A&S Motorcycles BMW Triumph Ducati Vespa

Reviews 5

A

A Private User

I ordered a tank bag as a Christmas present for my father from this companys website on 11/27/09. A day later I received a canned email informing me that this item was temporarily out of stock but, “the typical turnaround time for complete order fulfillment from our suppliers and your order loaded on to the FedEx truck to be sent to you is 10 weekday business days from the day you receive this message.” I did not worry much since I thought I ordered this item in plenty of time for Christmas. However, a week goes by and I do not receive the item or hear anything else from the company. So, I contacted their customer support and was told that the item was on backorder from Germany, but would arrive shortly. Not a big deal since I still had over two weeks until Christmas, and the stuff I had order from another website the same day that had been backordered from China had already arrived. This takes me to today, Christmas Eve. I still have not received the item, nor did I hear anything else from the company. So, I contacted the company again. When I spoke with “Melissa” I was not give an apology, an explanation, or any expectation as to when, if ever, I could expect to receive the item. I was rudely told that “We still have not received it from Germany. We got a box in today, but your item was not in it.” When I requested a refund, I was transfer to “Jeff” who, after arguing with him that I no longer wanted or needed the item, only told me that my refund would be processed within the next 2-3 business days. I do a lot of online shopping, and this has been one of the worst experiences I have ever had. Don’t get fooled by the company’s website or prices. Their repeated failure in not only delivery but in properly communicating the shipping delay has caused disappointment and frustration to an extent I am unable to express in this review. STAY AWAY!

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RA

Ran Ha

This is the Cadillac (or Lincoln or even Rolls Royce) of motorcycle dealerships and even has an outstanding Website. In my several visits so far, staff at Parts and at Riding Gear gave me great advice and help extending well beyond mere salesmanship. One result of being treated well by these well-informed people is a loyalty. Heck, I even bought several things. (Just remembered: even the free coffee is good, theres cream or half n half, not cheap powder--and a bowl of Hersheys kisses sits unguarded. Now, thats class.) Interesting classic bikes are stationed around. Visitors can sit on the bikes except for two antique/special ones, can poke around, and when a staffer is needed, the advice/help is good and can be wide-ranging. Also, happily, a sense of humor exists along with appropriate seriousness. Staff dont miss a thing in conversation. Kudos to Bossman Randy (and the CEO who lurks somewhere, I read) for establishing all this and seeing to its care and feeding. Perfect? Not quite---first-class equipment and first-class staff have a price, but quality gear is there. Too, service is far from budget and is several weeks behind at last check, but presumably a delay means excellence, and that is what customers I know say. BMW and other riders see this place as the best and where you are treated very well. My visits agree. (I really should edit down this piece. Sorry.) --- (Of coarse, when at the top, theres only one way to go...... So keep the coffee cream cold & fresh and the Hersheys bowl supplied....(and, hey, whats wrong with giving ex-USAF medics a really super deal on everything he buys...say half off? Just an idea.....)

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GA

gary Ib

I do reviews when a business stands out. I was riding to Alaska and came in with an appointment for service, valve check, oil change, new tire, brake pads, chain and sprockets. I arrived about 15 minutes after opening and although there was only one other customer, it still took about 30 minutes for a service writer to talk to me. There were two working. I told them what I needed done, explained I wanted everything back because I was going to Alaska and I would keep the tire and chain for spare parts. They looked up my VIN and told me I needed a recall service, that would be no cost. I told them the ECU reflash had already been done and wasnt needed. They recalculated the estimate and it was higher without the reflash. Why did less work cost more? When the bike was ready I went in and was given the old tire and chain. The service writer went over the bill and it included a new tube. I asked why and was told it was standard procedure. With almost 30 yrs of riding I can say its not standard procedure at any other of the many dealerships I have been in. Next I asked for the old tube back, as a spare. He checked and told me it was thrown away...WTF. They kept the old tire, chain and brake pads for me, but threw away a perfectly good tube, which they could get out of the trash? I dont know if I was charged for a tube I didnt get or if they are really that dumb, but I know I wont be back.

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RO

Ron Codd

I brought in my K1600GT for a front tire change (threads were showing) mid afternoon on a Tuesday. I did not have an appointment, but was hopeful that I could get a new tire acquired and mounted the same day. The service writer told me he would try to fit me in, and came back and said he could do the service, but it might not be finished until 6pm (closing time) or even a bit later after 6. I came back slightly before 6 and by 6:15, the job was completed and a new tire had indeed been installed. The technician helped me load the bike on my trailer (saving me the struggle with the 700+ lb bike). He told me my oil level was high and he had removed some, and also discussed some other service requirements. He had clearly made some checks on the bike beyond simply changing the front tire, and genuinely seemed to care about the bike, that was very clear to me. I went back to the service writer to settle up and he told me they had mis-quoted the tire, and the actual price was about $50 LESS than they had initially quoted me. I felt the original price was not unreasonable, so this was a very pleasant surprise. In looking at the final bill, I was quite pleased with the cost of the new Metzler tire and the install. I think this is an extremely high quality and well managed dealership, and I have purchased a couple of BMWs from it. You can bet I will be back for future service visits.

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TO

Topher Blue

I appreciated the help we were given while searching for and ultimately buying a new BV 350 from A&S. Harrison Cole handled our purchase and made the whole process a pleasure. I found him to be very knowledgeable and attentive to inquiries and concerns. When we started our search, we sent emails out to the five closest Piaggio dealers in Northern California. Not only was Harrison the first to respond but it was clear from his tone and pleasant customer service that we wanted to continue our quest with his help. He made his schedule work for us to see the Scooters in person and we were able to reduce the hassle factor of a big purchase to a relatively simple process. He went out of his way to complete the financing steps for us. We are thrilled with the new Scooter so far and can honestly say this was the most pleasant "big" purchase we have made in a long time. We have bought several cars and bikes over the years and I cannot remember an easier process or a nicer salesman. I have already highly recommend A&S and Harrison, in particular, to several friends who currently have "Scooter envy" and want one for themselves. In these difficult economic times folks like us take big ticket purchases very seriously. Too many businesses have failed during this recession and I am sure that fine employees like Harrison have made it possible for A&S to succeed where others have not.

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