Microsoft Store
| Category: | Computer Store |
| Address: | 26300 Cedar Rd #1410, Beachwood, OH 44122, USA |
| Phone: | +1 216-755-1380 |
| Site: | microsoft.com |
| Rating: | 3.8 |
| Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM |
Location
Photos 1
Reviews 9
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Dina Lossi
I have been on the phone since 3:40 this afternoon with technicians from the online support system trying to troubleshoot my Surface Pro 2 for issues that started today with the WIFI system of my device - when I turned my machine on today, the WIFI was showing that no networks at all were showing for anywhere in the area. After trying several options, including double checking with COMCAST to ensure it was not an outage - which there was not - it was assessed that my machine needed to be brought into a technician as it was most likely an antenna failure and that it could be easily fixed with a replacement part. This wouldnt be such a big deal or issue if the nearest technician wasnt located almost 3 hours away from me. Outside of Microsoft telling me that the only option they could offer me over the phone for my out of warranty machine was for me to purchase a brand new Surface Pro, this location also told the online technician theyd be unwilling to help after the technician called to see if this location would be willing to allow me to ship my device to them with an email provided work order ticket. They said I had to be there in person for them to be willing to help me. This is completely outrageous. You all market your products to BUSINESS CUSTOMERS. They should absolutely have access to a technician within a reasonable distance to where they live and, frankly, Microsoft stores should be much more helpful in assisting customers who are in the very predicament I am in. I should not be forced to purchase a whole new system, when the reality is it is a simple fix that would cost me a FRACTION of the price of purchasing a whole new system. Shame on this location for being so unwilling to help, especially when I am dealing with a technician I have been working with all day and with a company with whom I have a business account for my graphic design company and a personal account for my gaming interests. You all should be much more helpful especially with your Pittsburgh neighbors. >:.( P.S. There is an APPLE STORE just down the street from me who would have happily and actually do meet my needs for the products I have purchased from them. Why would I ever consider purchasing another Microsoft Product when this how they see fit to deal with and help their customers? Appalling.
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David Hilton
I know these guys get praised for customer service, but its mostly because they will talk to you and try to sell products to you the second you walk past the store-front. My wife and I went there a few months back to possibly purchase a hybrid laptop since they were having a sale. I did a lot of research on the product we wanted to buy, and we wanted the latest one. The second we walked in, nearly three people approached us in this little shop asking if we needed help. All we wanted to do was look around for a moment, which I told them. Finally, I went over to one of the reps to see if they had the product we were looking at online. He said yes and walked over to the laptop - however, the only problem was that it was last years version of it. I asked him if he had the latest one and he told me it WAS the latest, and tried to convince we that it was. But it wasnt. The design was completely different and everything. I pulled the latest one up on my phone to show him, and he looked at it for a second and said "Oh, yeah, that one doesnt come out for a few weeks." Even though it was available for purchase everywhere else and had been for a while? He tried to backtrack and show us another product, but we told him we were good and left. So, bottom line, its hard to shop in this place and at least one of the customer service reps over there will try to convince you that the older versions of products they have in-store are actually the newest. Dont fall for it. Do your research before coming here.
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annoyed4solong
NEVER COMING BACK HERE AGAIN FOR ANYTHING!!! My dad dropped off my laptop and my sisters laptop to upgrade it to Windows 10, but my sister wanted her laptop to be completely wiped clean and mine updated ONLY. Once we got it back, they said they wiped out BOTH laptops and I had important stuff in my laptop. They said they will recover it back (and one of the employees had the nerves to say I should be paying for the recovery, which shouldnt have to happened in the first place if they did what they were suppose to do), after a week, nothing was recovered, and said my dad signed an agreement that said they can wipe out both laptops, but found out it was a lie because my sisters laptop was not wiped clean, it was updated only. I would never trust any of my devices at this store, they are unprofessional and a waste of your time.
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Kevin Kope
Dino is amazing!!! I had a repair issue with my surface, online support referred me to the only store near my home in Beachwood Ohio; Support ensures me that the store has a replacement device for me. actually the store did not, Dino replaced my surface with a brand new device and help provide some best practices, educating me on the best ways to use the surface! as if that was not amazing enough Dino also provided my with a full year warranty on my replacement surface! I am so very satisfied with the customer service! I could not have asked for anything better!!!!! Thank you again!!!
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Daniel West
I called to make an appointment for a transfer of data from an older Windows computer to a newer one. When I arrived at the store they said I had no appointment. Nevertheless they successfully transferred (copied) all the data to the new computer and even left the same data on the old computer as a back up. Good idea. They answered a few other basic questions as well. Im very Happy with their Professionalism and resolution of my issues. Also, I enjoy the look of their store. Nice job! Thanks!
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WookedoutLINK
Usually my experience with Microsoft is nothing more than sub par, but I was helped very quickly and efficiently over at this location. Was helped by a man named John who got my consol replaced in minutes. The whole ordeal took less time than it did to drive there. I was very satisfied with my experience Nd will be returning here if I need any type of customer service.
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Camron Rashidi
Avoid this store at all costs. I purchased a laptop from that started to have display issues an hour after I brought it home. I then returned that and bought another laptop, which instantly had audio issues. I will never be doing business with this store again and urge all of you to avoid buying their defective products.
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Girish Malhotra
It is a nightmare to get hold of the store. After six minutes of sales pitch was transferred to a retail answering and when requested to connect to the store had to listen to music again. Called 800 number at and after 15 minutes of music hung up. I guess Microsoft does not care about new sales.
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Joseph Menard
Ive had a few problems with my surface and they were very helpful in finding a solution it took about 4 employees to figure out the problem and a good amount of time waiting but it was somewhat resolved.