Category: | Bicycle Store |
Address: | 1277 Garnet Ave, San Diego, CA 92109, USA |
Phone: | +1 858-201-9959 |
Site: | pacificbeachbikeshop.com |
Rating: | 4.5 |
Working: | 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM |
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mo welch
Awful. I picked out 2 bikes for my wife and I for Christmas and went today to purchase. I also needed an infant seat I purchased online to be installed on one of them. Christy and Brandon were working. They both have blah personalities but I can deal with that. They told me it would take about 30 min to install the infant seat and swap out the wheels and adult seat for the colors I requested. It took an hour but, again, I can deal with that. When I came back and looked at the bikes I noticed the one the infant seat was installed on had a scratch and dent. I pointed it out to Christy and asked if they had another white bike to swap it out for. She said yes and stated, "I guess we should have looked at the bike before we installed the seat." I agree. But she said it as though it was my fault. Then she walked off to help another customer. And I was just standing there. Cause you know, its my fault the bike they were about to sell to me was damaged. Totally my fault. As Christy was off helping another customer, Brandon was busy on the computer right next to me. When I say busy, I mean very busy. Too busy to acknowledge me standing there with my thumb up my ass waiting for someone to do their cussing job. So I reached out for help and asked if they could swap out the infant seat onto the other white bike (the NON-damaged one, cause you know, thats what Im paying for). He said it would take about 30 min. But because he was SO busy on the computer he didnt look up to actually engage in a conversation with a customer spending $500 on their SERVICE. So I walked outside to take a breath. When I came back in Christy wasnt busy anymore so I asked if she could swap out the seat. She said, "oh, I didnt know you wanted to swap it out." Seriously? Im not buying a brand new bike with scratches and dents. I can go to walmart for that. I asked if she preferred I could just take my business elsewhere. She said no, and wheeled the bike away to swap it out. Then she said shed call me. I drove home and sent my wife to pick them up. Because I honestly have never in my life felt so disregarded while patiently waiting to drop $500 of my hard earned money. My wife was also super disappointed with their customer service. Christy had the nerve to say "it was just a small dent." Seriously? When my wife got pissed, Christy tried to make up for the attitude by stating how she swapped out the color of the tires for us. Ummmmm, pretty sure thats your job. Still doesnt make up for your piss poor customer service. So we chose not to support this business. The reviews all seemed so awesome. I was stoked to take my business here. You know whats sad though? They still got my business because they forced me to pay for the installation of my infant seat. Which I took home NOT installed on a bike. The sad part? We LOVED those bikes and they arent easy to find. The super sad part? We wont have bikes for our son for Christmas because we wasted our only day off dealing with this shop. Sad face.
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Bryan Ford
Awesome shop with a great owner and excellent staff. I live in Texas and I contacted Pacific Beach Bike Shop late last summer because I was going to be out in California for Ironman Superfrog in September. Right out of the gate, Scott was eager to help me make it a successful trip and even better race. He set an appointment and then followed up several times prior to my arrival. Once the bike landed, his tech had it assembled within a few hours at very little cost to me. When I get there to pick it up, bike tech tells me he tuned it up at no charge. Had a solid race and dropped the bike back off that afternoon. Tonys team disassembled the bike and got it back to Texas within days of my return. My bike is the most expensive piece of race equipment I own and Tonys team really put my mind at ease.These guys saved me a ton of money and treated me well even though there not my "LBS". Five months later, Tony the owner tags me in a social media post and weve exchanged a message or two. Ive dealt with multiple bike shops and its rare to find one so engaged with their customers. Top Notch shop. Thanks Tony, Scott, and everyone else out there for taking care of me.
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Brian Iwakiri
I bought a 3-speed Beach Cruiser here in October and I gotta say that this Bike shop is awesome. The main selling point for me was their policy of free tune-ups when you purchase a bike there. Being so close to the ocean with the sand and salty air, really messes with a bicycle so it is awesome to be able to go into the shop and get everything lubed up and tightened without having to spend cash every time. The service is outstanding. Scott, Tony, Kristy and Roger (Im sure there are more, but these are the employees who Ive dealt with) are really helpful, know what they are talking about and always professional. I had an issue with a tire they got me in and out super quick and they stood by there product with absolutely no hassle. Ive purchased a couple cheap bikes at other shops here in PB and theyve all fallen apart. The chains and wheels rust out really quick. Im happy I found a place that is interested in building a solid clientele that keeps customers coming back with good service rather than nickle and dime-ing their customers every time the bike needs an adjustment.
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Patty Robertson
OFF THE CHAIN!!! Love this bike shop!! After a long search for a new beach cruiser after mine got stolen I stumbled upon this place while I was in town. I looked at the bikes they had built in the shop and they had a great selections of different colors. I wanted something different and after speaking with Tess she said that she could customize it. Once the bike was finished I came back to pick it up and was in LOVE!! It is better than I ever imagined! I brought it back up to the bay area and get compliments on it all the time! If you are looking to either rent a bike for the day and cruise around PB or looking to purchase a new bike you are a fool if you dont check out this bike shop!! Happy Cruising!
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Emily Boncek
My older road bike had a few issues needing repair, so I stopped in on a weekend morning with the intention of dropping it off and renting a bike to use for my ride later that day. I was pleasantly surprised when Tony said he could take a look at my bike right away. An hour later it was tuned up and ready for me to take on my afternoon ride! Tony also recommended some additional repairs which would improve my bike in the long term, so I brought it back the following week for these to be completed as well. Now my bike is running better than when I initially purchased it! Everyone in the shop is friendly and the service cant be beat. Ill definitely be returning here for anything I need in the future!
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Max Wilkos
Great and honest service from everyone on the team. Very helpful in getting you up and running, and not pushy or sales-y in any way. The staff stands behind a fun lifestyle and great product, and are great at just treating you like a human being, and not just a customer. Roger was awesome to work with, and I happened to see him around town the other day as well! Instantly remembered me even though I hadnt been in for a few weeks, asked me how the bike was riding, if I had any issues; all that jazz. Being told you guys are there to support riders is one thing; actually living up to that inside (and outside!) the workplace is certainly another. Glad to have such an awesome shop in the community.