Best Buy

Reviews 3

CH

Christopher Chema

The staff seems friendly enough IF you are willing to approach THEM about something, but I wouldnt count on customer service willingly offering a hand until asked, or maybe if you dress to fit the profile of a shoplifter is one way to actually get customer service here.. even when they are slow they somehow must think a circle of 3-4 of them standing around talking with only each other must look busy to guests walking in circles trying to make eye contact until one of them cant ignore you any longer etc. So the seeming friendly is what keeps them above a 1 star rating; but heres the real kicker also in regards to customer service; .. and i am finding this may be more of a company wide problem rather than per location, as the number of examples from my own experiences I could give continue growing and at numerous different locations from Ca to Tx to Or.. but by far the biggest issue I have with Best Buy in general is the complete lack of knowledge these supposed "blue shirt specialists" seem to have about a single product in that store! Even when going from department to department, you would assume the employees selected to maintain the television section for example would maybe WANT to know a thing or two about the TVs they are supposed to be selling, and whats worst is although they may have no clue how to answer your questions, every single one of them comes across as being super arrogant acting like they know all about what you are asking when they end up knowing even less than you did and/or pointing you in the complete wrong direction if naieve enough to buy into the complete load of BS they try to serve up convincing you to waste your money and with a dumb 14day return policy itll be too late by the time you figure out youve been dooped. But hey, at least you made that sale right?.. A 52" Panasonic 3D TV (active lenses vs passive lenses) a 32" Samsung smart HDTV (I was told smart tvs with Bluetooth function didnt come that small.. found it on the shelf myself moments later right in front of the guy that was so adamant that they didnt even make them HA!), a Canon MG7520 photo printer (simple questions like ink usage for HD hi-gloss photo printing vs standard word doc printing), an LG washer/dryer setup (the advantages of a smart drum spin wash vs the older style with tall spinning agitator in the center) and most recently a new high end laptop capable of handling my basic video editing needs (once again what I would think would be easy questions for a PC sales floor specialist to answer like the difference between GDDR5 and/or VGA VRAM, DDR3L, DDR4, graphics cards, etc. You know the important details when selecting which $1500 laptop to purchase!) of which I have not yet purchased because once again, are all examples of things I ended up having to go do my own additional research on after talking with one of these blue shirt specialists employed by Best Buy only to find out what I was told was compete BS and made up on the spot to seem knowledgeable. To me this is the exact opposite of quality customer service no matter how friendly and confident they seem at the time; knowingly misleading its customers a stray with no regard to the actual customers needs.! Its simple, if you dont know the answer to something, then say "I DONT KNOW" or at least a "Im not certain thats a good question, but my somewhat educated speculation would be xyz, but I would be happy to try and help you find the answer from someone else here.."; I mean especially when discussing complex electronics and appliances that people are actually relying on your fictional knowledge to make thier decisions, how is providing inacurate and at times completely false information in an arrogant way supposed to be considered "quality customer service?"

JO

Joshua Kam

DO NOT VISIT! TERRIBLE CUSTOMER SERVICE!! Please read below. I am a long-time customer of this best buy branch and have many good experiences buying everything from my thinkpad yoga to my samsung hdtvs over the years. A couple hours ago, I tried purchasing a pack two Digipower batteries for my GoPro Hero 4 camera. Seeing that they seemed out of stock, I asked an employee. That employee proceeded to look for the product under that SKU number and replied that they were out of stock but in stock at the Beaverton branch. I said that this was fine, but I pointed out that the title and picture of the product that his screen was on was of a charger not individual batteries as the tag mentioned. He understood and proceeded to ask "one of the CPU guys" whom he claimed, "had more expertise" or "may know something that he doesnt know" The "CPU employee" mumbled something to the first employee and said that they do not carry aftermarket batteries for GoPro cameras. I asked if he was sure and the CPU guy was adamant that he was correct. I pointed out that they indeed DO sell aftermarket batteries both for the Hero 4 and 5, and pointed them out on the shelf, near where I found the "out-of-stock" tag. Not even admitting that he was wrong, he went on to say that the tag was "out of space" and that it should have had the word "charger" at the end, but was cut off. I told him I found that very hard to believe because nowhere on the other tags did the title not fit, including some titles that have twice the physical length with the exact word "charger." Furthermore, I tried reasoning with him that the fault was on their end to list two different products as the same products. On both accounts, he did not apologize and insisted that he was correct. I asked this employee "why he was being so snarky" and he simply replied, "because you are being snarky to me." He then stormed me off and left me hanging. Upon getting home, I found the two exact products that I wanted, doing the thing that both employees not only failed to do, but refused to apologize for the inconvenience, mistakes, and snarkiness. I have attached the correct product (presumably under the wrong SKU number) and the incorrect product (presumably under two different SKU numbers). I am very unsatisfied with my visit at Best Buy Tanasbourne and will not visit anytime soon. Amazon it is then...

J

J Flores

I bought a galaxy tab 3 on December 24th 2013 and along with that I got the 2 year protection plan in case anything were to happen down the road... I took the tablet back on 1/5/2014 because it was not charging. the rep (I think his name is Brandon) in the customer service/geek squad said that they could get me refurnish one since I have the protection plan, I told them that I want it to be replace a new one because its defected and it been less than 12 days from purchase date, they said they couldnt but to take Samsung, so I did spoke with Mark in the Samsung department he said they could swap it with a new one as it is defected but need to bring charger with it and Customer service. I drove home came back. Brandon said they could not replace it because they couldn’t resell it. I told him that rep in the Samsung said they would, I was going back in forth about, but NOP THEY WOULD REPLACE IT WITH NEW ONE.. I ask them for the number for Samsung for see if the factory would replace it, they said nop to find it myself on line. The customer service was the worst I have ever gotten and I have gone to the place anytime I need a new computer, tv, video games, cellphone or digital camera, NEVER AGAIN GOING TO GO TO THIS STORE-I’ll TAKE MY BUSINESS ELSE WHERE.