Best Buy

Reviews 5

CA

Casey Penk

The store is a dizzying mix of products, laid out in no apparent order. Youve got sound bars littered throughout the TVs, sometimes grouped by brand, sometimes grouped by function. This makes it extremely difficult to find a specific product. Given that I didnt see what I was looking for, I asked an employee. He wasnt exactly helpful. He was chatting with another employee, doing nothing, and I showed him the product I wanted on my phone. I said, Im looking for this sound bar. He gratingly informed me that theyre actually called sound plates. (Why he felt the need to correct me isnt clear.) He then asked me what I wanted to do - did I want to listen to it? buy it? Given that I knew what I was looking for, it was somewhat clear that I wanted it, and besides, shouldnt the display model and the stock be right next to each other? The employee then pulled the product out from the shelf halfway and left it there. It would have been nice had he actually picked it up and handed it to me. He needs more training on how to politely and helpfully interact with customers. This is a terrible place to go if youre at all in a rush. Checkout is unreasonably slow, a result of poor staffing and training. I went there when the parking lot was full and the store was busy.. they only had three cashiers. One couldnt figure out how to take the security tag off merchandise, one slowly counted and returned coin change, one left the checkout stand to go get something from the floor, and one turned off his light to do something else. Meanwhile, there were two guys in the back of the TV section doing absolutely nothing. The checkout flow is also confusing and lengthy - you have to check a box *every time you check out* stating that you dont want to become a Best Buy Rewards member. Do they think peddling this so shamelessly will get us to buy it? Do they think were stupid? This place is a mess in a multitude of ways. Unfortunately its the only electronics variety store in the area. If you can find what youre looking for at Target, go there instead.

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GA

Garrison Dyer

Bad customer service. I didnt know about the 15-day return policy, and after I drove all the way down to return an unopened Blu Ray disc I received as a gift in the mail, I was met with a couple reps who told me I was way too far out of the 15-day limit on returns (which was written absolutely nowhere on the receipt that came with the package -- it stated only "Returns are Free in Store and easy by Mail"). Frustrated, I turned around and went home. I called the 1-800 number when I got home, and the person on the other side told me I "should have asked for a trade-in" on the disc, so I called the Tukwila store to inquire about this, and was once again met with a rep whose sole response was "We dont do trade-ins for Blu-Ray discs, and for a return itd be one thing if you were like 1 month out, but 6 months is way too late." I understand Im well outside of the return window, but I am very disappointed that this was not at all mentioned on the receipt that came with the disc in the mail, and that Im stuck with a product I cant use. I found the customer service at the Tukwila store (both in person and over the phone) to be in need of someone who could more gracefully handle the type of situation I was in (unopened product received as gift, wanted to return, didnt know about short 15-day return window.) I wouldnt recommend this Best Buy location.

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GU

Gurman Dhaliwal

So I brought a Macbook Air on Black Friday for $899 and then the next day they dropped the price down to $799 and I went there to get it priced matched on my receipt and they said we cant do price match during thanksgiving time, so I told them to return my product and ill buy it again. So I erased everything on the macbook to factory setting and brought it back in like 40 minutes. They checked everything and then turned on the laptop and by chance it was showing some error for some reason so they were like we cannot return this item because it doesnt turn on. I told them how is it my fault that its not turning on properly so I told them to call the manager and manager said the same exact thing and did not return the item for me instead he told me to take it to apple to get it fix and bring it back so they can return it. I went home got the laptop to work in perfect condition and thought I would go return it the next day but now they bumped the price back up to $950. VERY BAD CUSTOMER SERVICE. Ive decided to return the laptop back to best buy and buy one from Apple. Id rather pay more for a product rather than buying it from damn best buy. Will never go back there again and would never recommend anyone to buy anything from best buy ever.

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AL

Alex Milroy

Bought a $160 protection plan for my phone here on Black Friday. When my phone screen cracked and stopped working, I brought it in to have it repaired under their black tie protection. I was then informed that it would be an additional $200 deductible to have my phone sent of and a replacement ordered. After taxes that would be nearly $400 to fix the screen on my phone. Apparently the $160 I spent gave me the privilege of paying them an extra $200 anytime something went wrong with my phone. This was never explained when I purchased the phone. When I brought up to them that going to a third party and having them replace just the screen would cost less then the initial price of the protection plan, I was laughed at by the store manager and told no where would do it cheaper then the prices they were quoting. I left, and had my screen replaced by a store across the street for less then $150. Long story short, read all the fine print very carefully on their protection plans, as they basically use them as a form of extortion to pull as much extra cash from already paying customers as possible.

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JE

Jennifer Nguyen

I was scammed. Although one of the workers helped me a week and a half ago on ordering a product that was not in stock, I was told I would get it by a certain date. When I called to check if it was available for me to pick up that day, an employee gave me a terrible attitude about the situation and told me that my order had not even been picked yet because the product was still not in store. I called again later on that same evening to speak to a different employee, only to find out that they had cancelled my order days prior to my set pick-up date. I did not get an email nor a text. I was not informed of this cancellation, and was told that my card shouldnt even have been charged for the order... but it was. I was not given a specified day when my money would return to me and have been waiting several days now. This was highly inconvenient for me because I needed the camera for a trip I am planning to go on soon as well, and now must find another solution. Rating this experience as even a one star is even generous of me.

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