K&N Sales - Kitchen Appliances

Reviews 8

SP

Spencer Wallis

(Updated below) After our home flooded in April 2016, we had to do a complete home remodel. The purchasing process from K&N was fast and easy. Getting our products delivered and installed was a whole different story. What little money we saved on a few price breaks was lost in the constant delays (@ $500/wk for alternative living expenses). No one will take responsibility and take charge. All "mistakes" were spun back on me and made me feel like it was my fault. When you do not make the products you sell (appliances, cabinets, etc.), your business is SERVICE and the experience. The service and communication has been horrible. Find another appliance dealer. Updated (April 14, 2017): I am updating my review after I paid the final invoice, just as I promised the vendor. My original rating was 1 star, but I am updating to 3 stars. I had an interesting revelation today when I was in the office writing the final check. An individual approached me and asked me if he could help me. I stated that I was just there to leave the final check. He asked me if I was Spencer, and I replied "yes". He then asked me if I was satisfied, and I stated that my satisfaction was irrelevant and that Im ready for this to be finished and move back into my house. After some small talk, he gave me a card and asked me to make a list of outstanding items and contact him. This was interesting to me because during the last 10 months, the front-line salespeople and installers are the only people who have made any effort to contact me. They always seemed to be struggling and trying to figure things out on their own. I now feel bad for what has occurred because it has become clear to me that not 1 person from management has made any effort whatsoever to contact me about the string of challenges and hurdles during this long process. Even today after my 1st contact with anyone beyond the front-line employees, he wants me to make the effort to contact him and take even more time to make a list (which has been previously communicated to others). I truly do feel bad for the front-line salespeople and installers, because I now realize whats been going on. They have been trying their best all along, but no one else has made the effort with them. I really did enjoy working with the people. The installers are very skilled and able. The salespeople are making an honest effort and are very friendly.

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LO

Lori Cummings

Donald Blackwell (sales rep) told me after meeting with him that he would email me options and that the two appliances I was interested in would be "well under $1,000 for both." I have called many times, gone back (he was at lunch, so I left a written message) and finally sent an email. This was over the course of 3-4 weeks. I spoke with Ed Bajorek (owner) on the phone (he was less than nice) and told him of the problem I was having receiving optionS with quotes. He said he would take care of it that day. Two days later, I received an email from Donald Blackwell with one option for each appliance for a total of close to $3,000. I emailed back to see what happened to the original conversation of optionS on the two appliances with a cost of under $1,000. I have yet to hear from anyone. The service and personnel at this business SUCKS!!! DON"T GO THERE!!! DON"T RECOMMEND!!! I am telling everyone I know (along with my many real estate friends and their clients) to spread the word of the horrible customer service and the inept management to service potential customers. P.S. I find it ludicrous that Donald Blackwell (the sales rep) would give this business (hence, himself) five stars.... I would give zero stars, but thats not an option.

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CA

Caspar van der Sar

Our builder told us to go to K&N for getting a Washer & Dryer (these werent pre-installed). We made an appointment, but the sales rep wasnt available. We were shown around by a colleague that told us to email the sales rep for a quote. 9 days later we still had not received a reply by email for a quote (and calling didnt help). Through the builder we managed to get a quote 10 days after our showroom visit. The quote was about 22% above Sears/Home Depot/Best Buy price (incl delivery and install). We followed up with some questions but never received a reply. We ended up buying at Best Buy.

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dot decaro

My daughter and I and a friend all bought appliances recently from K@N. Donald was our fabulous salesperson. Friendly, fun, knowledgeable and a big Astros fan, too!! Ask for him. He will fix you up with the appliance that fits your needs. And, he makes sure you are well taken care of by Juan, James, and Joe.. they did an amazing job with installation and took great care not to damage anything. They did not have an easy job getting a washer dryer down from a two story home. But, they were terrific!! Thank you all for taking care of the three of us!

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Blair Hodges

My experience with KN appliance has been a nightmare!!! My appliances; refrigerator, dishwasher and vent cover all showed up and were installed with scratches on them. Im going on 3 months for the issues to be addressed. Still no vent duct cover which has been another 2.5 months. They have been awful with followup and keeping me informed on the status of the situation. And remember they have already been paid in full!!! I wouldnt recommend this company to anyone.

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AV

Avalon Suites

These guys are great! Will work with you to keep you in budget. They really know their products and I trust their recommendations. The delivery and installation guys are very knowledgeable and professional as well. Thanks Justin for a great customer service experience; youve earned my future business!

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jonathon swift

I am strongly recommending K&N Kitchen Appliances alias K&N Sales for their thoroughly professional yet pocket friendly budgeted Kitchen Remodeling Houston based.

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BR

brian thibeaux

Very helpful staff with lots of options.

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