Accugraphic Sales Inc

Category:	Manufacturer
Address:	1244 Camp Ave, Mt Dora, FL 32757, USA
Phone:	+1 407-880-5774
Site:	knkusa.com
Rating:	3.2
Working:	8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–4:30PM Closed Closed

Location

Photos 3

Reviews 5

Callie Garp

This has been a little bit of a mixed bag experience. I love supporting small(er) businesses and I can appreciate the challenges facing a small staff as a solopreneur myself. The team offered me a discount on a new machine and a discounted extended warranty after mine broke, and took time to answer all my questions about the new machine and cutting program, which I very much appreciate. After everything was said and done, in about 24 hours - talk about fast - my order was sent (via very reasonably priced upgraded shipping) to an incorrect address. While a correction has hopefully been made (fingers crossed) not checking the final invoice for a mailing address isnt kosher. Neither is pulling a 2 year old mailing address from file without confirmation. But, again I have to conclude that customer service has been very helpful and knowledgeable, and again hopefully the courier will get the address update.

Dennis Arroyo

Maybe Im not as bright as the average cutter user, well not maybe. I did however decide to buy the Cadillac of cutters (their own KLIC-N-KUT brand) from Accugraphics and sure enough, I had no clue what I was doing. I have personally called Accugraphics so many times that I have spoken to everyone at the company. I would have gotten tired of me already, but they never did. I couldnt believe I actually spoke with the VP of the company (Chad) who is there supporting his customers just like the rest of the company. I have been a pain but these guys really know how to take care of the customers. My hat (the first thing I cut with my new cutter, a sailors hat) goes off to Accugraphics.

Jake Tuckey

Bought a new cutter from Accu and I have 20+ years setting up cutters. Cutter seems to have a major issue. New cutter, new cut strip, ordered new holders, new blades. Sames issues no matter the setup. Ron Smith is a arrogant,rude person. Says I cant afford his company to send him down to fix it. Says we dont know what we are doing and if I load it up and drive the cutter to him he will have it running smooth in 5 minutes. Im not shutting my shop down for entire day to drive it 3.5 hrs one way. If you do business with Accu, do not deal with Ron. Meanwhile I have a $5000 cutter that is wasting $100 worth of film a day.

G Terry Fore

Very professional, great service! Showed great concern about my situation and made things happen fast and efficiently.

brenda soto diaz

The staff are extremely friendly and very helpful... Ive been using them for years and Im never disappointed