Bike Masters

Category:	Bicycle Store
Address:	2031 N Power Rd #101, Mesa, AZ 85215, USA
Phone:	+1 480-699-0072
Site:	bikemastersaz.com
Rating:	4.2
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–6PM 10AM–6PM 10AM–4PM

Location

Photos 31

Reviews 12

Steve Ransom

Left my wifes bike and a set of wheels at this place for install. Called the next day and told me the cost was $120. Gave them the go ahead. Called a week later for status. Guy answering the phone asked if we had been called for the pricing? Yes. Well it doesnt appear the parts have been ordered he said. Asked him to have the manager call me. Manager calls me and said the guy answering the phone is a temporary guy and was incorrect and the parts have been ordered. I asked if it would be ready by the weekend and he wasnt sure. I call the following Wednesday and the manager said hes not sure where the parts are and they could have been shipped to another store and he would get back to me. Never heard back. Called today Monday. Guy answers the phone. looks up our info and asks if I had been called with pricing!! WTF? New store manager takes the phone and says hes new because of communication problems with the other manager. No shite. Took bike home.

Greta Harmony

The sales guy was very helpful when we first visited the store. We spent $550 on a new womens recreational bike. Brought it home two weeks later, after two rides, one of the tires was flat. The tire tube had a tear in the side of it. We returned to the store and a different guy said "werent you told these were cheap tubes?" Well, no when we spent $550 on a bike we were not told the tires would last two weeks! He also repeatedly told us the these tears happen when the tire pressure isnt maintained. My that made me angry because I knew the tear didnt happen because I rode on low tire pressure. We ended up spending another $40 on " better" tires. I like to shop at smaller local places and I dont mind spending more money to do so but that whole experience was a turn off.

Joe Glascock

A big selling point for me to buy two bikes from Bikemasters is the lifetime maintenance. I took two bikes in for regular maintenance for the first time after buying them 1.5 years ago. The guys at BM didnt even lube the chains!? I really dont think they did anything but if they did, it wasnt much. When I picked them up I noticed dirt caked on the chain and told them. They seemed incredibly apathetic about it but then briefly took a rag to the chain to wipe it off- still no lube. I was shocked to learn that one of the guys was the manager! What?! Can someone recommend a good bike shop in the area for me? Bikemasters, feel free to contact me regarding this. Ill save cash and buy elsewhere next time.

Laurie Woodcock

Jordan, awesome person! He is extremely knowledgeable about cycling and took the time to explain the various mountain bike options for my type of riding. He is an outstanding mechanic! Tyler, as busy as they were, he took the time to install and helped me with understanding how to work my new bike rack. These guys are really super and know how to take care of their customers! Thank you for your kindness and excellent customer service!

Gina Saettone

I brought my mountain bike into Bike Masters on Power today and was so impressed with the professionalism of the manager, David. I have an unusual bike, but he knew what it was. He took care of my bike and was so pleasant. I have told my family and will tell all of my friends and neighbors what a great place this is. I rode my bike tonight and it performed as if it were brand new. This will be my bike shop from now on.

Joseph McAuley

Very akward and unpleasant. Salesman was not interested in building rapport, with me or the other cyclists I came in with. I was waiting for what I thought was another customer but the salesman was talking to the mechanic for a few minutes before helping me out. They didnt have the tube size I needed in stock, which I pointed out is like a roofer running out of nails. Bike masters is probably worse than DNA

Keith Duffin

Fast, reasonable, knowledgeable and courteous - all the things you want out of a bicycle shop. They were able to take our kids two Amazon purchased bicycles and get them working well. Id just about given up on one of the detailers; they acknowledged it was a tricky, but they were able to get everything working well. Id highly recommend them.

James Arrowood

I had some issues going on with my mountain bike that needed some special work done. I worked with Jordan and he did a great job getting me going. Definitely went above and beyond! Thanks Jordan!

Curtis Cummard

Awesome products in stock along with very helpful employees. Been in there several times for helpful knowledge and bike repairs. These guys are top notch!

Monique Chaon

The employees Jordan and Palo were very professional and helpful when I had my bike fixed and when I bought another mountain bike.

Dennis Woods

The guys in the shop were professional, knowledgeable and the price was right. Few and far between the norm.

Chuck Peterson

Excellent shop, always helpful and knowledgeable. Love the bike I got from them.