what the average person cant do themselves. The strip mall is very neat and appealing. Its also surrounded by many other shops and restaurants.
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JM Abrams
We were a T-Mobile cell phone family for many years and I never thought I would find better customer service and plans until I visited this store. The staff was amazing and extremely knowleadgeable on their product offerings. We now have better cell phone and data service and an incredible store we can fall back if any issues were to arise which I dont expect any. Keep up the good work.
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Zachary Schrimsher
I called into this store and they told me they had an iPhone 7 plus available. I asked if they could hold it for me while I drove 45 minutes to the store. They said dont do reservations but that it wasnt busy and that I could come pick it up. Once I got there, they would not sell it to me because they said it was already reserved. Wasted my afternoon driving and waiting in line
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Eric D
I had a problem that Sprint corporate refused to acknowledge, but when I went to my local Sprint Store, Macros and Tatiana jumped right in and handled my issue right away! They wont steer you wrong and I would recommend this Sprint Store Location for anyone who wants to be treated fairly with great customer service! They will take care of you!
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Diana Avonce
I had a great experience at this Sprint Store. I came in to buy a case & was very satisfied when I walked out of the store with a case and a tempered glass screen protector for my phone. Tatiana was my salesperson and she was extremely helpful. I will definitely be coming into this store location more often.
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Desiree Yates
Ive been in here twice and both times the staff was either not very friendly, or very bad at faking it. I drove across town to another Sprint just for different staff, and I added a line and upgraded another in one visit. Poor customer service will get you no customer out of me.
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Tatiana Dossantos
Literally one of the greatest Sprint stores that I have ever been to. The customer service was excellent! They were able to assist me with getting the phone of my choice AND a new ipad at such a low cost. Im never going back to Verizon ever again!!
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Nick Bork
If only zero stars were an option... Refused to sell me a phone out right to replace a broken phone. Would only sell me a phone if I was to lease a phone or setup a payment plan for the phone. Waste of time.
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Eric Alvarez
Isabelli and Brianna were very helpful with the purchase of my IPhone 6S having that my old phone cracked and couldnt turn on but they were able to get all my old stuff back, thanks guys!!!
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Sonia Ferreiro-Abrams
The staff in the store is very professional, pleasant, friendly and very knowledgeable. EXCELLENT customer service skills!! So happy to be a sprint customer.
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Gregg Tobias
its a sprint store, which means long waits to accomplish even the most mundane of tasks. they try, but I think its the sprint company.
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Jeremy Black
This place sucks, the people are always very uninformed and not nice or helpful at all. Do not recommend this store at all.
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Nieves Garrido
From the moment I walked in I was welcomed to the store. The entire staff has great customer service skills.
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Melisa gonzalez
Very friendly and very nice crew at this location. Went out of there way to help .
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Arlene Deynes
Great Staff. Very helpful, you dont feel rushed at all. Great service.
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GgotyxPRx EvRG
Muy amables
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eric alvarez
Awesome sales staff!! Very helpful Donyea and Marcos!
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Juan Riveros
SLOWEST SERVICE EVER! Waited 1hr to received help...
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Hayes Weggeman
I bought my phone here. Went well.
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Melissa Vega
Great service
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heriberto rosario
Good service