Category: | Electronics Store |
Address: | 3367 Daniels Rd, Winter Garden, FL 34787, USA |
Phone: | +1 407-877-8032 |
Site: | stores.bestbuy.com |
Rating: | 3.7 |
Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM |
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James Wickman
We were looking for 2 items that day, a Surface Pen and a screen protecter for my sons new Surpafce Pro 4. We were shopping in person rather than online because we wanted the screen protecter installed, since I suck at installing those things. We stopped at the Ocoee Best Buy and they had neither item in stock. We went ahead and ordered the pen online at the store for delivery to our home. They checked and found the Winter Garden store had screen protecters in stock. The service at the Ocoee store was okay, nothing outstanding, but definitely nothing negative. I have to say I didnt go in there happy either, because I had just finished dealing with the Best Buy phone system, where you cant reach anyone at a store and they keep sending you to their call centers were they cant tell you if something is in stock. So the Ocoee store did good work with what I presented to them. Anyway, on to the Winter Garden store. The parking lot was full, Florida school tax relief days were going on. When we entered the store there were at least 4 sales staff greeting us at the door, wanting to know how they could help and asking what we were looking for. When we told them we were looking for the screen protecter one of the staff was appointed to guide us to the product and answer any questions. We were led to the item and picked it out. We let the staff know we wanted it installed. We were given a price and taken to the Geek Squad pavilion and found a long line. The sales person immediately sought out a Geek Squad tech who was coming from the back and had him take care of us. The screen protecter was installed in less than 15 minutes and we were on our way. AWESOME SERVICE AND CUSTOMER CARE.
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Rebecca Schaff
I had a very poor experience at this store. I had to replace a laptop ASAP. I picked out one and found that it was riddled with problems, both mechanical and problems endemic to that make and model. In getting ready to return it, I called the 1-888 (toll free) number listed on my receipt to confirm what the latest date I could return it for a refund or exchange. The service guy I got told me I had one more day left to return it for a full refund. I specifically asked him if I exchanged it the next day and there was a price difference, would I get refunded the difference. He said yes. I returned the next day with the laptop and went to exchange it. The store manager said they would exchange but not refund the difference except as a store credit. He said I was a day past the return policy date. I told him that I had been told otherwise by the person who answered the phone number which was listed on the receipt for questions on the return policy. He essentially told me that regardless of what I was told by Best Buy, that his store would not oblige. The guy who initially helped me told me that the manager, Joe, had the ability to do the refund if he saw fit. So basically, I was referred to someone at corporate Best Buy who screwed up and the store manager whom I spoke to was not willing to take that into account and refund the difference in purchases except as a gift card. I dont shop at Best Buy. This was a purchase of convenience. I do not believe that I will shop at a Best Buy after this incident.
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Christian Hernandez
update.... finally i could get a samsung gear s from amazon. i was unable to find in best buy. i went to the store again because i wanted to purchase a samsung phone what is compatible with my new GEAR S. I went to the samsung cell phone stand there was a short skinny black haired girl who had no clue about anything, she was totally disrespectful, i just wanted to ask which phone will work with my gear s. and she said any samsung! what is a big B.S. i dont understand samsung make a lot of money they selling their expensive phone i spend 400 dollar for just the gear and i wanted to spend an other 500-600 for the phone than why they put this kind of people if they doesnt even know what they selling or doing??!! Just happened today. i went to best buy dot com because i wanted to buy a samsung gear s. I had a nice chat whit a lady who i asked which store has this phone so i am going to pick it up. she said there is in this store in winter garden on daniels road. its 45 minutes drive from my place. so i went to the store samsung cellphone stand and i asked the guy for the phone and he said they dont have it was sold out days before!!!!! maybe the guy in the store was lazy to check if they have it or not was easier to say i dont have it!!!!!! and it wasnt the first time, looks like there is some communication problem here!!!
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Lawzii
Im usually not one for complaining because I work in the customer service industry so I try to be as patient and understanding as possible. I had been to their Geek Squad desk twice before their incident about a replacement for my phone because of a defective charge port. I got an email with tracking and never got an email saying it was ready to pick up. Thursday afternoon I checked the tracking and lo and behold it was ready to pick up on Wednesday. I went in on Thursday with one lady ahead of me who ended up getting help the entire forty five minutes I was there. The other lady who was at the desk ended up turning on appointments and took another guy who came in after but had an appointment who forgot his power cable. My dad had come with me for lunch we were supposed to get afterwards and he asked a Best Buy assistant how much longer wed have to wait and her only response was that we should have made an appointment, albeit I had been there twice before with no one ever telling me I needed appointments.
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A Private User
This is without a doubt my favorite place to shop. I have been shopping there since they opened. So much so that most of the staff know me by name. I have purchased all my electronics there for my office, Home electronics such as tvs, dvd players and the like. I have puchased items for the grandkids like the Wii and accessories so they think grandma is cool. Lol. Most recently we replaced all our kitchen appliances. Overall the staff is very knowledgeable in each department. If they are not, then they dont last very long. Same said for their customer service. There have been times that we have had a few problems but the managers were Always there to help and make it better. Best Buy certainly stands by their price match guarantee so I dont bother to go somewhere else for a few bucks difference when Best Buy takes care of it on the spot. Thank You Best Buy Winter Garden for being the best of the best, making me feel special and always going the extra mile. See you soon, your local Winter Garden resident.