Microsoft

Reviews 8

MI

Michael Goff

Starts with deceptive advertising: Microsoft brochures describe the ASUS x200ma as a "pc", but only the inner box has "Notebook" on it, which I do not routinely buy. Net reviews read later describe it as garbage, so they must have known how disturbing it is e.g. this is the second attempt to get it to take this review; the twitchy cursor wiped the first after it was written; demands a lot of work for it/him. 4 repairs at 90 days replacing the screen with a scratched screen and the HD with a decrepit worn out noisy HD, stonewalling past the software guarantee, and now they are stonewalling past the 2-yr. hardware guarantee. They refused to pay postage for first repair; undoubtedly bragging, to you -- talk about effacement -- how stupid the customer is to pay his own postage to ASUS. Wildly careening cursor with or without any touchpad use, clicks on anything it passes; moves on its own 10 minutes every hour at least; sometimes moves with movement 3" above the touchpad: consider how much carcinogenic and sterility-causing radiation it is aiming at ones head. Insolent probable hacking direct connections, and "Windows cursor problems they still havent solved" X10 for the junk hardware. Routed to the same tech each time repair attempted, professes ignorance despite the entire routine repeated twice over years. Can anything be any worse? Who moved in on Microsoft and/or Microsoftstore? Clinging viciously to the new Apple store opened nearby as "Bad publicity is still publicity" or make your own conspiracy theory.

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Ironironi LionFamily

This review is about the excellent service I received from Bruno. I brought my computer into the store with the question: Is it infected with a virus thats "lying" to me, claiming that my OS is a counterfeit version of Windows, or is this truly the case? Previously, my computer had been worked on by someone independent, and was returned to me with pop-ups alerting me that my Windows are not kosher. In response, I checked around and learned that, free of charge, upon appointment, Microsoft will look at a PC to determine if it is infected, and clean it if is (double check this, as things could change, over time!). Thats great service! Lets acknowledge that. I admit it: I was so angry about my pop-up surprise that, in spite of myself, my disposition at the store was less than sunny. I wasnt crazy, but I had a chip on my shoulder, and my listening was impaired. This did not deter Bruno who did his very best. He was organized, thorough, knowledgeable. He also was a creative, out-of-the-box thinker. Bruno educated me about my choices as a consumer, so that I did not need to spend a ton of money, something I was not eager to do. Thank you!

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Erik P

I wish that Id looked at the reviews before shopping here! This store is a corporate shill. I purchased a laptop here in the fall and the cooling fan conked out after about seven months. I called their support and they set me up with an appointment at the store the next morning. I arrive, only to learn that they want to charge me $50 just to send my laptop back to HP for six weeks. Of course, I can do it on my own for free, but they are letting me give them $50 if Id like. They just wasted my entire morning so that they could have an opportunity to sell me something that I can get for free (and they know it). The only logical reason that they didnt tell me that on the phone is because they were happy to waste my time for a chance to wring a few extra dollars out of me. Instead, they lost a customer and earned some bad reviews. Buyer beware. The corporate gloss is all a scam and this store will try to reach as deep into your pockets as they can.

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Sean Luong

The first experience was excellent. Nothing was done to fix the issue... but it was anticipated. Was told to use my computer and see if things improved... if not, make an appointment and they will reformat and reinstall. Made an appointment, explained what needed to be done, reformat, reinstall, ect... after an hour commute... showed up and was told its a 15 min courtesy consult. Wth did I make an appointment for? To show up to make another appointment? When i began to get upset, the manager stepped in and repeated the 15 min courtesy thing blah blah blah. No not acceptable. I was there the first time, followed their damn policy, made another appointment, explained what the appointment was for, showed up and waisted my time!! Still NOTHING WAS FIXED!! WHAT THE HELL AM I SUPPOSE TO DO WITH A DAMN 1500 DOLLAR COMPUTER THAT ONLY CONNECTS TO THE INTERNET HALF THE TIME!!

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Kevin Reese

I called the phone number and got switched to a call center who told me that they called the store and verified they had a band in my size. I was told to go to the store. When I arrived at the store they passed me around to 5 different people before addressing my issue. They even had to make an appointment with the person standing in front of me. Turns out they did not have a band in my size and they claimed they never received a phone call. Given my in person experience I find it hard to believe that they have any way of keeping track who does call in. This store doesnt care about their customers at all. I went in with a legitimate warranty claim about my Microsoft Band and they tried to tell me it was just cosmetic. The battery was discharging and causing bubbles. That is not cosmetic but in fact a defect with the battery.

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AL

Alexander Dreyzen

Horrible experience! I ordered an Acer Aspire S7 laptop by calling the Microsoft store on August 7th. When I read the email confirmation I realized that the rep didnt give me the next day shipping that was part of the promotion. I called back and she said that the order is in processing and she cant change the shipping method. I told her to cancel since I needed the laptop sooner than the 5-7 business days of ground shipping. She suggested that I cancel the slow shipping order and order another one with an overnight shipping. I would be charged twice, but would get the refund within a week on the cancelled order. Guess what? After several email apologies, escalations and time wasted on the phone calls, one month later, still no refund posted.

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MI

mike wheeler

Purchased a surface pro for my fiancé. Got the best insurance. Pro had issues. Needed a new one. Should be no problem one would think. Well not at this store. Had to wait weeks. Said they would call when in. They didnt. Finally got ahold of them they said had to be in by certain time or we could not get it. So much for reserving one. Crappy attitude tech staff who think they know everything. Will not listen. Terrible and crappy attitude of sales staff. Apparently Microsoft need to teach them appropriate communications tech like email or a phone call. But that would take too much time out of their day. Never again will I purchase a Microsoft product. Worst service I have ever had anywhere. . Apple has down falls but their service is amazing.

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Brandon Giesel

Simply put the Microsoft Store is the great experience youve had at the Apple Store, but its for Xbox and Windows products. The Microsoft Answer Desk offers some of the best technical support services available for Windows laptops, desktops, and tablets. Their support services are extremely reasonably priced and they will fix the issue right the first time. Viruses and malware will be removed. As an IT Professional, Im impressed with their support services over what Ive experienced with other Computer Repair services at Box Stores like Best Buys Geek Squad. All of the employees are very friendly and all there to help answer your questions on products or helping you to answer questions you have with your existing product.

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