Category: | Office Supply Store |
Address: | 5950 Mayfield Rd, Mayfield Heights, OH 44124, USA |
Phone: | +1 440-684-0302 |
Site: | storelocator.staples.com |
Rating: | 2.4 |
Working: | 10AM–6PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–9PM 11AM–6PM |
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Sally Triggs
I received terrible treatment 2 days ago from Staples employees. I went to have a brochure photocopied for work, and I needed it for the following day. Despite having very few customers in the store the man at the printing desk told me I would have to wait 2 to 3 hours to have it done. I told him I did not have time to wait 2 to 3 hours - that I had driven in from a different city, and was there anything he could do to speed it up. He said no. I then proceeded to attempt to photocopy the brochure myself on their self pay photocopiers. An employee was in the printing area and I asked her for help since the brochure was 2 sided, and I was not sure how to load the 2nd side. She told me that she could not help me, in a very impolite tone of voice, because the brochure had a trademark on it, and she was not allowed to do it. I told her I was working for the company who had produced the brochure and the trademark, and that I would call them, or she could call them to verify it. She snapped at me saying "no" she would not call, and walked away relieved to not have to bother helping me. I had another brochure I wanted copied, and I asked her for assistance with this one, and she said she would not assist me with that one either. I then asked a different employee where the receipt books were, and he snapped at me "Aisle 10" in a mean tone of voice. I was unable to get my brochures printed at the store, and they did not have the file folders I needed. I did get a receipt book, and when I went to the checkout, the woman who refused to help me sauntered over to the cash register next to mine, to gleefully sneer at me. Clearly she felt shed "won" something by blocking me from getting what I wanted, and appeared happy that I was leaving almost empty handed. I give them one star because the person who checked me out, was civil and polite, and because I am not allowed to give zero stars on this review. This store will not stay in business long with such horrible customer service.
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Hannah Derrickson
I came into staples this evening, and went to the copy center. I needed to double sided copy a packet of papers, so when the woman AMANDA came to me and asked what I needed help with, I explained that I needed this 14 pages packet made into a double sided 7 page packet via copy machine. She replied that this paper was old and raggidy and that I would have to pay her 1.99 PER PAGE for her to specifically hand put each paper on the copy machine and then 11 cents per page of paper that it would use. I asked if there were another option, she said I could walk over and use the self service copy machine (with attitude) and I politely asked with a chuckle if she would be able to show me how to use this machine because I have never used one before. To which she said " NO, I have Five other things to do, I cant hold your hand while you use this machine, if you want me to do that you will just have to give me 1.99 per page to do it myself, leave it here with me, and I MIGHT get it done tonight. At this point she had given me so much attitude that I was just done. I told her this was ridiculous. Went down the street to Golden Gate Plaza, and the man there did it for me, for 1.49 for ALL the pages. Talk about lack of customer service... this girl needs to GO. Seriously. Its not the first time I have had a bad experience with her either. IF YOU WANT POLITE KIND HELP, DO NOT GO HERE. TERRIBLE TERRIBLE, RUDE, TALKS DOWN TO CUSTOMER LIKE THEY ARE STUPID. I WILL NEVER SHOP HERE AGAIN. OFFICEMAX CUSTOMER NOW!
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Daniel La Salle
The Manager was very unprofessional to the customers and to his employees at the printing desk. I was in to have 4 photos printed for work and the manager literally forced his employee out of the way when he was trying to help me with my prints so he could use the computer instead for another task. I was shocked at what disrespect this showed for his staff. I asked how long is this going to take considering that I was already being helped by one of your employees? He ignored me and did not even make eye contact. The employee turned and said Im sorry sir I will continue with you as soon as he is done. The employee acted like this is a common occurrence. Other customers looked in disgust while one customer proceeded to walk out of the store without receiving service. Other employees were looking at their phones not paying much attention to the situation.
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A Private User
Terrible customer service at copy center. Girl was very rude. I asked her if she could make copies for me (I needed several hundred copies made of a few different worksheets) and wanted them done on thinner paper than what is loaded in the machines behind the counter. She told me she couldnt/wouldnt put that paper in her copy machine and if I wanted the thin paper I had to do it myself at the self serve station. It was simply a matter of loading different paper into the machine. LAZY. This wasnt the first time I made this request and had never had a problem before. I ended up walking out without even making any copies. To office max I go from now on.
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KOS 762
I want to buy a monitor from them, they have the best price. The reviews say, I should help myself. According to the norm, this place is a joke at best, I will avoid the salesmen, and the manager, if I cannot help myself, I will just leave. I will not put up with stupid, or rude. I will go off, in the store, if I get anything close to the BS, I have read in the reviews, so far.... Go ahead Staples, try me.
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Carly Turcu
Horrid. No one I asked could direct me to the product I needed. I waited in aisle while team member called a manager to help me locate an item because he didnt know where to find it. I waited over five minutes standing in isle on my lunch break and after ten I left because manager never showed to help. Other customers were yelling in frustration during my visit. Get it together Mayfield Staples!
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Mackenzie Graham
Thank you so much to Amanda, the wonderful customer service rep I spoke with at the Print Service desk! She was so helpful, accommodating, and friendly during my experience at the Staples on Mayfield Rd. I needed advice and information about paper colors and weights as I was making copies of my resume, and she was perfect throughout the whole experience. Thanks, Amanda!
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POPPED EXTENSIONS ARIELLE JOHNSON
THIS PLACE IS HORRIBLE. CUSTOMER SERVICE IS VERY TERRIBLE. WAS IN THE STORE FOR LITERALLY TWO HOURS AND STILL WAS NOT ASSISTED. YOU ALL SHOULD GET NEW MANAAGEMENT AND ALSO WORK ON YOUR CUSTOMER SERVICE SKILLS. IM GOING TO GO TO OFFFICE MAX FOR NOW ON
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Luca DiLizio
Never going back... I had to make some copies and the lady at the printing station had no idea what she was doing, I had a horrible experience and the staff is clueless.