Best Buy

Reviews 5

A

A Private User

I feel compelled to write this following the appalling treatment I have recently experienced with the Beaverton, Oregon- Best Buy Geek Squad. Last Christmas I received an HP Laptop from Santa. Within a week, the laptop began to have technical problems. I took it to the Geek Squad and was told it would need a motherboard repair that couldnt be done "in house". I weighed the three weeks for the repair versus the technical problem and concluded that I couldnt be without a computer at that point in my school term. Early this December I returned to the Geek Squad with my laptop, prepared for computerlessness. Although my computer still had the bar code stickers from my first visit, the geek squad insisted on another diagnostic test. The geek I spoke with refused to write down my information about a possible motherboard issue. At this point the computer was still under warranty. I waited in the store for an hour that day before the geek finally agreed with me that I did not need to be there during the test. They said theyd call with a diagnosis. A week later, I called and spoke with a geek who told me the test had been completed a week ago. There was nothing wrong, just a couple of viruses. I reminded them that the problem had been diagnosed before any viruses could have been picked up. They told me that the problem was caused by the viruses and they could remove them for $130 (which isnt covered by warranty). Because Im not making much right now, $130 is a lot of money. I asked them to guarantee that if the problem happened after their repair then I would get my money back, they said no problem. Well, the problem happened within two hours of bringing the computer home. I went right back to the Geek Squad and was basically told "Too Bad." I got attitude from the supervisor, he refused to reimburse the payment and he insisted on running another diagnostic. Again they said they would call. After a few days I called and was told that the laptop had been sent out for repairs. They sent my computer out without telling me or allowing me to remove all of my important pictures, music, documents, programs, etc. I was livid! At this point I have been without my computer for two months. The geek squad has given me little in the way of reassurance that my programs were salvageable. I have been told after repeated calls that there is no possible way for the geek squad to communicate with the service center working on my computer. Thats ridiculous.This treatment is deplorable. I have spoken to people as far up the chain as I have access to and it has gotten me nowhere. Please consider boycotting Best Buy, it is in all of our best interest. Thank you.

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DM

Dman

Do not bring your vehicle here for a car stereo installation!! The installer, Johnny O, had my car for over 8 hours, and managed to screw up every aspect of the installation. All that he needed to do was install an amp, component speakers, and a line output converter. Should have been a simple, routine job. Here is a partial list of problems I encountered: I gave installer the correct fuse to install in amp power line. He couldnt figure out how to install a simple fuse in the fuse holder, and ended up putting a different amp fuse in, which he shoved into the fuse holder backwards! The L/ R tweeter and woofer component speakers were wired incorrectly, so the the L tweeter played with R woofer, and R tweeter played with L woofer. Tweeters were not installed correctly into dash, the plastic grill pieces which cover speakers were not flush with the dash (they were sticking up higher). After 3 months, both tweeters fell down behind dash. A part of the damper which controls up/ down movement of glove compartment was lost. A plastic VIN coverplate located on car floor was broken and had to be replaced. 5 new door panel clips were broken, these also had to be replaced. Screws securing the tuner amp unit to firewall were not tightened completely, causing rattling behind dash. Cables to amp were not routed correctly under passenger seat, which caused interference when seat was adjusted forward/ backwards. Right, plastic kick panel piece wasnt installed correctly, leaving a gap near floor large enough to stick my entire hand through. LOC and wiring were installed in area which caused plastic piece under glove compartment to bulge out. The preformed carpet/ padding wasnt installed correctly, causing it to bunch up and move out of position. Car never vacuumed. Best Buy ended up sending me to another store where everything was reinstalled by an installed who had a clue. You have been warned!

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A

A Private User

I brought my laptop in because the wi-fi switch was not working. I was told that they would need to send it in for repair which was fine. Just to take the laptop cost me $83.00. A few days later the repair people called me to tell me that it was a mother board problem and it was going to cost me $1100.00 to replace the mother board (the price tag on my laptop 2 years ago was just over $1000.00). I happen to know that the only problem with the mother board was the dip switch for the wi-fi which is soldered onto the mother board with 3 solder points. A dip switch is not an expensive part. If you wonder why there is so much e-waste, this is the reason. Also, most people would think that they were receiving good advice and would not know that they were either trying to get me to pay a large sum of money for a repair that should only be about $100.00 or using this issue to sell another laptop. This is not the first bad experience I have had with Best Buy. Several years ago I purchased a 42 Panasonic plasma. On the 32nd day of ownership the screen went black (the Saturday before Superbowl) Best buy refused to exchange the item stating that it was over 30 days since purchase and I would have to contact Panasonic. Panasonic did a wonderful job of repairing sending a repair tech to my home and it has worked ever since. Thank you for nothing Best Buy.

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C

C Justice

Hands down the worst Best Buy I have ever visited. Stopped by to purchase a $2000 Alienware laptop with the understanding one had just arrived Brand New off the truck. Alienware laptops are shipped with a protective outer cover that bears the model and serial number and this cover is NOT to be removed by Best Buy. Someone in receiving at this location saw fit to remove this cover thereby making the New $2000 laptop into a Used Laptop. The salesman had no clue about what was actually going on. They stood there looking confused and allowed the "Store Manager" to do all the talking. Instead of being apologetic and addressing me as "Sir"... as in "Sir, we apologize for the inconvenience". The "Manager" kept addressing me as "man", "Hey man, what do you want us to do about it?", "Hey man, were still selling it as New", "Hey man, it was just a simple mistake". Where is Best Buy finding its Managers? WHO is training them? Who is following up on incidents such as this one? Why is a "Manager" addressing customers in such a disrespectful and flippant fashion?

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CA

Cameron DePiero

UPDATE: Changing my rating from 1 star to 3, all thanks to the their awesome Samsung rep Kalab. Finally caught him today. Super helpful, had my phone fixed promptly. Customer service needs more training/employees. Came in on Sunday looking to have an update forced on my Galaxy S5 by a Samsung rep. Was told the reps hours were cut and to come back Monday around 3pm. Come back Monday and sit in the Samsung both chair for 20 minutes and not a single employee says a word to me. Finally track down an employee just to be told the Samsung rep isnt in Monday or Tuesday, and to call in first Wednesday. Call Wednesday and sit in queue for 10 minutes. Finally get dial tone, but no answer for another 10 minutes. I finally hear someone pick up, just to have them immediately hang up without saying a word. Unless you plan on walking into the door waving a wad of cash over your head, dont expect these paid on commission employees and give you the time of day.

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