Bike Masters

Category:	Bicycle Store
Address:	2244 E Williams Field Rd, Gilbert, AZ 85295, USA
Phone:	+1 480-857-7000
Site:	bikemastersaz.com
Rating:	4
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–6PM 10AM–6PM 11AM–5PM

Location

Photos 74

Reviews 21

Jacob Gambill

I live very close to this shop and try to throw them business whenever I can. However, today when I came in to special order some specialized tires I was told that they would not do that for me and that the owner, Randy, will not allow any special orders to be done even if I offered to pay for the shipping. I Am dumfounded that this location would allow me, a paying customer, who was happy to pay shipping to walk out the door without processing the order for me. Although apologetic, they suggested that I go to one of their competitors up the street. I am a big proponent of supporting your local bike shop and have on many occasions paid more money for parts or bikes in order to do just that rather than giving the money to an online retailer. I will never spend another dollar with bike masters and yes, I will go up the street to their competitor as I was encouraged to do. Absolutely unexceptable treatment to a paying customer in my opinion. UPDATE: owner reached out and provided a perfectly acceptable explanation - I appreciated the follow-up!

J Aguila

The problem with this Bike Masters, is that they cant keep good employees. Last week, I took my bike in because my chain broke after a months use following a major tune up at Bike Masters. They refused to replace the chain and instead tweeked my back derailer and installed the same chain. Well, I just wrecked my bike because my back derailer jammed and the chain broke. I bought three bikes at this Bike Masters within the last three years: mine and two for my kids. I did not recognize the two teenagers who I dealt with, but they were rude and incompetent.

Nick Kowalski

Great shop! I just bought my newest bike on August 28th. The manager Dave S. was very good and took a lot of time to explain everything and let me take a couple bikes out for test rides. My wife and I felt comfortable and they were very thorough with the fine tuning of bike before I took it out of the shop. A couple of items were tagged higher than they rang up. It just shows that they are trustworthy and didnt take advantage of me, as they gave me the best price available. I highly suggest them and will be stopping in there again soon!

jkhexem

These guys are the best. They took care of my wifes flat tire on a Sunday and offered a free tune up at the same time. We bought our bikes there last year before a trip to San Diego. Also had a new seat installed on my bike and tuned it up on Monday. No charge for the seat install (awesome). Very reasonable charge for the tube install on my wifes bike. I took mine out this am. Smooth as glass again. I work in retail and an encouraging word can go a long way. Thx again guys!!!!

Terry Kubal

I highly recommend this bike shop, I bought a Specialized Fuse Expert there and had a great experience. They ordered the bike for me and kept me updated on shipping details. It was ordered on a Monday morning and I had it by Thursday afternoon the same week. My bike tech David did an outstanding job all the way around. I would definitely buy there again and will be taking my bike there for tuning and maintenance.

Chris Jeffery

Decent prices, good location, good selection...........but dont expect them to give a crap about whether or not you get your bike in time for your 11 year old daughters birthday. I paid in full 2 days ago, they said they would email and call today when bike arrived. So far no contact, store closing soon, and anytime I call, they seem disinterested. There are other good bike stores.

Steve thorne

Awesome staff, not snobby bike people salesman trying to get you to spend more. They are actually into finding you the right bike, not just their bike that fits you. This was my very first bike purchase and I was very satisfied.

Eric Smith

David was very helpful. I am new to cycling and he answered all my questions without making me feel like an idiot. The best part was that I was able to ride a couple different bikes to help narrow down what I was looking for.

Jesus Orihuela

Bad customer service and expensive prices without any flexibility to earn your business. Im going to another bike shope where theyre giving a better deal for the same bike and throwing some extra stuff to earn my business.

Sophia Pollack

Went in to try on shoes. First of all, poor selection. Second of all, the employee wasnt very helpful. Lastly, only the display shoes were on the floor so I just walked out of the shop. Probably wont be coming back

James Whitlock

There website is slacking, I wanted to see, what types of computers they carry, they dont even have an accessorie option, I give them 1 star, that could change, when I visit the store.

Richard Tigner

One person working the floor and one person in back. Walked around for 15 minutes while the floor person talked to another customer. Finally walked out and went to Global Bike.

Duke Burks

Had a great experience while buying a bike for my 3 year old daughter. David H. was friendly, helpful and knowledgeable. Will be back. Thanks David!

Drew Darling

Great shop. Just moved to the area and they really close by. Good prices, good services, good dudes.

Hari Iyer

Excellent staff, professional service, and a dependable bike. THE BEST place to pick up a bike.

Broch Thomas

The guys here were very friendly,very helpful, and they were informative without being pushy.

A Private User

Great place to shop and friendly atmosphere. The best part they have great deals and prices.

A Private User

Just wanted to say thanks for the quick turn around on my bike