Best Buy

Reviews 3

JO

Josh Kenney Powell

Exceptionally bad store experience tonight, ordered a Macbook Pro Retina online and it said that this location had 3 GS certified open box models (and 2 NIB) in stock with a guaranteed pickup date of today, so knowing that theres snow on the ground and that the store closes at 9pm, I left with plenty of travel time and headed that way (the order said it was in the process of being pulled) got there at 8:42 expecting a simple and efficient pickup, only to be told by a rather unapologetic employee that their counts were off because of the holiday and that there was nothing he could do... I let him know that the website said they had 3 in stock, he checked the website and called around to the back to verify... he said that Geek Squad had two on the bench that were in for repair (uh... those wouldnt be listed as stock in the system dude) and that the other one is "missing." My wife asked how its possible that a store misplaced a $1300 macbook (let alone 3 of them) and Peter said it "happens all the time." I asked why no one had bothered to call me to notify me when they realized they didnt have one, so that I didnt waste 3 hours of my life coming down here for no reason, to which he replied that it "wasnt my job to call customers" and that the system would have notified me -- but it wasnt until he put in the kiosk that it was not in stock that I promptly received an email (WHILE I STOOD THERE) saying that it wasnt available. He had someone bring up all the open box macbooks and they tossed them on the counter, no explaination on what models they were, nothing, so I picked one up and he looked shocked, and I said "uh, this is a 15 inch model and thats a standard macbook" And hes like, "how do you know?" well, one box is 12 inches and says macbook, and the other, is clearly over 13 inches and when I opened it, had the 15" speaker orientation... he just stared at me... no explanation, no recommendation... so I said these arent even vaguely similar to what I ordered... so I asked him to just get me one of the NIB models, so he called for one of those, only to be told that they dont have any of those either... their count said they had 2 on hand (thats now 3-5, $1300 macbooks that are apparently "missing" at this particular store). Peter, the associate, then quickly said he was going to check on something and darted behind the GS partition wall peering around the corner when his supervisor came up to explain that he had headed the effort to find the computer in question, he said they had searched for hours (which is impossible since I hadnt ordered it ALL THAT long ago) and that he wishes he could find it cause its very bad its missing (well, youre now missing at least 3!) so I asked him to have a couple of employees check the other cages and look around for a few more minutes -- to which he said he "wasnt going to waste resources looking for it." GREAT customer service! Apparenly providing the item your customer ordered, drove an hour in the snow, waited around for nearly 45 mins to have someone look and explain -- is a waste of Best Buys valuable resources... SPECTACULAR. I asked him why no one tried to call me, and he said that was because the system would do that automatically, and that as soon as they stopped looking they entered that into the system, but that was a lie -- I made him pull that up on the kiosk and he admitted that wasnt entered until I had been standing there with Peter for nearly 15 mins... if they had simply done that like they were supposed to, and how he originally insisted that they had done, only to admit when I called him out on it, I wouldnt have WASTED 3 hours of my life on this nonsense. The manager then said that he could "stand here and argue with you all day" but that it wasnt going to do any good... no one apologized, no one offered a different solution, called another area store in PDX to actually check their stock (SINCE THIS APPARENTLY HAPPENS ALL THE TIME and that stock numbers are basically make-believe), but no, he just stared at me until I walked out frustrated.

TE

Terese Kolb Purcell

This has been the biggest bunch of BS I have ever heard of!!! In Feb I bought a laptop, I wanted the HP, but they only had the floor model and wouldnt sell it to me, so I ended up with a Lenovo, but I was not happy with it and returned it the following day. The second one was not up to snuff either, it was a ASUS, and the BB salesman agreed that they were good at making parts but not quiet figured out the "put it all together in one package" thing yet. So I purchased a much more expensive Dell Inspirion. I questioned if I was going to get my 18 months no interest as that was the deal on the first computer, and was told yes, they will get it all figured out in the long run...well guess what? 6 months later Im being charged a $20 interest fee because this was not true, they lied to me at Best Buy!! Gee, watch out for Joseph and Tyler, they are liars! I also have had the laptop in once several months ago because I cannot keep a wireless internet connection over about 20-25 feet from a router, any router, they bench checked it and said they couldnt find a problem. I called the Geek Squad and was assured that they would replace the Network card when I brought it in. I took it to the BB on 185th and Hiway 26, they said all they could do was ask them to check it out, another words, put it on the bench next to their router and see if it looses the connection... The first time they had my laptop they had it for 3 weeks, and this time another 3 weeks, so that means that Ive burned up 6 weeks of my "Black Tie" service protection with the computer in their hands!!! Stay away from Best Buy and dont trust their sales persons!!!!

JA

Jack Devine

Geek Squad service was worthless........,three times in the store with my Gateway desk top. Purchased tech support at manager suggestion. Called 19 days after the 3rd IN STORE service, WAS TOLD IT WOULD TAKE 60-90 MINUTES TO CORRECT THE PROBLEM (4) hours later still know fix. They had me get on the internet, so they could gain access once again. The whole time 3+ hours it was downloading updates.....customizing to make sure all problems had been fixed. Back on geek squad remote for 15-30 minutes I was told while they reloaded TWO HOURS LATER, and the computer kept rebooting its self, over and over and over and over, You got the idea. Mark from the Geek squad, could not fix the problem. I WOULD HAVE TO TAKE IT BACK INTO THE STORE. LEFT THE COMPUTER ON AND WINDOWS CORRECTED THE PROBLEM ITS SELF Windows repaired itself and stoppedd re booting... More problems continued to develop COULD NOT LOAD SHOCK WAVE FLASH OR A IMPORTANT VIRUS UPDATE. called 24/7 number that evening and was put on hold for 20 minutes, and finally hung up. Called this AM, and was once again was placed on hold for 15 minutes before I gave up. .. Called the Jantzen Beach store directly to talk to the store manager. You got it another 15 minutes without being able to talk to some on. So when they came back on to tell me I was going to have a 15 plus wait to talk to the manager, I had them call me. that was the beginning of typing this message and no call back yet and I am a slow typist