Category: | Bicycle Store |
Address: | 11675 Sorrento Valley Rd, San Diego, CA 92121, USA |
Phone: | +1 858-792-2453 |
Site: | performancebike.com |
Rating: | 4.1 |
Working: | 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 9AM–7PM 10AM–6PM |
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Zed star
After our confidence was restored in this location thanks to the recent kindness of the new manager Thomas we decided to get our Fuji Absolute 2 his & hers bikes completely serviced here.My wife and I bought our bikes a couple of years ago from Performance Bicycle and paid for the Spin Doctor 2 year Service Plan when it was offered to us.From memory it was $80 a bike.We have barely used the benefits of the plan except for a couple of tune-ups last year.This time we opted for our 2nd entitled tune-ups plus drive chain cleans for both bikes.I have regularly cleaned the bike chains and re-applied quality lubricant but riding all over the place we have noticed the sprockets get debris such as sand particles stuck to them which I find impossible to remove.I had phoned through a week earlier and booked our bikes in for the service which means leaving our bikes with them for a couple of days.When we brought them in Thomas the manager did a detailed inspection to make sure there were no other issues and told us we would receive a phone call in a day or so when the work was complete.We picked up our bikes last Friday and apart from the cost of a new tube for a puncture we told them about on my wifes bike there was absolutely no other charge....not even a labor charge to put the new tube on because that is one of the entitlements that comes with the 2 year service plan.In fact we get 4 of those for each bike so that is really great.When we rode our bikes the next day we noticed immediately they were riding easier and smoother so the drive chain clean was really worth getting.....we have another one for each bike up our sleeve before the 2 year service plan expires next year. The chain sprockets before the clean were a very dark grey but now they are pristine silver in color....they look brand new again.Thanks to Angel the bike technician who worked on both our bikes.And a real big thanks to Thomas the manager who treated us like valued customers by making sure everything was done to our satisfaction.We are very happy!
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A Private User
I bought a new roadbike($1000+) at this store. Before going on a 200 mile bike ride, I brought my bike in for the "free tuneup". I actually had noticed drive train problems. Their "tuneup" consisted of putting the bike on a rack, spinning through the gears, a few drops of oil, and "everything is fine. I did a lot of walking on that trip. After bringing it in a couple more times and hearing them insist there is nothing wrong. I had to leave the bike there for a week to get them to do a 5 minute test ride, and then they screwed it up and didnt duplicate the conditions that I described to them. They say the store is so busy, they cannot do a test ride to find a problem. I finally bought a book and figured out the problem myself. If you cant be bothered to test the drive train under load, you can miss things, as they do. They just dont have the staffing or the motivation, or talent to service bikes. They just want to get your money and get you out the door.
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Nick C.
Look, if youre in the market for a $9500 S-Works, then this isnt your shop. Try Ride or UC Cyclery. This place is more than good enough if youre not a Cat-1 or Pro. Jerrin, the manager, has saved me well over $3,000 by advising me as much about what I need as to what I do not need. You could definitely find better bikes and more experienced mechanics elsewhere, but for a lot more money. Plus, their return policy is the best that Ive experienced at any bike shop. Just make sure you save the receipt or sign up for Team Performance.
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Robert Miller
I bought 2 bikes from this store last Sunday. I could not have been any happier with the how nicely they each treated me. Even though they were very busy helping a lot of customers that Sunday afternoon, Andrew, Josh, Angel and Jose the mechanic were all very nice, patient and knowledgable! Andrew even stayed past closing time helping me. I will be happy to return to this store any time I need a product or service!! These guys are the best!! Ride Defensively , Robert
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A Private User
I bought a 29r full suspension mountain bike from these guys. The sales guy was very helpful and there was no pressure form him at all to purchase the bike. He even gave me a lot of helpful pointers and fixed my old hardtail for a pretty nice discount. Overall I am extremely happy with my purchase and the level of customer service of this place.
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Bret Fortenberry
This bike shop is great for buying things cheap but that is often what you are getting. This shop is ideal when you want to get tubes, tires, nutrition, parts etc. for the best price in town. I would never suggest to buy a bike here unless you are getting your first bike or a commuter. I would also never suggest getting a tune-up here.
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Alexander Fuhrmann
Visited only a few times. Needed a chainring. They ordered it but then wasnt available so they ordered another one. That was however the wrong one and they then told me they couldnt find one that would work and finally refunded me. So, not sure what to make of this. Certainly friendly staff that tried - but wasted a lot of time.
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Chase Gregory
They did a break bleed and rigged the seals so that it worked leaving the shop but busted by my second ride, then brought it back to get a new break system and they would not give me any deal from their previous work or the new breaks. Go to cycle quest across the train tracks!
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Joon Rhee
Im very happy with their service and pricing. With membership, you get to save lots money. (10% saving towards pre-tax buy). Unlike other LBS, theyre friendly and being honest about gears and bikes. I highly recommend this place.
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Cha Peng
Performance Bicycle 11675 Sorrento Valley Road San Diego, CA is the best shop services, Jarrid Wong patience and enthusiasm. So Im here to give my son bought a Road Bike and Bike supplies. Here to make you happy and at ease.
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Moises Laniado Sutton
They explain all you want and all you need the have all the bikes on discount
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Shiv kumar
Its ok place for shopping accessories but not great selection for bikes
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fahd abydos
ممتاز ممناز جدا
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Joe Yuan
Just got a GT Backwoods Sport from them, great service, great people.
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A Private User
great customer service here, the guys answered all my questions.
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Mohan Ram
very good bike collection and extremely friendly staff.
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Joaquín Ramírez
Great crew, friendly and professional.
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Paul Laikind
Always ready to help.
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Max Besser
Good