Paragon Cycling

Reviews 6

A

A Private User

I entirely agree with those customers of Paragon Cycling who rated this business with 5 stars for excellence. I agree that Ray, the owner, is a great guy, personable and, honest. To this last quality, honesty, I would add that Ray’s business integrity is unimpeachable. Without consulting a number of members of my family who are enthusiastic bike riders, I took my 26 year old Trek Antelope model mountain bike in for service after many years of use and at least 15 years of extreme neglect. Ray was to call me with an estimate based on his examination of the bike (although he had mentioned that it would almost certainly run between $200 and $300 dollars depending on the actual examination). Before he called, I spoke with a number of people about taking my bike to Ray’s shop, Paragon Cycling. Although some I spoke with had no knowledge of Paragon, several said that they were very satisfied customers and that I had made a wise choice in choosing that bike shop (actually it was just proximity to my house). Those who were familiar with Paragon, without exception, said that I would certainly be happy with both the quality of work performed on my poor old bike and just as pleased with the cost of that work (and , of course, the parts). They were right! The bike was ready the next day and looked absolutely beautiful! From a dirty, kind of beat up old relic, my Trek Antelope had been given a new life! When I tell you it was gorgeous you need to know that I am in no way exaggerating how shiny and sparkling clean it was. All the leaky seals had been repaired; the old tires and tubes were gone, replaced by new ones. The beat up old seat had been replaced. Everything was tuned and adjusted to perfection and, . . . this blew me away . . . even after buying a new helmet to replace the old relic I had at home, the total price was still well below his maximum estimation . I recommend Paragon Cycles without hesitation or reservation and I’m both happy and proud to say that without hiding behind some sort of alias. I intend to post this notice in several online business rating services. Ray deserves no less. Richard Jordan (Mesa resident in the 85203 zip code)

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DA

Darryn Ruzicka

I first called this place and asked for pricing on a front wheel on a Schwinn and was told $50 bucks. I said ok. I go to the store and walk my bike in and am greeted by a tattooed up guy that was arrogant. I told him my bike was damaged and needed a new front wheel and the rear wheel needed to be "trued". He tells me its, $55 for the front wheel not the $50 I was quoted on the phone. Then I wanted him to look over the bike to see if there were any other issues so I would know. I had to insist as he didnt seem to really want to do it. He looked it over and said, yeah, $55 for the front wheel, $10 to true the rear, plus tax. I said, cool do it. That was on a Friday and he said he would have the wheel in on Monday and have it fixed no later than Tuesday and he would call me on Tuesday when it was done. Tuesday comes and no call, Wednesday comes and no call, thurs and no call, so I called them and asked. He said, "oh, Im still waiting on the rim". Then I get a call late Thursday saying the bike is done... Whatever. So, I go to the shop and the guy tells me its $87 instead of $65-$70 quoted. He claimed, oh, well we got you a better rim (which I never asked for) and, oh, the rear rim needed more "truing" than I thought" even though I made him look at the bike to begin with so he would know what the problems were. Then, I bring the bike home and after being over charged the bars are miss-aligned from the front wheel. I mean this shop did the absolute minimum and charged me more for it. That is horrible customer service. It stinks of greed and only wanting your money. I realize this is a fairly insignificant amount of money but I dont being gouged by disingenuous people! It was an unfriendly bad vibe environment in this store and I was outright overcharged. STAY AWAY! I WOULD NOT RECOMEND!

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JA

Jason Ellsworth

I have been using Paragon Cycling for a few years and my experience with them has been consistent with all of the below five star reviews. (Ditto to below 5-Star reviews.) It has been my experience that the true test comes when things do not go as planned. Is the easy way chosen? Or, the right way chosen? Recently I had my 2002 Cannondale Jekyll 800 in for service—a bike that I loved! Sadly, due to an event that were neither in my control nor in Paragon’s the bike was rendered no longer usable while in their care. Paragon Cycling had an easy choice: give me the blue book value of the bike and call it done. To me, this was not a reasonable solution, as I wanted a bike not funds that would come nowhere near to replacement. Paragon Cycling made the hard choice: replace my bike with like kind. They replaced my bike with a band new 2016 Marin Rift Zone 5. This bike rides like a dream! Thanks Paragon Cycling for going the extra mile!!!

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AL

Alex McFarland

Support this shop. Being a small business in this field is a pain in the ass and these folks do it very well! I was visiting family in the area and had a small task I needed help with. It was a menial task which wasnt going to make them any money to speak of. I was earnestly helped and given a very nominal charge. A bike shop in East Mesa must face serious challenges: catering to a little bit of every type of cyclist is difficult. Mountain, road, cruisers, hybrids, the endless specific accessories, etc. Its kind of a small business nightmare as far as inventory goes. Well this shop also has shoes and apparel!! Which is a hearty challenge for a shop this size. And it was nice to see his relative patience with the local street level/one step away from homeless folks who need basic help with their cobbled together rides. Thanks Paragon!!!

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RS

rscott17

I bought my bike form Paragon about three years ago and have ridden it frequently with very little maintenance. Needless to say it was due! Two new Schwalbe Marathon Plus tires, new derailleur cable, a brake adjustment and three new tubes later it is one sweet ride again. Although there are two local bike shops closer to me than Paragon I choose to drive the extra miles because I know I will get first class service, quality parts and excellent workmanship from knowledgeable people. I prefer to do business with honest and reputable people such as Ray (the owner), Jim and Travis. I had many questions that were answered with integrity and honesty by each of these individuals. Bottom line, I felt valued as a customer. I will be back and definitely before three years. Thanks guys!

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BR

Brad Barnett

Paragon is great to do business with. I read one review that indicates you can find cheaper parts on the internet. That is true with many things. I believe what you are actually paying for is the awesome customer service and expertise that they offer for free. I have purchased two bikes from Paragon and the owner has taken the time to help me as a beginner in road biking. He has provided minor services for my bike at little or no cost. He stands behind his products and services and has a friendly staff. I purchase many items for my bike from him because of his honesty and great customer service. You cant find this on the internet! Thanks Paragon (Ray)

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