Best Buy

Reviews 3

EL

Elle Anderson

I have NEVER in all of my years as a consumer, been so disgusted at the treatment Ive received. Not only have I been brushed off, belittled, and seriously inconvenienced, I have not been given a SOLUTION to my problems. I ordered a dishwasher and installation kit and scheduled the delivery for a certain date and time in your system. I was NEVER informed that a third party company delivers, nor was I informed that the company has NO access to the notes in the Best Buy system that indicate customers preferred timeframe. I was never contacted by the delivery company OR Best Buy to let me know that the time I requested would not be honored. Instead I got a call on the delivery date, hours in advance of the time that I set and told that the drivers were ten minutes out. I called back responding to the voicemail the driver left, and was told that I would have to call Customer Service to reschedule, that the delivered truck could not deter their route to give me "special accommodations". I called their customer service center and was further belittled, while the extremely unconcerned woman who answered my call stated very monotonously that there was NOTHING she could do to help me and gave me the number to the Best Buy line where I spoke with JJ. He scheduled a redelivery for Monday, which I got an email confirmation for. Realizing that we would not be home until 5pm and not wanting to REPEAT the issue that caused me to reschedule in the first place, I rescheduled via the link in the email for Tuesday (today) and got a confirmation email. Of course, the driver called Monday and said that he was on his way. Surprise. I was able to get my mother in law to go to my house and the men left my dishwasher in the box. They did NOT leave my installation kit nor were they able to take my old dishwasher because my husband was not home to uninstall it. After the back and forth and inability to solve my initial issue with the delivery date, I was absolutely fed up. My husband called the delivery driver at 6:15pm, who was extremely rude and told him "I am off service and off the clock. You signed for the order, call Best Buy customer service". Well at 6:25 my husband did call your customer service line. Guess what time he got off the phone? 9:19pm. I took pictures of the call log to prove this. That is THREE HOURS, most of the time being on hold. At one point he was on hold for over 30 minutes. We got a $50 account credit, which is NOT what we wanted and he persisted further. We wanted Best Buy to DO THE RIGHT THING and fix the issue. He requested that Best Buy schedule the drivers to come back and install our dishwasher and take the old one. That is a very fair request, but over and over and over he was told "THERE IS NOTHING I CAN DO". NOTHING?! There is NOTHING that your company can do to make up for a bad situation that should never have been a source of stress in the first place?! Its okay to belittle your customers, to be rude to them and brush them off as if we were NOTHING, to ignore customer request again and AGAIN, to place us on hold for a combined total of almost an hour and a half, and to do NOTING to fix the situation and to make it right for your paying customers? Now I come to the crux of my fury. My husband took our two sick children with him today to Best Buy to get the installation kit. He went home and spent the time taking out the old dishwasher and installing the new one, while taking care of a 3 year old and a 7 year old with the stomach flu. He stood back finally to admire the hard work and to take off the blue tape that encased our stainless steel dishwasher, "BRAND NEW" out of the box...and discovered DENTS. Deep, hideous, offensive DENTS. I feel so angry and mistreated that I feel sick to my stomach.

KE

Keith Osborne

DO NOT USE BEST BUY CAR AUDIO: I bought a car stereo and leveraged the Free Install - you get what you pay for. After install I found the rear speakers weren’t working. I checked the paperwork and noticed that the Pre-Check list shows the rear speakers were marked as working prior to stereo install. I called to speak with the installer and he told me the speakers were blown. I went back to the store to buy a set of speakers to install. I pulled one of the rear door panels and the speaker and found the speakers weren’t blown, but rather no signal was coming to the rear speakers. I went in and installer tested one of the rear speakers which I’d already removed. He bench tested the speaker and said it worked fine. After testing the wires to the speakers he also found there was no signal. He identified that I needed to have new wires run to the back speakers and said I would be charged $75 which I disagreed with at the time, but agreed to bring the car in for troubleshooting. Took the car in and spoke to another installer since first one wasnt there. After a heated discussion we got a manager who agreed this was an issue that the store should have caught on the day of the original install. An hour later I received a call from the installer that my car had aftermarket front speakers and therefore negated the signal going to the stock speakers in the rear - now we’re back to me being charged. I went to the store to discuss this installer and manager Ultimately the manager agreed and covered the cost, but not before 3 hours and a few heated discussions had taken place. When the "install" was complete I went to pick up the car and found that the instller basically rigged the rear speakers by connecting the rear speakers to the front speakers instead of running a wire back to the stereo. Now the stereo cannot fade front to back. I briefly discussed this with installer and could tell he could care less so I decided to leave and go to another installer for a proper install. Overall the store is decent, but this frustrating experience with the audio department has me questioning why anyone would deal with them.

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Dan P

(This is "email" I just sent to BestBuy corporate headquarters.) I was in your store on Colonial Ave E, in Orlando, and your clerk was copping some kind of sarcastic attitude with me because I was asking questions about a product. (Example: I asked him if a Kindle had a light, and he said "Cant you see?") I told him (politely) that this wasnt working, and Ill go somewhere else. As I turned to walk toward the exit, he grabbed my shirt to hold me back. I raised my voice, telling him not to do that. He said he didnt mean to grab my shirt, he meant to grab my arm. I used some "bad words," as one of your managers told me. I told him what happened. First he told me that he was watching us (I dont know why he would be watching us) and the clerk didnt grab my shirt. He later changed that to "from my perspective, I didnt see it." So I suggested multiple times he ask the clerk. (My exact request, "Ask him if he grabbed my shirt.") He refused to do so. He only wanted to talk about MY behavior. I got the feeling that he was actually trying to escalate the matter by not addressing my issue at all. My position is that if you dont want customers raising their voices and using bad words, first, your clerks should not assault customers. Second, The assault should be addressed, if the customers "bad behavior" is going to be addressed. Third, if the customer requests that the assault be dealt with multiple times, his requests should not be met with multiple refusals. Fourth, refusal to address the customers complaint will only escalate the matter; in fact, I felt I was being goaded. Grabbing my shirt is both criminal and civil assault. Ask your lawyers and they will confirm that. I have not decided what legal action I will take, if any. I dont expect an honest and fair resolution of this, given what has happened so far. But I will certainly never shop in your store on Colonial again. And I will feel free to post this experience on any and all review boards if that suits my mood.